Engineer Technical Support

ANKUR SHUKLA

Mobile: +91-888*******

Email: *************@*****.***

CARRIER OBJECTIVE:

To obtain a responsible, challenging, and awarding position in a network organization with an established track record where my skills, abilities and technical abilities can be utilized. ACADEMIC QUALIFICATION:

B.TECH (2017) : Electronics & Communication Engineering from Maharana Pratap Engineering College under AKTU with 67.56% aggregate.

12th (2013) : Board of U.P. from O.N.D. Inter College, Kanpur with 68.8% aggregate.

10th (2011) : Board of U.P. from O.N.D. Inter College, Kanpur with 63.16% aggregate. WORK EXPERIENCE:

TECHNICAL SUPPORT ENGINEER: July 2018 to July 2019. HPINFO TECH PRIVATE LIMITED: KANPUR,UTTAR PRADESH

Primary Technical Support Engineer responsible for 1st call on customer issues via on call,phone and email.

Managed base level it Support to consumer clients.

Support customer with installing software.

Resolved customer complaints and concerns with strong verbal skills.

Maintained composure and patience in face of difficult customer situations. COMPUTER EXPOSURE:

Operating system : Windows XP/vista, windows-7, windows-8

Language : Basic Knowledge of C, Matlab, Embedded system

Software : Circuit maker, MS-word, MS-office, MS-excel PROJECT UNDERTAKEN:

Major Project : Display of underground cable fault distance over IOT of GSM

Language : Embedded -C

Operating system : Windows-8

Description : The Current in the cable varies with the distance variations

Mini project : electronics piano using 555 timer

Description : Using 555 timer it change the mode TECHNICAL PURVIEW (NETWORK DEVICES):

INTERFACE : TDM (DTIA0, DTIA1, SDIA0, SDIA1),IP (IPIA0, IPIA1), ATM (APIA0)

BOARDS : Control processing(GPBB0), Voice processing(MPBA0), FAX processing(MPBA1)

SWITCHING BOARDS : BSWA0, FSWA1, TSWA0

DEVICES : ZXMPS.325, ZXMPS.330, ZXMPS.380, ZXMPS.385, ZXWR,ZXG10iBSC CARRIER DEVELOPMENT:

Organization : ZTE private limited

Subject : Introduction of ZCTE Course

DURATION : 6 weeks trainee

ACHIEVEMENTS:

Participation in table tennis in college.

Participation in volley ball in school.

Volunteer in technical fest associating in my college.

Participate the workshop on startup and innovation for solar power. HOBBIES:

Playing table tennis

Playing volley ball

Reading newspaper

KEY STRENGTH:

Keen

Amicable

Adaptable

PERSONAL INFORMATION:

Name : Ankur Shukla

Father‘s name : Mr. Dinesh Kumar Shukla

Address : 104 Barra South, Kanpur

Marital status : Single

Nationality : Indian

Date of Birth : 31st March, 1998

Linguistic abilities : Hindi, English

DECLARATION:

I hereby declare that information above is true to the best of any knowledge and I am also confident of my ability to work in team.

(ANKUR SHUKLA)

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