Analyst Manager

Jay Sivaraman

905-***-**** ********@******.***

Sr. Functional /Technical Support Analyst/ Business Analyst

Profile:

A strong functional consultant with in-depth knowledge of configuring OM, INV, Purchasing, eProcurement, Shipping, Pricing, Billing, Invoicing & Manufacturing modules in PeopleSoft Release 8.4 to 9.2 and Oracle release 11i SCM Modules.

Professional Experience

Hartford Hospital (Contractor), CT May2016–June 2017

Business Analyst / Functional SCM Consultant

Gathered business Requirements, analyze data/workflows. Defined the scope and progressed from problem Statement to well-documented Designs.

Created business process workflow diagrams (Activity diagrams).

Worked with Development and Product Management to determine resource needs, test requirements, strategy, and defect management process.

Worked with the business partners and users to identify requirements and use test cases to develop functional specifications.

Tested the Scripts and documented the steps for Development re PS SCM modules.

Assisted and Trained users in OM & INV(SCM) Modules after the Upgrade 9.2.

Service requestsfor bugs were logged to be resolved by development on SCM Issues.

Analyze, replicate & documented the issues to resolve with Users in Test environment.

Escalated the Service request that could not be resolved with Dev.

Discussed the current business process with stake holders and defined scope of the project with position statement.

Coordinated with all levels of Product Management, Stakeholders & Users for finalizing resolution of issues & implemented the test strategies in Pre-Production environment.

Created Process Work flows, Functional Specifications documents for approval.

Create and Review the Acceptance test cases with the Product management and the Development team.

Houston Methodist Hospital Contractor, Houston, TX Apr 2015–Dec 2015

Business Analyst / Functional and Test SCM Consultant.

Assisted in post upgrade Go Live Project issues in PeopleSoft SCM 9.2.

Trained users on new functionality in eProcurement, Purchasing and Inventory.

Resolved issues and documented the steps to resolutions.

Logged tickets with development for unresolved and Performance issues.

Tested and documented the solutions provided by Development.

Gather Business requirements through the complete SDLC methodology and submitted

to the Project team to determine the systems and hardware requirements.

Interview business area experts asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by business people.

Interact with SME's to elicit business goals and define goal-level requirements.

Conducted meetings on pending issues with Management, SME, & Users

Oracle Corporation Inc., Mississauga, Canada Mar2001–Apr2013

Functional Support and TEST Analyst / Business Analyst

Performed analytical work for small and medium business in implementation projects, Production environments and mentoring others with less experience.

Experienced in a PeopleSoft FSCM in release 8.4 to 9.2 & Oracle 11i Modules setup specific to OM, INV, Pricing, Purchasing, Shipping, Billing & Invoicing.

Resolved issues in OM, Inv., PO, MFG, AR, AP Billing & GL linked to SCM.

Performed tests & executed scripts for new functionality before being released as per development in PS Applications release 8.4 or higher.

Participated in design sessions with users and wrote design specifications for developers.

Actively participated in implementation of SCM/ERP and upgrade projects.

Tested enhancement requests in SCM and submitted the results to DEV for approval.

Experienced in gathering business process, fit-gap analysis & developed functional specifications for customer’s new requirement.

Used Oracle SDLC (Sys. & Dev. Life Cycle) process New Business Requirements.

Used MS Visio for Process modeling and Business Process flow diagrams.

RUSSEL METALS INC., Mississauga, Ontario. Feb1998 - Oct 2000

Application & Systems Support

Wrote documentation for implementation of Software (Metalware) pertaining to steel industry and assisted in the implementation the same across branches in Canada.

Continuously tested issues for improving performance in the SCM (ERP) applications.

Trained users in SCM OM, INV, Shipping, Invoicing & Billing applications.

Performed feasibility studies for enhancement requests from Business users for additional functionalities.

Maintained security in the systems & granted user access in terms of the functionality.

Managed small to medium project teams, using a formal Project Management methodology, being responsible for project plan creation, scope, timeline definition, and resource allocation.

Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with process owners, stake holders, and designing,

HYDEL ENTERPRISES INC., Scarborough, Ontario 1996 – 1997

Manufacturing & Systems Coordinator.

Implemented Macola Software for Production Scheduling and Inventory Management. Applications.

In charge of Production Planning & Scheduling of Finished Goods.

Expediting raw materials daily to meet production requirement.

Performed Daily Production Reporting for users in meeting customer’s requirement.

Professional Development

PeopleSoft Inventory Management (2010)

Oracle 10g R3 Java Programming (2007)

Education

B.A.S. (Administrative Studies) York University, Ontario. (1982).

Certificate in Programming & Systems Analysis, York University. (1992)

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