Project and Change Management Professional

Kyle King

Summary:

Extensive proficiency with Change and Project Management processes and concepts.

Authored Change processes/procedures for Federal Regulatory Compliance

Proficient user of Remedy, HP PPM, HP SM, ServiceNow, Sharepoint, Jira

Work History:

Oct. 2017 – May 2019 J2 Global Hollywood, CA

Change Release Manager

Scheduling and management of daily environment changes, including application deployments, infrastructure changes, and emergency changes

Chaired the daily CCB

Assisted with migration Jira for managing change ticketing

Worked with development and operations teams to ensure good communication

Feb. 2017 – Oct 2017 DaGeeks Consulting Services (Principal) San Pedro, CA

Private IT Services for diverse clientele

Jun. 2015- Feb. 2017 DirecTV (AT&T Entertainment Group) Marina Del Rey, CA

Change Coordinator/ Specialist – Network Planning

(contractor for Vincent Benjamin 6/2015 - 4/2016, permanent employee 4/2016 – 2/2017 )

Address and coordinate daily Production changes involving software deployments, IT Security enhancements, Environment/Infrastructure upgrades, Networking and Firewall changes, Maintenance changes, and Decommissioning activities

Attend hand-off meetings between Engineering (DevOps) and Operations (Prod.Ops) to facilitate timely and efficient deployment of new and upgraded software applications

Attend daily Global Approval Board meetings to represent change activities and help ensure approval

Provide guidance/training on change mgmt. best practices based on company-approved documentation

Highlight: Coordinated over 2000 successful change deployments in 20 months, an average of 100 successful changes per month.

Apr. 2014- Jun. 2015 DaGeeks Consulting Services (Principal) Houston, TX

Private IT Services for diverse clientele

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Sep. 2013- Apr. 2014 Baker Hughes Inc Houston, TX

Data Security Infrastructure Project Manager

Planning and executing projects related to IT data security Inreastructure

Highlight: Completed the deployment of FireEye data security appliances to global destinations, creating repeatable logistics and regulatory process

Oct. 2012- Aug.2013 AIG (Contractor) Houston, TX

Project Lead for Fed-Readiness Change Management Project

(Dodd-Frank Financial Regulatory Compliance)

Authored Change Management Process, Procedures, all documentation and required forms, including ServiceNow ticketing process for Change activities.

Highlight: Completed Change Mgmt/Data Security project ahead of deadline.

2007-2012 Sungard Availability Services Houston, TX Multiple positions as listed below

2010-2012 – Project Manager/Change Coordinator (Exclusively for a single high-touvh client account)

Scheduling, planning, execution, and oversight of Change and Implementation projects, using client's HPSM ticketing system, Agile and Waterfall SDLC processes

Authored Change Management Process/Procedure document with client's Director of Systems Engineering

Highlight: Successfully managed a high-priority project to correct a Metro-Ethernet circuit issue, earning direct praise from client's Director of Network Engineering

2008-2010 – Implementation Project Manager/Pre-Production & Quality Coordinator

Received 5 awards for Customer Service and Project Mgmt. Excellence

2007-2008 – Contact Center Team Lead

Supervised a team of Contact Center Associates

Gained proficiency with Remedy ticketing system

Highlight: Created a database-driven Associate Performance Rating system

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Proficiencies and Education

Proficiencies:

Networking: Wired and Wireless Ethernet; Cisco networking devices

Applications: MS Windows; Linux; Adobe Dreamweaver & Photoshop; MS Office Suite; BMC Remedy; HP Service Manager; HP ServiceNow; MS Project;

IT Concepts: High-level familiarity with AS400; SQL Server; VMWare; SAP; ITIL framework; NetScaler; Cisco Networking Topologies

Information Security: FireEye Malicious software intervention appliance; PhishMe add-in for MS Outlook; IT best practices for data security and preservation

Prepared to take the PMI PMP Certification exam and the CISSP certification

Education:

2010: Completed Villanova University “Essentials of Project Management” course

2010: Completed Villanova University “Mastering Project Management” course

1979-1981: Attended San Jacinto College – Deer Park, TX

1978: Graduated from South Houston High School

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