Manager Marketing
Resume:
Sheri Strobaugh
Mount Vernon, Washington, 98274
**************@*****.***
WORK EXPERIENCE
ANGEL OF THE WINDS CASINO AND RESORT, Arlington, WA
Guest Services Manager, Sep 2008 – Nov 2016
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
As Guest Services Manager, I made it my goal to make sure each of our Representatives and Supervisors were World's Friendliest each and every time.
I was in charge of the World's Friendliest Gift Shop, Gas Station, RV Park, Valet & Player's Club
As the Manager of the Gift Shop for over five years, I bought all of the inventory and had a highly successful and profitable shop. I nearly doubled cost of goods each month and tripled during the holidays.
With over 28 employees, we work very well as a team and I made sure that each of my employees used their strongest skills which made them love their jobs even more. With that said, our crew was World’s Friendliest and each guest walked away happy.
Worked with Marketing and Promotions on a daily basis. I have over 15 years of experience with Promotions and VIP events. The Player’s Club was in charge of the monthly promotions. Each Guest Services Representative helped in the promotions, from announcing on the microphone to pulling winners out of a barrel.
SILVER REEF CASINO RESORT, Ferndale, WA
Slot Manager, Sep 2002 – Aug 2008
Resolve customer complaints regarding problems such as payout errors.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Train new workers or evaluate their performance.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Interview and hire workers.
Prepare work schedules and station arrangements and keep attendance records.
Monitor payment of hand-delivered jackpots to ensure promptness.
Respond to and resolve patrons' complaints.
Reset slot machines after payoffs.
Answer patrons' questions about gaming machine functions and payouts.
Coordinate and oversee the work of slot department workers, including change runners and slot technicians.
As Slot Manager, I was also in charge of all of the VIP Events. I worked closely with the Marketing Director, Manager & Staff to ensure an unforgettable experience.
Worked closely with the Cage staff to complete jackpots in a short and timely manner. Made some innovative changes which were adapted and welcomed.
NORTHERN LIGHTS CASINO (SWINOMISH), Anacortes, WA
Slot Supervisor, Jul 2000 – Aug 2002
Monitor payment of hand-delivered jackpots to ensure promptness.
Respond to and resolve patrons' complaints.
Reset slot machines after payoffs.
Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Answer patrons' questions about gaming machine functions and payouts.
Attach 'out of order' signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Coordinate and oversee the work of slot department workers, including change runners and slot technicians.
I worked closely with the Slot Manager since I was previously a Slot Manager. I re-wrote the Policies and Procedures for the Slot Department. I also wrote procedure and started the Slot Tournaments at the Casino
THE SKAGIT, Bow, WA
Slot Shift Manager, Jul 1998 – Aug 2000
Resolve customer complaints regarding problems such as payout errors.
Train new workers or evaluate their performance.
Interview and hire workers.
Prepare work schedules and station arrangements and keep attendance records.
Managed a large crew of Slot Attendants and Supervisors.
Worked on scheduling to ensure the most accurate use with business needs.
Was asked to join the Slot Task Force with the Directors and Managers to develop upcoming events for VIP guests and well as regulars.
Developed a wonderful rapport with hundreds of guests. I got to know their likes, dislikes and favorite games.
EDUCATION
La Canada High School, La Canada, CA
Santa Barbara City College, Santa Barbara, CA
Completed coursework towards High School Diploma
ADDITIONAL SKILLS
Proficient in Word, Excel and Power Point
19493 Snowden Lane Mount Vernon, Washington, 982**-***-*** 3301 **************@*****.***
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