Customer Service

Curriculum Vitae

Georgina N Nyambura

Email: *******@*****.***

Phone: 678-***-****

Objective

To be immersed in a challenging administrative and/or financial services position, where my related experience, training, education, customer service and proven abilities will avail opportunity for the contribution and advancement of the organization

Education

2012-Aug 2015 Indiana Wesleyan University, Indiana U.S.A -Master of Business Administration – Finance and Health Care Management

2008- Dec 2011 Kennesaw State University, Atlanta U.S. A- Bachelors of Business Administration, Finance

-Minor in Business Law

Key Achievements

Chairman of the Fraud and Ethics Committee at RSC CWS AFRICA Nairobi

Identified and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support & improve the instructional environment.

Developed the product troubleshooting procedure for CarMax with strong attention to detail.

Improved the accuracy of budget forecasts with a system called CAMS and CBS

Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices.

Technical/IT Skills

Specific and well-developed skills in:

Microsoft Windows, 2000-present

Data Entry: Lotus-Dos/ RSS feed/ MS Visio/SQL Reporting Services

Applications: MS PowerPoint/ MS Excel/ Word Processing/Typing 42wpm

Key Skills

Strong written and verbal English skills

Strong organizational and time management skills

communicate effectively both verbally and in writing

maintain strict confidentiality

manage a large and diverse workload under pressure with competing priorities;

analyze and solve complex problems and make sound decisions;

work well as a team in a multi-cultural environment while maintaining a high level of motivation;

carry out all of the duties of the position efficiently and effectively with minimal supervision;

maintain a high performance standard with attention to detail;

Employment History

Sept 2016- July 2019 CWS RSC AFRICA, Nairobi, Kenya

Position Case Processing Assistant- Develops proficiency in United States Refugee Admissions Program (USRAP) application and maintains

complete and accurate records in WRAPS and physical file of all actions taken on a case

Duties - Receives, creates and enters new applications in WRAPS.

Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries while partnering with the American Embassy in Nairobi

Requests security clearances and updates data in WRAPS as appropriate.

Requests medical exams and updates medical information when received from partners.

POC in charge of Requesting assurances from US based resettlement agencies.

Scans and attaches documents to WRAPS and Complete travel packets for departing refugees.

POC in charge of Conducts regular quality assurance checks to ensure cases are consistently and correctly updated.

Recruit, Interview and train interpreters to aid is processing of refugees files and communication

Help work with Program Integrity Guidelines and responsible for assisting in the implementation of the Program Integrity Guidelines and Internal Malfeasance Prevention and Mitigation Measures

April 2008– Feb 2016 CARMAX AUTO FINANCE, Kennesaw GA

Position Credit Risk Specialist – Call Center Facility providing effective financial leadership in a financial team, with the view to enabling strategic foresight into the business and also providing knowledgeable and accurate information to colleagues and senior management.

Lead QA Tester, Software - QA Tester, Software Solutions Group, work to Promote to serve as lead QA tester, overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, unit, performance, load, regression, stress and data interface testing. The final result should Provide client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes

Duties

Assuming responsibility for the oversight and delivery of annual budgets;

Expenditure tracking, operating budgets, and implementing long-range financial plans;

Managing up to 10 administrative and financial staff;

Implementing new corporate financial procedures to facilitate best practice;

Measuring financial risks;

Managing and developing a financial team-daily report and tracking of clients via software programs such as Experian, Accurint, and Lexis Nexis, and;

Locating missing customer information through skip-trace work as well as contacting clients with news of new financial products or changes to legislation that may affect their savings and investments.

July 2007-Nov 2014 K-T-L EXPRESS INC, Kennesaw GA

Position Finance Assistant –Responsible for processing purchase and sales ledger invoices, completing reconciliations, and general finance related duties within the department.

Duties

Developing weekly and monthly financial reports showing financial accounts analysis;

Identifying and promoting cost-reduction measures;

Controlling authorization and payment of purchase invoices;

Updating and entering journals for sales revenue and other transactions;

Processing of sales invoices, expense and credit claims, reconciling sales ledger accounts;

Maintenance of old debt accounts, training other finance assistants in new areas of work;

Filing of tax returns and VAT returns, Ad hoc analysis of costs and revenue generation figures, Preparing and delivering capital expenditure plans.

Competencies

Providing direction and leadership to planning and accounting staff;

Excellent skills in balance sheets, profit measurement, and cash flow statements;

Undertaking investment appraisals on routine basis;

Trend analysis & financial modeling to help respond to dynamic market conditions;

Ensuring compliance to statutory reporting, and;

Capacity to provide a high standard of financial control.

Areas of Expertise

Pricing and costing

Refugee analysis

Planning and forecasting

Complex Decision making

Book keeping

Team management

References

Janet Masese

CWS RSC Africa Case Processing Manager P.O BOX 49712

Tel: +1-952-***-****

Tel: 072*******

Irene Ingram

University of West Ga

Inventory Director

3222 Highland plc. dr

Atlanta Ga

Tel: +1-678-***-****

Jalayna Muhammad

CarMax Auto Finance

Regional Manager Central/East

225 Chastain Meadows

Kennesaw Ga 30144 U.S.A

Tel: +1 -404-***-****

Main: +1-678-***-****

Contact this candidate