Customer Care Team Leader

RESUME

SANJEEV G

Email: **********@*****.***

Phone: +91-900*******

To join a progressive organization and become a contributing member of the staff, utilizing my skill sets and aspirations to achieve and subsequently surpass corporate and personal goals, exploring new technologies while at the same time broadening my skills and knowledge

Summary of Qualifications

Remarkable supervisory experience in call center

Expertise in providing and receiving coaching and feedback

Good understanding of call center operations

Proficient with MS Office suite and center technology

Ability to review departmental processes and work flows with view of improving efficiency

Ability to oversee, establish and document departmental procedures

Ability to update database with accurate information in a timely manner

Ability to assist in role playing with teammates to gain confidence and experience

Exceptional leadership, management and motivational skill

Working as a Team Leader- OPERATIONS in Intelenet global services Pvt LTD from Jan 2018 to Till Date.

Worked as a Team Leader in Collman Serviecs (Chennai) from Dec 2014 to December 2017.

Worked as a Team Leader in Serco BPO Limited (Bangalore) from September 2013 to November 2014

Worked as a ACT Team Leader (Operations) in Aegis BPO Limited from April 2012 to September 2013

Worked as Customer Care Associate in SPARSH BPO Limited, Chennai from Jun 2009 to Mar 2011

Had passed B.C.A., Tirupattur Arts & Science College, Tirupattur, Thiruvallur University, Vellore in May 2007 with I class (79%)

Date of Birth & Age : 08-01-1985

Gender : Male

Nationality : Indian

Marital Status : Married

Father Name : Mr. P. Govindasamy

Languages Known : English, Tamil & Kannada

I hereby declare that the above said information are true and correct to the best of my knowledge and nothing has been concealed or distorted.

Place: Bangalore

Date: Sanjeev G

OBJECTIVE

Professional Experience

SCHOLASTIC PROFILE

PERSONAL PROFILE

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