Administrative Assistant Customer Service
Resume:
ERIKA EIGHMEY
************@*****.*** · www.linkedin/in/erikaeighmey
Dear Hiring Manager,
I am reaching with interest in joining your team of talented professionals. I am a passionate, detail-oriented, life-learner who values Emotional Intelligence and developed processes. I thrive in remote environments due to my precision focus, resourcefulness, technical ability and self-directed nature.
I am a consummate professional, skill in:
- Customer service
- Client Retention
- Email management
- Managing multiple projects simultaneously
- Calendar management
- Data entry
- Scheduling and making reservations
- Sales and sales support
- Administrative duties
- Utilizing multiple platforms and CRMs
I have open availability and can begin working immediately. Thank you, and I look forward to speaking with you at your earliest convenience.
Best Regards,
Erika Eighmey
ERIKA EIGHMEY
************@*****.*** · www.linkedin/in/erikaeighmey
SKILLS
•Great communication skills via phone, email, chat
•Strong time management and multi-tasking abilities
•Tech and computer savvy- Outlook, G Suite, Zendesk et.
•Superb organizational Skills
•Resourceful and self-directed
•Dedicate to exceeding expectations
EXPERIENCE
APRIL 2019 – JULY 2019
MEDICAID SPECIALIST (REMOTE, TEMP. ROLE), ELDERCARE RESOURCE PLANNING, SAN FRANCISCO CA
Transcribed intake calls, assisted in gathering financial data, reviewed verifications to determine eligibility, completed and submitted applications, maintained proper documentation to support efforts with submitted applications.
NOVEMBER 2014 – APRIL 2019
SENIOR CLIENT ADVISOR/MATCHMAKER, IT’S JUST LUNCH, DENVER CO
Onboarded new clients, managed client coordination (schedules, reservations, confirmations), transcribed date feedback from clients, handled escalated client relation issues, tracked billing for over 400 clients, recommended process improvement procedures, trained new hires in multiple offices throughout the US.
JANUARY 2014 – SEPTEMBER 2014
INSIDE SALES CONSUTANT, HOME ADVISOR, DENVER CO
Contacted service providers via phone/email to discuss products and advertising options, customized packages to suit provider’s needs, handled objections as needed, guided providers through background check and approval process, maintained and followed up with leads daily.
AUGUST 2012 – JANUARY 2014
ADMINISTRATIVE ASSISTANT, AVEDA ACADEMY, DENVER CO
Provided exceptional customer service, scheduled appointments via multi-line phone system, managed multiple cash drawers, upsold products and services, maintained product inventory/office supplies, planned in-store events, conducted email campaigns.
AUGUST 2010 – SEPTEMBER 2011
LEASING AGENT, PADRE ISLAND RENTALS, SOUTH PADRE ISLAND TX
Managed check-ins for over 200 properties for short-term rentals, followed-up on customer inquires via phone/online, created welcome packets, maintained database of lease agreements, processed payments, conducted owner satisfaction surveys, general office administrative duties.
EDUCATION
AUGUST 2008
LICENSE IN ESTHETICS/ADVANCED SKIN CARE
La James International College
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