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Employee Relations Human Resources

Toronto, Ontario, Canada
August 21, 2019

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Dennis Kyei

Toronto, Ontario M*M *A* • • 647-***-**** •

HR & Recruitment Coordinator

Adept, results-oriented human resources professional with extensive experience in recruitment and training, employee relations, payroll, compliance, and performance evaluation.

— Key Qualifications —

Effective leader and change driver with excellent interpersonal, communication, decision-making, and conflict resolution skills.

Demonstrated ability to build quality relations with clients, employees, and management. Track record of meeting deadlines in a fast-paced, high-volume environment with strong attention to detail and accuracy.

Extensive experience working in a client service focused environment. Highly knowledgeable in detailed business and recruitment processes.

Proficient in Microsoft Office Suite, HRIS, application tracking system (ATS), and Windows and Mac operating systems.

Professional Experience

Investors Group Wealth Management – Toronto, Ontario

Recruitment & Training Coordinator, 1/2019 to Present

Manage all job posting activities including creating job descriptions and posting positions online. Evaluate candidates, conduct preliminary screening interviews, and refer qualified candidates to managers. Oversee all logistics for training and employee engagement activities. Update records, maintain existing client accounts, and ensure accuracy in ATS. Compose proposals and all documents for selection procedures. Assist upper management in evaluating clients and setting procedures to choose ideal clients.

Selected Contributions:

Developed new marketing initiatives for recruitment including expanding the department database to determine the best candidate for a position using various networking sites (i.e., LinkedIn, LinkedIn Recruiter, Monster, OneSource).

Recognized for “outstanding efforts in providing quality service” due to maintaining strong interpersonal and client relationships.

Boosted motivation and feeling of success among new employees during new hire orientations.

Asantehene Land Secretariat – Kumasi, Ghana

HR Coordinator & Administrator, 11/2012 to 11/2015

Directed all human resources activities including recruitment, selection, staffing, conducting new hire orientations, onboarding, succession planning, and creating promotion paths for all employees. Oversaw and advised on various contracts, policies, and laws including labor, employment, etc. Resolved all employee issues and answered all employee benefit queries in a timely manner. Collaborated with clients to better understand their property needs and preferences.

Selected Contributions:

Created and supervised a lease documentation project that granted landowners an inexpensive lease and reduced land litigation issues. Recruited and trained 100 employees for this project.

Designed an efficient method to increase accuracy in lease processing.

Increased productivity and reduced reliability by establishing various programs and improving HR practices and communication.

Ahmadiyya Muslim Hospital – Kumasi, Ghana

Finance Officer, 9/2010 to 10/2012

Delivered timely payments to national health insurance company. Led various seminars for hospital team members on updated employee benefit options. Negotiated with upper management and employees on compensation. Evaluated periodic financial reports and presented findings to leadership.

Selected Contributions:

Presented and displayed a code of ethics procedure in the company.

Successfully created a system allowing employees to submit daily payment requests.

Additional experience as Quality Control Officer at Ghana Cocoa Board-COCOBOD, Accra, Ghana, and as Research & Administrative Officer (Volunteer) for Manhyia North Constituency (Office of the Member of Parliament, NPP), Ghana.

Educational Background

CHRP Designation (In Progress, end of 2019)

Postgraduate Degree, Human Resources Management & Services

George Brown College, Toronto, Ontario, 2019

Relevant Coursework: Recruitment & Selection, Training & Development, Employment Law, Compensation, Accounting, Occupational Health & Safety, HR Planning

Bachelor of Arts, Economics & Political Science

University of Ghana, Accra, Ghana

Relevant Coursework: Public Admin, Econometrics, Microeconomics, Macroeconomics, Cost-Benefit Analysis

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