Customer Service Data Entry

Professional Summary

Skills

Work History

Education

Felicia O Mike

SAVANNAH, Georgia 31408 • 912-***-**** • 912-***-**** • ************@*****.***

Teller with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member versed in cash handling processes and management principles. Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures. Seasoned Bank Teller well versed in customer care who is successful in achieving sales goals, while maintaining high levels of customer satisfaction.

Cash handling expertise

Rapid 10-key data entry

Rapid data entry skills

40 WPM typing speed

Ledger and balance sheet competency

Compliance, banking laws and regulations

Night and safe deposit procedures

Self-sufficient

Positive

People-oriented

Detail-orient

Excellent time management skills

Customer service 12/2006 to 05/2008

Kroger – Savannah, GA

I worked in accounting balancing cashier tiles and closing the store daily. Also balancing the front end weekly. FSR/financial service representative 06/2008 to 05/2011 SunTrust Bank – Savannah, GA

Executed customer transactions, including deposits, withdrawals, money orders and checks. Organized, stocked and maintained the teller window area. Processed quarterly Vault and ATM audits with a zero error rate. Opened accounts with a cross sale ratio of 5 products opened. Executed wire transfers, stop payments and account transfers. Handled various accounting transactions.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. Teller 09/2011 to 06/2015

Wells Fargo – Savannah, GA

Executed customer transactions, including deposits, withdrawals, money orders and checks. Sold cashier's checks, traveler's checks and money orders. Processed exchange and foreign currency.

Handled various accounting transactions.

Diploma : Diploma in Business Office Technology Current Savannah Technical College - Savannah, GA

Continuing education in [Topic]

Business

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