Sales Manager

KAREN (WAI LING) ALLEN

*** ********* **** ********** ** 29607 USA

970-***-**** *************@*****.***

Hospitality Professional

Results-oriented, Hospitality Sales Management Professional with more than 15 years of experience in achieving and exceeding revenue goals and budget. Expert in operational leadership, customer service management and detailed process solutions.

Professional and Employment Skills

Effective decision maker, skilled at defining project priorities and delegating tasks.

Excellent supervisor who promotes positive associate relations.

Extensive interpersonal skills, sales, telephone and customer service skills.

Experience with Delphi and PMS system, Choice Profit Manager Property System, ACT, Macintosh and PC computers; Microsoft Word, Microsoft Excel and Outlook.

Proficient in accurate data entry, filing and recording systems, knowledge of QuickBooks and bank system.

Personal Key Strengths

International experience: fluent in Cantonese and Mandarin Chinese.

Self-motivated, detail-oriented and a problem solver

Highly responsible, reliable and dependable, service and team-oriented.

Employment History

April 2007 - present M.M.I. Salt Lake City UT

OnSite Trip Coordinator

Responsible for all the trip-related on site itinerary, tour assignments, hotel preferences,

air arrangement & coordination and meeting event functions.

Manage and oversee various programs in areas such as food and beverage event functions,

hospitality desk and local information assistance.

October 2008 – June 2014 High Country Computer Services, Inc., Eagle, CO

Owner and Office Administrator

Manage and perform the essential office duties including Account Receivables, Account Payables and Bank Reconciliation utilizing the Quick books program.

Create weekly & monthly Financial Reports.

Support the owner by managing the clients’ accounts & schedule to ensure services are delivered in a timely manner.

Daily Retail Management & Operation. Customer Service relationship.

Aug 2006 – August 2008 Comfort Inn, Vail/Beaver Creek Avon, CO

Sales Manager

Responsible for the property overall room sales and revenue performance.

Aggressively employed the sales strategy of up selling, sales calls and maintaining the trust & relationship of existing clients; exceeded the yearly budget by 20% in 2007 and 15% in 2006.

Utilized revenue management skills to maximize the room sales & hotel revenue.

Negotiated corporate & group rates, responded daily room inquiries and to create detailed contracts and event resumes utilizing the Choice Profit Manager System.

Oversee and monitor all phases of sales service operations and to coordinate between sales and other operation departments.

Responsible for monthly & weekly reports; evaluated clients’ account and to create proforma invoices.

Nov 2004 – March 2006 Renaissance Parc Fifty Five Hotel San Francisco, CA

International Convention Services Manager

Assumed complete responsibility and authority in the absence of Director of International Sales for four months; increased sales revenue and room nights by over 50% in the month of November, 2005.

Negotiated group rates, responded daily room inquiries and to create detailed contracts and event resumes utilizing Delphi system.

Oversaw and monitored all phases of convention service operations to maximize profitability and to ensure clients’ satisfaction.

Utilized managerial skills to ensure a smooth operation and to coordinate between operation and sales department.

Produced weekly forecast and other month-end reports; evaluated clients’ account and to create proforma invoices.

Oct 1999 – Nov 2003 Betty Zlatchin Catering, LLC San Francisco, CA

Event Services Sales Coordinator and Office Manager

Achieved and maintained repeated clients’ accounts to generate and increase sales by 20%.

Creating detailed event proposals, menu planning and cost control to target a 45% profit.

Took charge of business operation in the absence of owners in both operation and sales areas.

Utilized managerial skills to ensure complaints free operations in both the office and event locations.

Managed and performed all aspects of office duties including Account Receivables, Account Payables, Bi-weekly payroll, Bank Reconciliation, Financial Reports and Human Resources Management.

Education

Bachelor of Science Degree in Hotel and Tourism Management Golden Gate University.

Associate of Science Degree in Hotel and Restaurant Management City College of San Francisco.

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