REBECCA TOWLER
Mesquite, TX 75149
Phone: 972-***-****
E-mail: *************@*****.***
PERSONAL INFORMATION:
United States Citizen
No Veterans Preference
20+ years of Office Experience
SUMMARY: Seeking a challenging career with a progressive organization that provides an opportunity to maximize my professional skills & allow continued personal and professional growth.
COMPETENCIES:
Excellent written and verbal communication skills
Highly organized and efficient
Ability to work independently or as part of a team
Flexible
Knowledge of employment law
Proficient with federal and state law guidelines and regulations
Microsoft Office (MS Word, Excel, PowerPoint, Internet, Outlook)
EMPLOYMENT:
CENTRAL RESEARCH, INC. MAY 2016 – CURRENT
GENERAL CLERK DALLAS, TX
SUPERVISOR: XXXXX (214-***-****
Applied knowledge of various immigration form types and requirements for updating various USCIS database and systems;
Collaborate with team members to guarantee all file requests are answered timely;
Develop, implement, perform periodic and observational reviews to monitor file location;
Coordinate, review and execute database searches to obtain relevant information used to evaluate, update file;
Deliver excellent and efficient clerical and administrative support to Data Entry team;
Interfile documentation into file and update systems;
Generate manifest for file shipments and deliver files to identified destination;
Reviews file for final action steps and secures loose documents;
Update systems from barcode scanning or keying;
Convert existing paperwork into digitized forms by ensuring that the integrity of data remains intact;
Handle file creation by following strict codes of confidentiality;
Conduct system searches on files by utilizing various USCIS systems;
Record and verify of visas, I-129, 907, 765, 539, G-28, and 751 petitions;
Scanning and adjusting photos;
Using additional systems such as RAILS and CIS2;
Remove and record fees from petitions; as well as verify that all fees comply with the necessary needs of each form;
Identify and assemble files for repair and proper filing;
USCIS office automated systems also to include Microsoft Outlook, Word, Excel, and PowerPoint.
TEMPORARY AGENCY WORK MARCH 2009 – DECEMBER 2014
GENERAL CLERK DALLAS, TX
SUPERVISOR: XXXXX (214-***-****
Assisted in preparing interoffice memos and drafting emails;
Reconciled department budget and generate reports;
Greeted visitors in a prompt and friendly fashion;
Scheduled conference room appointments and assist with meeting room setup;
Maintained the office filing system and retrieve material from files as requested;
Processed appropriate paperwork to pay vendor invoices;
Performed general office duties, including faxing, copying, scanning and filing.
J.P. MORGAN CHASE MAY 2005 – JUNE 2008
DOCUMENT MANAGEMENT SERVICES IRVING, TX
SUPERVISOR: XXXXX (214-***-****
Developed professional working relationships with internal and external stakeholders;
Planned and organized work in order to achieve daily productivity goals;
Recognized and maintained a high standard of security issues and confidential information capture through databases on applications/petitions to protect PII (Personal Identifiable Information);
Utilized practical experience and understanding of J.P. Morgan Chase operations, policy and the roles and responsibilities timely of document production;
Duties or projects as assigned by the Sr. Manager;
USCIS office automated systems also to include Microsoft Outlook, Word, Excel, and PowerPoint.
TEMPORARY AGENCY WORK OCTOBER 2002 - MAY 2004
GENERAL CLERK DALLAS, TX
SUPERVISOR: XXXXX (214-***-****
Researched, collected, and analyzed data to complete a variety of projects, reports and inquires;
Served as a liaison between staff, management and other departments to facilitate functions and flow of information;
Assisted in preparing interoffice memos and drafting emails;
provide lead support to other support staff in distributing work assignments, training new employees, and assisting with daily assignments;
Maintained confidential files, processes mail and answers telephone calls and inquires;
Retained the office filing system and retrieve material from files as requested;
Scheduled appointments, makes travel arrangements, and organizes and manages calendars and activities;
Followed production procedures and completing internal documentation & tracking;
Performed other duties as assigned.
DALLAS COUNTY SHERIFF’S DEPARTMENT FEBRUARY 1989 – JULY 1999
GENERAL CLERK DALLAS, TX
SUPERVISOR: XXXXX (214-***-****
Answered and routed incoming telephone calls, takes messages and answers routine inquiries.
Greeted, directed and assisted visitors;
Verified, corrected and entered data into computer systems and extracts data and/or files;
Performed general office duties which may include typing, maintaining filing system, logs, and records copying, collating and assembling reports and packets and ordering office supplies as requested;
Worked within a well-defined framework of policies and procedures, under immediate supervision;
Performed other duties as assigned.
EDUCATION:
Lincoln Magnet High School-Dallas, Texas Graduated 1984