Manager Service

LISA SPAULDING ASHBY

**** ****** ****** *****, ** 07083 908-***-**** ********@*****.***

SUMMARY AND PROFESSIONAL HIGHLIGHTS

Successful candidate with rich experience in business project management and leadership, specializing in customer service, payroll, technology implementation, business requirements and testing, auditing and continuous improvement. Successes include:

-Leading a transition project from a manual payroll processing system to an in-house computerized system for 4,000 employees; effectively training associates on newly implemented system

-Implementing products and features solutions for payroll processing, time and attendance and human resources for new and existing clients and provided technical expertise and training to facilitate knowledge transfer

-Managing multiple projects including Social Security Masking, Affordable Care Act (ACA), and 401K Non-Elective Contributions (NEC) to create/update/ensure compliance with federal, state, and local laws and regulations

-Providing strategic, customer-focused leadership to champion product quality in an extremely fast paced, hyper growth environment

-Possessing the right combination of technical skill, business acumen, and leadership ability

-Strong people leader, with a passion for building, developing, and transforming a team to operate autonomously and effectively

-Excellent oral and written communication skills and ability to effectively communicate complex subjects to both technical and non-technical audiences at all levels

EDUCATION

Kean University Union, NJ Bachelor of Science in Management Science January 2009

Bachelor of Science in Psychology January 2009

PROFESSIONAL EXPERIENCE

Reckitt Benckiser, Parsippany, NJ (April 2019 – June 2019)

Senior Finance Analyst

•Manually processed weekly payroll for union and non-union employees and entered employees time into the Peoplesoft application.

•Reconciled weekly, monthly, quarterly, and yearly reports related to payroll taxes and other payroll and General Ledger accounts (including journal entries).

•Reviewed all domestic payrolls, evaluated and posted automatic payroll journal entries, and ensured compliance with tax and payroll regulations.

•Analyzed all computed wages; initiated tax calculations and grossed-up transactions, interpreted payroll terms for employees, research, investigate and effectively resolve complex issues.

•Evaluated all severance, retirement, termination, leave of absence, disability, and layoff documents.

•Collaborated with human resources, benefits, treasury, and accounting departments to facilitate daily operations and address/resolve conflicts. Audited HR data accuracy of employee's master record.

•Supported W2 year-end audit and reconcilement; assisted in responses and resolutions.

•Ensured all quarterly tax filing payments and returns were remitted timely and accurately.

•Created and maintained processing scripts; maintained internal payroll SOX documentation.

•Coordinated funding of bank account for direct deposits, checks, taxes, garnishments and cafeteria plan.

•Initiated and updated payroll related journal entries and calculated payroll accruals.

•Reconciled payroll related balance sheet and bank accounts.

•Assisted tax agencies, internal and external auditors with necessary payroll data required to perform audits.

•Maintained/updated all employee payroll hours and tax information in Excel spreadsheets weekly.

Extensis, Woodbridge, NJ (July 2018 – December 2018)

Payroll Analyst/ Supervisor

•Performed parallel systems testing of the new enterprise payroll system (PRISMHR) against the legacy system (APEX) including updates and enhancements. Analyzed payroll system discrepancies and presented them to upper management.

•Conducted quality assurance checks on all payroll system upgrades, patches, and required configuration to ensure system functionality.

•Provided recommendations for system enhancements and process improvements.

•Implemented audits to ensure compliance alignment and accuracy of payroll runs, updates, and adjustments.

•Assisted in the completion of mass data entry projects and data conversion.

•Ensured that all payrolls processed properly in their respective cycle (weekly, biweekly, semi-monthly monthly, bonus, incentive, commission, etc.).

•Confirmed accurate recording and reporting of the Time/Attendance process, the payroll year-end process and the payroll reconciliation process.

•Prepared ad-hoc reports for benefit deductions and other payroll related items for accuracy.

•Performed queries for testing and maintenance as a result of system enhancements and implementation of changes.

Automatic Data Processing, Roseland, NJ (September 2009 – December 2017) Business Systems Analyst

•Conducted and prepared structured analysis and supporting documentation according to SDLC standards.

•Assisted in the development of functional testing requirements for new or existing system features and performed system walkthrough and formal review.

•Developed, documented, and presented design alternatives to satisfy user, business, statutory, and system requirements and facilitated process improvement.

•Supported staff and development groups in troubleshooting technical issues and resolving challenges, by assessing and scheduling project outcomes and tasks. Explored opportunities in enhancement and quality improvement.

•Facilitated the review and assessment of payroll practices and procedures for operational effectiveness and compliance.

•Ensured compliance with legal requirements by studying existing and new legislation, enforcing adherence to requirements and advising management on action items.

•Lead the documentation of business requirements, configuration, testing, data validation and ongoing maintenance of ADP payroll/HRIS systems.

•Partnered with technology teams to develop, maintain and trouble-shoot payroll, tax, HCM related systems integrations and technology processes.

•Participated in formal skills training and built significant team knowledge of systems, regulations, and payroll/HRIS best practices.

•Coordinated external relationships with third party vendors, state, local and federal agencies.

•Managed and enforced statutory compliance with federal and various state and local laws and regulations for multi-state payroll/HRIS activities.

Associate Systems Analyst (April 2008 – September 2009)

•Performed analysis and design of projects and developed project deliverables.

•Researched and documented system functionality.

•Defined data requirements and effectively communicated directly with the Data Administration Team.

•Produced detailed written analytical documents incorporating business requirements, descriptions, and system and data impacts.

Automatic Data Processing (continued), Parsippany, NJ (August 2004 – April 2008)

Technical Support Specialist/Supervisor

•Supervised and provided direction and feedback to Client Account Representatives. Effectively directed associates with technical and manager issues on a daily basis to meet client expectations and company standards. Reported progress and necessary improvements to management.

•Implemented solutions for new products, information and features, and presented the information to the Client Service Team.

•Communicated and assigned projects to the Client Service Team and regularly informed Upper Management informed of progress.

•Mentored Client Account Representatives and empowered them to use tools, resources, and trainings necessary to effectively pass all skill base pay levels.

•Prepared monthly status/issue and statistical reports and communicated findings/suggestions to Upper Management.

•Interfaced with clients for software implementation or upgrades, problem resolution, enhancements, specialized reporting, training, and client service support.

•Worked with new business set ups and ensure accuracy of the account and customer satisfaction.

•Negotiated pricing issues with customer’s seeking a reduction and/or used a save method for retaining clients.

•Led Client Service Team to achieve numerous company goals, rewards and recognitions through my efforts of communicating the results of generated reports from management software systems, such as: E-Access, CMS, IEX and SIS monitoring, then coaching, directing and establishing improvement plans for each member.

•Worked with the controller to manage our business loss and how to retain our current business.

•Developed and maintained various processes between new hires in Training and Client Services to ensure continuity of development as well as coverage of business needs.

Client Account Manager (February 2001 – August 2004)

•Investigated, researched, analyzed, and resolved client matters related to products and services.

•Ensured client customer satisfaction and retention through effective communication, relationship building, and timely conflict resolution and addressing inquiries.

•Collaborated with other representatives to facilitate teamwork and provide technical expertise and guidance.

•Developed and maintained position targets for client retention percentage and quality survey scores.

•Managed quarterly tax filings and special tax amendments to ensure changes and updates to payroll system.

•Submitted taxes in a timely manner.

•Managed third party sick pay, garnishments, unemployment and disability claims, and all taxes related to the wage and tax register to ensure payroll compliance.

•Researched and resolved all tracers that were generated by the federal, state or local governments.

•Educated and trained clients on Payroll and HR best practices, i.e. payroll preview procedures & controls, stat summary reconciliations for funding and deposits, 401k reconciliations, Quarterly and Annual closing processes, etc.

•Trained and supported clients utilizing various ADP Payroll/HR platforms including, but not limited to: PCPW, Pay eXpert and WorkForce Now.

•Assisted/instructed clients with the processing of their regular weekly, bi-weekly and semi-monthly payroll as well as bonus and out-of-sequence payrolls, manual checks and prior quarter adjustments via ADP Adjustmate.

•Research and resolve complex questions on system functionality & product capabilities.

•Educated and assisted clients with employee iPay issues, experienced iPay Admin.

•Assisted clients with new ACA requirements and compliance concerns.

•Created, audited, tested and troubleshooted calculations for Café 125 (Medical, dental, FSA, HSA, etc.) special compensation (car allowances, transit/parking, moving reimbursement, etc.), deferred compensation (401k, ROTH, 403b, Catchup plans, etc.) earnings and deductions.

•Coordinated customized solutions for client specific processing and/or data requirement needs.

•Knowledgeable of multi-state employee payroll practices and state reciprocity agreements.

•Coordinated client visits and presentations on new products, services, and tax related legislation updates.

•Experienced with W-2/941 Reconciliations and Out of Balance research and corrections.

Senior Client Account Specialist (June 1999 – February 2001)

•Provided prompt response to telephone service calls for assigned client base regarding complex payroll/human resources questions and issues.

•Resolved issues relating to product capability and client product knowledge to ensure user appropriate processing procedures.

•Maintained position targets for quality survey scores, call volume, and availability times set by regional management.

Client Account Specialist (March 1997 – June 1999)

•Responded to client phone calls relating to products and services for small to midsize clients.

•Proactively reached goals set by region and met deadlines set by manager.

•Incorporated feedback and adaptability into personal performance and measures to improve client satisfaction

CERTIFICATIONS

•CPP (Certified Payroll Professional)

•SHRM (Society of Human Resource Management)

CERTIFICATES OF ACHIEVEMENT

•Essentials of Project Management

•Master of Applied Project Management

•Mastering Project Management

•Project Management (PM) Capstone

•Master of Human Resource Management

•Mastering Organizational Effectiveness

SKILLS AND APPLICATIONS

•Microsoft Office Suite

•Structured Query Language (SQL)

•ADP Tax Filing and Reporting

•Agile methodology

•Waterfall methodology

•Kanban methodology

•Sharepoint

•E-Access

•ADP PayForce

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