Manager Service
Resume:
Jovin John
Manager –Operations- Soft Service
Contact
Phone
************@*****.***
Address
R.R.farm Road,Kodathi Gate
Bangalore-560035
Industrial Skills
Operations
Housekeeping Management
Hospitality Management
Pre-Opening/Projects/Renovations
Waste Management
Landscaping
Events Management
Pest control
Vendor Management
Budgeting
5 s
Security & Parking Operations
Cafeteria Management
Customer /Retail Relation
Cost Control & Optimization
Fit out Managements
Maintenance Activities
New Initiatives
New projects
Bidding process
Interpersonal Skills
Team Work
Team Building
Team Management
Leadership Qualities
Training
Communication
Co-ordination with other functions
Contract Negotiation
Reports Making
Adaptability to change
Personal Information
Date of Birth: 04/10/1987
Nationality: Indian
Language known
English
Hindi
Malayalam
Tamil
Kannada
Reference
Available on Request
Objective
To use my vast experience to improve and maintain Organization standards, as well as customer relations in any organization I work for.
Summary of skills
Soft Service Manager with Ten Plus years of experience in Properties, Facilities, Retail and Hotels, possessing expertise in the following areas:
Ability to work efficiently without supervision
Excellent leadership as well as team playing skills
Detail oriented individual with a passion for cleanliness and organization
Can easily multitask in a fast –paced environment
Complete knowledge of cleaning equipment used in housekeeping
Handling the operations of Housekeeping,Landscaping, Waste Management,Pest Control etc
Handling 5 S Operations in the building
Assisting the Security activities in the organization
Handling Training activities in the organization
Conducting the activities for tenants
Customer/Retail engagement
Fit outs/Renovations handling
Professional Experience
Client -VR Bengaluru
Soft Service Manager, 2017 (October-Present)
Handle Housekeeping,Landscape,Owc,waste Mangement,Pest Control departments as major
Assist in Security,Food court,Parking operations
Vendor/Client/Retail Management
Budgeting & Cost Control
New initiatives & 5 S operations
Handling Fit outs/New Projects
Client-CBRE - RMZ Eco World, Bangalore
AM- Soft Service, 2015(March)-2017(October)
Handled Housekeeping,Landscape,Waste Management,Pest Control in the organization
Assisting the Security activities in the organization
Handling Training activities in the organization
Conducting the activities/Events for tenants and staff
Responsible for preparing reports, Handling operations, Client issues and complaints
Handles 5 S operations in the Building
Cost control in the department
Vendor Management
Handling the Pantry Service
The Trident, Hyderabad
Housekeeping Supervisor, 2014(January)-2015(March)
Responsible for training and supervising the entire Housekeeping staff
In- charge of grooming of staff,Lost & Found articles in the hotel
Handling customer complaints pertaining to Housekeeping and suitably resolving any related issues
The Oberoi, Bangalore
Housekeeping Supervisor, 2012(August)-2014(January)
Taking in -charge of flower and decorations,pest control in the hotel
Handling customer complaints in floor & Public Area
Responsible for training and supervising the entire Housekeeping staff
Successfully handled the entire hotel renovation work during 2012-2014
The Oberoi, Bangalore
Housekeeping Assistant, 2008(August)-2012(July)
Managed daily cleaning of guest rooms & Public Area in accordance with cleaning standards
Taken in-charge of training of new team members in the department
Taken in-charge of maintaining equipment in the department
Ramada Caravela Beach Resort, Goa
Industrial Training, 2007(October)-2008(March)
Worked sixteen weeks in Housekeeping
Worked four weeks in Health club
Worked for two weeks in Food and Beverage service
Achievements and Awards
Successfully completed the Supervisory Development Programme Conducted by OCLD
Successfully completed the Certified Departmental Trainer programme conducted by OCLD and won the badge
Got first rank in the Bachelor degree examinations conducted by University of Kerala,2005-2008
Education and certification
Kerala University (Naipunnya School of Management, Cherthala) 2005-2008
B.sc Hotel Management and Catering Science
Result:-First class with Distinction
Board of Higher Secondary Examination, Kerala 2003-2005
Result:-Distinction
Secondary School Leaving Certificate Examination, Kerala 2002-2003
Result:-First Class
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