Manager Food Service
Resume:
Nancy L. Stull-Minano
Greenbelt, Maryland 20770
********@*******.***
Profile: Seasoned Food Service Professional with over 26 years experience in Food Service Management and 10 plus years in Pharmacy Retail Sales Management. My strengths are I am a strong communicator, operations manager, excellent with cash handling, computer literacy, dedicated and loyal team player, trainer, and adaptability to new situations.
Summary of Qualifications:
● Over 25 years of food service management experience.
●Over 7 years sales management experience to include both retail and direct sales.
●Teaching experience approximately three years.
●Personally trained over 500 Line Managerial personnel.
●Skilled in training front-line managers using company training tools and multi-media audio-visuals.
●Excellent presentation and interpersonal development skills, Microsoft word, office skills proficient.
●Passionately committed individual with a strong sense of urgency.
●Excellent verbal and written communication skills.
●Successful mentor with polished and professional image.
●Proven ability to manage employees within a departmental setting and to design, and present effective training programs.
Relevant Experience
Training Manager and Sales Consultant Director, Patient Service Manager, and Staff Development.
●Personally trained all supervisory and line workers underneath my direct supervision to fine-tune all skills needed to accomplish departmental goals of efficient service (customer relations skills, technical skills, and team-building).
●Directed team-selling of Mary-Kay products and assisted with cemetery sales of products and property at George Washington Cemetery.
● Designed departmental policy and procedure manuals and up-dates as needed for area hospitals worked at so as to meet JCAH standards.
●Oversaw follow-thru of a new tray delivery system implemented at Sibley Memorial Hospital in Washington, DC to include all written communiqués regarding menu changes and new tray delivery procedures.
●Did departmental analysis, menu analysis, and program analysis to observe work-flow efficiency.
● Supervised meal service operation to include patient visitation to resolve any problems with tray delivery.
●Oversaw daily deposits and nightly paperwork related to business operations.
●Renewed sanitation certification as of October 2001, and August 2004, and thereafter including my current Safe-Serv course which I completed in October 29, 2016.
●Excellent Sales of both food products at Cinnabon Bakery and cosmetic sales for the Cosmetic Center prior to the store closing at night.
Professional Experience
Mid-Atlanticltc.com, Villa Rosa Nursing Home and Rehabilitation Center, 3800 Lottsford Vista Road, Mitchellville, MD 20721, Food Service Director, June 2016 to September 2016, Did scheduling, payroll, inventory, and ordering of all food, supplements, and supplies for the Dietary Department. I interviewed, hired, trained, and fired all dietary staff. I printed out all tray tickets and snack forms for the residents each day. I did kardex up-dates daily regarding any changes such as admissions, discharges, and diet changes. I attended daily department head meetings. I met with the corporate RD on a weekly basis to discuss any new diet orders and any other issues regarding the department. I participated in the Guardian Angel program and visited all assigned residents on a weekly basis to discuss any new concerns or issues. I oversaw all special functions and summer picnics. I met with vendors to do new product testing. I participated in the annual state survey. I did monthly in-services regarding Food Safety to keep the dietary staff current and also took computer based training myself monthly. I met with residents once monthly for the Food Committee meeting to discuss any menu issues and discuss holiday menu preferences. I changed the menu after approval from the corporate RD if it did not meet the approval of the residents and recorded it on the appropriate log sheet.
Rite Aid Pharmacy, Inc., 10456 Baltimore Blvd., Beltsville, MD 20705, Shift Supervisor, 12/10/2012 to 11/01/2015. Did daily deposits, did cashier verifications as needed and at the end of the shift. Oversaw associates on shift to accomplish store maintenance tasks such as working truck, restocking inventory, etc. Did voids, got change for store and cashiers. Did cycle counts and zeros. Ordered Milk products . called about any store maintenance issues or reported thru a computer screen. Once weekly took down old sales signs and put up new ones. Handled customer complaints, ordered products for store and checked in deliveries. Did minor cashier register maintenance as needed. Reported fake bills to the Store Manager, the bank, and the authorities. Oversaw both Front Store and Pharmacy associates.
CVS Pharmacy, Inc., 7607 Greenbelt Road, Greenbelt, MD 20770, Shift Supervisor B, 11/06/2005 to 01/09/2012,
Oversaw all aspects of operation in both the presence and absence of the Store Manager.
Did store cashier verifications, checked in deliveries, cycle counts, ordered items for store, worked truck every week for length of employment. Assigned and oversaw all crew-members to do store maintenance tasks, such as taking down old store sales signs and putting up new ones each week, vacuuming of store. Straightened and Faced store aisles every shift. Cashiered, got change for cashiers, did voids, and did bank deposits, got change from bank. Called in requests for store maintenance such as security monitor going down,etc. Monitored store when electricity went down and after robberies contacting District Manager promptly. Followed proper check-in procedures to check in thru the cash register if the scan guns were not working. Worked mostly overnight shifts and mid-shifts. Learned how to process film.
All-American Housekeeping, Inc., 7208 Hanover Parkway, Greenbelt, MD 20770, House Manager, 2004-2005,
Worked with families in accomplishing domestic tasks in order to keep the family functioning. Tasks included general cleaning, laundry, kitchen cleaning, feeding of pets, special projects, ordering of needed supplies, and putting away of grocery deliveries. Making suggestions regarding new cleaning products and services that they might find useful.
Nikken, Inc., 52 Discovery Lane, Irvine, CA 92618, Wellness Sales Consultant, 2000 to 2012
Sold therapeutic products to customers who wanted to purchase them. Attended weekly sessions to learn about new products. Did demonstrations and tested products.
Food Lion, Rockville, MD, (store no longer there), Manager-In-Training, 2002-2003
Oversaw associate cashiers, put up stock as assigned to aisles, got change for cashiers, did displayers, worked in office on computer reports as assigned. Counted cashier verifications.
Aramark, Inc., University of Maryland, 22 South Green Street, Baltimore, MD 21201, Patient Service Manager, 2001
Oversaw all aspects of operation in the presence and absence of the Food Service Director to include tray-line service, Diet clerk office, cafeteria service, and special catered events.
P.G. County School System, Upper Marlboro, MD, Home and Hospital Teacher, 2001-2002
Taught students in home or at school location who could not attend regular classroom sessions due to illness and/ or pregnancy.
Mary-Kay, Inc., Laurel, MD 20794, Cosmetic Sales Consultant, 1999-2000
Did demonstrations in customer homes and sold cosmetics to them. Kept accounting records.
Hardee’s Restaurant, First Street, Washington, DC., Restaurant Manager, 2001,
Counted safe monies prior to each shift, did cashier verifications, assigned associates to tasks and did customer service daily. Did production of food and sales daily.
Checkers Restaurant, Glen Burnie, MD, Assistant Restaurant Manager, 1999-2000,
Oversaw operations, sales and production of food products. Did inventory and assisted store manager in many tasks.
Don Pablo’s Restaurant, Bowie, MD, Restaurant Manager, ( store no longer there), 1999,
Worked in Production, expediting of orders, sales, set-up, seating tables, and operations management.
The Cosmetic Center, Domer Ave., Laurel, MD ( went out of business), Assistant Sales Manager, 1998,
Sold cosmetics to customers who wanted to purchase them, demonstrated products, cashiered, did inventory and facials
Thompson Hospitality, George Mason University c ampus cafeteria, Fairfax, VA, Food Service Manager, 1997-1998
Oversaw evening shift production and sales to employees, students and faculty. Did inventory and ordering of food and supplies for the cafeteria. Made daily monetary deposits and got change for the cafeteria from the bank. Oversaw associates in the production of food and dealt with customer complaints.
State of Maryland, Department of Corrections, MHC and MCIJ, Jessup, MD Correctional Dietary Officer, 1993-1994, worked with in-mates to prepare food items and serve them. Worked with RD to check over menus served. Accounted for all serving and preparation utensils.
State of Maryland, Department of Juvenile Services, Cheltenham Youth Facility, Cheltenham, MD, Food Service Manager, 1991-1992
Oversaw all aspects of Food Service facility with adjoining RICA school. Oversaw state employees in the preparation and service of food to the in-house population. I did the inventory and ordering of all food,supplements, and supplies for this detention site. I assigned volunteer staff to maintenance tasks on site. I monitored the resident population and made sure that holiday menus and weekend menus were very nice. I did payroll, training, and all scheduling of employees. I did all related paperwork so as to ensure continued funding of this program.
National Institutes of Health, Department of Health and Human Services, Bethesda, MD, Dietetic Technician, 1990-1991,
I was responsible to do diet changes on the computer, attend weekly meetings, pick up menus if needed, and learn 99 different diet types. I interacted with RD’s, Production staff, etc. Took phone calls and inputed new menu data.
D.G. Amusements, Inc., Silver Spring, MD, Office Manager/Collector/Dispatch, 1988-1990,
Set up office filing system, took phone inquiries, went on service calls with the technician and business owner.
Education
B.S. Degree, Nutrition Sciences and Business Services – December 1977
Indiana University of Pennsylvania, Indiana, Pa
University of Maryland, College Park, and Baltimore, MD
(2 years of post- graduate education in healthcare and nutrition services)
Associations and Awards
Indiana University of Pennsylvania, Dean’s List- 4 semesters
Member of Kappa Delta Pi Honorary Educational Fraternity 1977
State and nation-wide Sanitation Certification – October 29, 2016
Junior member American Dietetic Association, IUP
3.8 GPA -Nursing School at University of Maryland in Baltimore
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