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Carolyn E. Patterson
EDUCATION
Metro Business College, Jefferson City, MO 65109
Medical Secretary Certificate Medical Transcription WORK EXPERIENCE:
2016 – 2019 – King Hearing Center, Pueblo, CO 81003 Office Manager (9/16 – 2/19)
General office duties to include greeting clients, answering the phone, making outbound calls, data entry for new patients, scheduling patients, working with the day's money, reconciling books at end of day, cleaning hearing aids 2005 to 2016 - CareCore National, Inc. (DBA eviCore HealthCare) Colorado Springs, CO 80907 CDS Representative (7/06 to 8/16) (promotion)
Promptly answer in-coming calls from doctor’s offices, retrieving patient and MD information from database, entering type of study to be done and then taking caller through pre-designed medical question pathway for pre-certification of medical tests (MRI, CT, PET, nuclear tests).
Electronically attach faxes
Mentor new CDS representatives
Nurse Extender (1/06 to 7/06) (promotion)
Transcribed written doctor's office notes into a pre-designed template picking out key symptoms and medications to be reviewed by the nursing staff. (job eliminated)
Intake Coordinator (1/05 to 1/06)
Answered in-coming calls from doctor’s offices, retrieved from data base patient information and doctor information and type of study to be done (MRI, CT, PET, nuclear tests) for pre-certification, connected caller to medical staff for review 2003 to 2004 - RMB Products, Inc. - Fountain, CO 80817 Receptionist
Answered and directed in-coming phone calls, greeted public shipping information into customer order notes, produced and mailed invoices Matched invoices to receivers with purchase orders and entered payment information Reviewed payroll checked employees hours for over and/or under of time worked. Entered purchase orders into computer
1999 to 2001 - Colorado Springs Orthopaedic Group - Colorado Springs, CO 80909 Medical Transcriptionist
Transcribed dictated patient office visit information from cassette tapes, printed information; (70 wpm) Filed information into correct patient chart; Returned patient charts to Medical Records 1993 to 1998 First Baptist Church Jefferson City, MO 65101 Publications Secretary
Typed, pasted and produced weekly newsletter; (70 wpm) Printed, folded, and stuffed inserts into weekly church bulletin Processed all mailings, including bulk mailings
Designed and ordered letterhead and church mastheads Designed and laid out special bulletins/programs (I.e., Christmas, Easter, etc)