Prasad Pendyala

979-***-****

ac966p@r.postjobfree.com

SUMMARY:

Over 17+ years of experience in IT sector, worked in various roles (Manager/Lead/Engineer/Consultant) Currently working as Technical Manager in SRE team in ChangeHealthcare predominantly in the areas of Java technologies and Database. Worked on advanced Middleware Technologies like MuleSoft, Jitterbit, and Tools like Octopus HP LoadRunner/Siebel and Salesforce CRM applications and Oracle Middleware Products with main focus in Business Process Management, Web Services and with porting projects onto application servers. Worked extensively for Healthcare /CRM and Insurance domains. Expertise in Providing Performance Tuning recommendations/Application Tuning/ Code Profiling/Application Configuration, Providing and Forecasting the capacity reports for the business teams.

Certifications:

Salesforce Admin/Advanced Admin Certifications

Trainings Attended:

Cloud Operations/Project Management/ Program Management/ Performance Engineering Concepts.

CRM Frameworks

Salesforce.com/ Siebel /Oracle CRM

Integration Tools

MuleSoft, Rabbit MQ, Jitterbit, IBM MSMQ

Database

Postgres SQL, Oracle 11g, SQL Server 2010

Tools/ Frameworks

Splunk, Secure CRT, TFS (Team Foundation Server), Visual Studio, PuTTY, Secure FX, SOAP UI, GIT, Azure cloud, AWS frameweork.

Application Servers

Oracle App Server,IBM WebSphere,JBoss Tomcat

Defect tracking Tools

Jira,Hp Quality Center,SupportForce, Salesforce.com

Performance Tools

HP LoadRunner 12.X,HP Performance center, JMeter.

Languages / Scripting

Java, C#, Visual Basic. NET, MONK, C, C++. ASP.NET, Java Web Services, Shell Script,Phyton, JavaScript, JQuery.

Operating Systems

Linux CentOS-7, UNIX, Windows 2008 Server, Windows

PROFESSIONAL EXPERIENCE

Changehealth Care – Lead SRE Performance -Nashville

February 2019 – Till Date.

Developed Performance documentation, Identified gaps and conduct performance Engineering under a variety of scenarios on multiple Projects

Develop, analyze, and extract best practices from lessons learned.

Conduct Performance engineering of software and infrastructure and provided guidance with Capacity and Performance modelling for infrastructure teams

Develop a framework to automate and conduct performance benchmarks using jmeter,Gatling,AWS, Azure Docker and kibana

support business teams in end to end validation using Jenkins tools (deployment /Test coverage (Peroformance testing) followed CI/CD

Used RabbitMq, Kafka messaging for message processing and identified performance issues and provided recommendations to product management and Development teams.

I guided the implementation of fully automating their CI/CD environments as well as helping and training staff on cutting edge Technologies. (Jenkins/Splunk and NewRelic)

Attended meetings with various scrum and suggested recommendations to improve the performance based on APM historical data in terms of capacity and Performance

Salesforce.com – Systems Specialist -II (Contract Role) -Performance

August 2018 – January 2019

Lead the SRE team to test, analyze and tune, with a focus on large scale, Infrastructure services improve an eDiscovery software, while also transforming performance quality practices and enabling delivery teams with tools and advice to account for performance as a key non-functional requirement.

Played an integral role in establishing over a dozen performance SLAs paving the path to ensuring engineering teams are developing the product, keeping SLA standards in mind.

This also kept the release quality at a high standard since all SLAs had to be met before the software is released to clients. Examples include SLAs defined for eDiscovery Processing, Imaging and Productions as per industry standards

Continuously led the team to analyze, plan and execute production-like simulations across all major workflows to identify & remediate performance problems, prevent production slowness, and guarantee predictable performance.

Ensure project scope is contained, and no unauthorized changes are made to the software under the direction of Project Manager

Ensured performance testing and tuning approaches evolved, as focus shifted from on-prem testing to a

distributed system of Salesforce CRM applications.

Develop a framework to automate and conduct performance benchmarks using jmeter (blazemeter, AWS,

Azure Docker and kibana

Performed Incident Management duties during incident time and identified provide solution with zero

downtime solution (Not impacted to customers).

Conducted Weekly meetings with team about current project status and Deliverables.

Manage risks, issues, assumptions and constraints of sub-project in consultation with the Scrum Teams

and Project Manager. Deployed and Configured mule components as per the project requirements.

Monitoring of Mule components. These Mule components perform the work necessary to

seamlessly integrate different end systems.

Reviewing, Approving documents on behalf of EMDS and testing plan for releases.

Application deployment Mule components in (Staging) to controlled environments .

support business teams in end to end validation using Jenkins tools (deployment /Test coverage (Peroformance testing) followed CI/CD .

McKesson Corporation (Relay Health BU) - Emeryville

October 2015 – July 2018 (Lead – Site Reliability Engineering.)

My Role includes

Performed Incident Management duties during incident time and identified provide solution with zero downtime solution (Not impacted to customers).

As a SRE Engineer When ever there is a service failure am responsible Mean time to Detect(MTTD) and Mean time to Recover(MTTR). In other words, we must have our services up and running gain as quickly as possible, and we must avoid any subsequent failure for as long as possible.

I am also responsible to maintain a runbook to follow the sequence of steps to resolve the incident.

Scheduled 1-1 meetings with Team and attended all the meetings that are handled by my team with updated presentations (Shared with All the Management Teams about progress).

This included adaption to new infrastructure and provide analysis and recommendations to engineering for optimal configurations to ensure workflows are both scalable and cost efficient. Certain mass operations time was cut in half based on determining scaling limited and overcoming performance bottlenecks that didn't exist on-prem and Cloud but were relevant in the SaaS offering. This also led to significant cost savings up to 50%.

Conducted Weekly meetings with team about current project status and Deliverables.

Scheduled 1-1 meetings with Team and attended all the meetings that are handled by my team with updated presentations (Shared with All the Management Teams about progress).

Performed Weekly Code deployment using Octopus tools across multiple environments on daily basis.

Analyzed production data by running log parser scripts from IIS logs and provided weekly volume and providing reports with Forecasts and Analysis on weekly basis.

Providing weekly reports and forecasting the volume growth for next 2 years based on last 6 months.

Analyze JVM Heap utilization, system resource utilization trends, method hot spots identification using Dynatrace APM tool

Engages with the Account Team to ensure Critical Application Services client expectations are being fulfilled .

Managing virtual machines on VMWare ESXi platform using VSphere client, configured DRS affinity rules, VMotion and performed OS patching (windows /Linux)

Gained work experience on both Azure and AWS cloud platforms

Identified the performance issues after analyzing SCOM reports in terms of storage/Networking/VM performance .Worked with storage/VM/and NAT teams to resolve the issues based on the performance Reports from solar winds and SCOM tools.

Generated various reports (Keynote,Gomez,Google Analytics, SCOM,Solarwinds) on weekly and monthly basis and providing growth projections for next 2 years.

December 2012 to October 2015.

System Design Engineer 3 (Independent Contributor).- RelayHealth (McKesson)

Mckesson-(RelayHealth-BU) provides clinical connectivity to physicians, patients, hospitals and more using innovative health information technology.

Responsible for defining industry best practice performance testing methodology and guidelines and establishing the process in multiple projects for various product and solutions lines in Relayhealth BU

Defining the test methodology/approach to be followed and prepared Test plans and strategies for Performance testing.

Gained working knowledge with Keynote/Gomez /DynaTrace Monitoring solutions, AKAMAI and Google Analytics.

Validating and enhancing the Load Runner /Jmeter scripts for every release and executing the load tests on release basis and provided RC reports to all production lines.

Identified slow performing sprocs by running MS SQL Profiler during load tests and compared with previous releases and created defects in mantis/Jira and compared to existing tickets in terms of system Performance read/write and CPU and high response times.

Analyze JVM Heap utilization, system resource utilization trends, method hot spots identification using Dynatrace APM tool.

Capture Thread dumps and Heap dumps using Dynatrace tool and analyze stuck thread issues with help of Dev team.

Tracking and monitoring the progress of project through project plan schedules and cost overruns.

conducted team meetings and provided/taken valuable inputs at every stage of the project using Jira/Kanban Process.

Environment: .net,,Log Parser2.2, MS Powershell, Dyna Trace, MS SQL Server 2008,SQL Analyzer, Powershell, Shell, Oracle, Load Runner Vugen, Analysis, Controller, HP Performance Center,Jira,,Octopus

Net App, Sunnyvale, CA Jan 2011 to November 2012

Performance Lead

Description: NetApp creates innovative storage and data management solutions that help customers to accelerate business breakthroughs and achieve outstanding cost efficiency.

Responsible for defining industry best practice performance testing methodology and guidelines and establishing the process in multiple projects. Analysed Performance Analysis using Wily Interscope and Site Scope Monitors.

Tracking and monitoring the progress of project through project plan schedules and cost overruns.

Conducted team meetings and provided/taken valuable inputs at every stage of the project

Environment: JAVA, J2EE, Oracle, Load Runner Vugen, Analysis, Controller, HP Performance Center

Pacific Gas & Energy San Francisco CA January 2009 –January 2011

Performance Test Lead.

Pacific Gas & Energy offers a Gas and Energy service across California for various types of customers (Residential, Industrial and Agricultural).The Service includes testing various applications in PG&E (View Bill, Pay Bill, PDP Scenario, Customer Registration Etc.).

Responsibilities:

Created loadrunner scripts using VuGen.

Executed Load tests for Various PG&E applications (Create NewUser Registration,BillPay,Opower Apps)

Analyzed load/stress test data using loadrunner Analysis.

Identified bottlenecks, poor response times, hardware capabilities(CPU, Memory)

Have thorough understanding of assigning test checks, rendezvous points, parameterization, and correlation (capturing dynamic values like session id’s /cookies) irrespective of the application.

Tracking and monitoring the progress of project through project plan schedules and cost overruns.

Identified Defects during performance testing and escalated the defects to Dev teams using Q.C

Environment: JAVA, J2EE, Oracle, SAP, Load Runner Vugen, Analysis, Controller,

Hitachi Data Systems Santa Clara CA October 2008– June 2009

Performance testing Lead - Siebel 8.0.

Hitachi Data Systems provides best-in-class information technologies, services and solutions that deliver compelling customer ROI, unmatched return on assets (ROA) and demonstrable business impact. With a vision that IT must be virtualized, automated, cloud-ready and sustainable, Hitachi Data Systems offers solutions that improve IT costs and agility.

Responsibilities:

Gathered Business Requirements, Identified Performance Test cases in Siebel 8.0 product

Defining the test methodology/approach to be followed for the program

Collecting the metrics. Supervise the activities of the assigned resources from business, IT and vendor in order to ensure the project goals are being met.

Created loadrunner scripts using VuGen (siebel-web and Webservices Protocols).

Enhanced and customized the load runner VuGen scripts by using parameterization, correlation(manual and automation) to work VuGen Scripts with various loads in various environments for load/Stress testing.

Environment: JAVA, J2EE,Oracle,SAP, Load Runner Vugen,Analysis,Controller, XML, Business Objects, Dashboards, MS WINDOWS, Unix, BEA Web logic.

Protocols used: Siebel-Web,SAP

Previous Projects :

All State Client : May 2007 – October 2008

Siebel CRM OnDemad (Oracle Corporation) : June 2004 -May 2007

Idea Tech Solutions (India) August 2001 – June 2004

EDUCATION:

Masters in Commerce from India

Bachelor’s degree in Computer Applications.

Two year post graduate Diploma in Computer Applications.

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