Sales Manager
Resume:
DIANE M RINALDI
Lakewood Oh 44107
Phone: 216-***-****
Email: *************@*****.***
PROFESSIONAL EXPERIENCE
Saving all Critters, Inc
Owner February 2014 to Present
Pet care service providing pet sitting, pet transportation, dog walking, administering meds, quick let outs to overnight care.
AT&T, Cleveland, Ohio
DEG Manager Cleveland/Akron July 2001 to December 2013
Manage team of 25 Customer Service Specialists 24x7 that monitor, maintain, repair and build Digital Electronic Equipment
Responsible for high alert safety measures including severe hazardous conditions of deployment of highly skilled Technicians for local and expanded outside regional areas
Manage scheduling and resource allocation by implementing consistent work flow and ongoing projects
Implement more cost effective expense and budget involving managing team and time in the field.
Manage attendance and productivity providing feedback through performance monitoring and evaluations
Coordinate team efforts to drive results and achieve expected goals
Oversee Technician work by having knowledge of network equipment, policies and procedures
Coordinate provisioning activities with internal engineers and external contractors
Responsible for payroll for team of Technicians
Responsible for ordering all tools, materials and office supplies, including office procurement
Responsible for all expenses including tools, materials, supplies and outside contracted specialty Engineers and Technicians
Ameritech, Cleveland, Ohio
Maintenance Administrator, Area Manager Assistant November 1999 to July 2001
Responsible for multiple regional reports, systems set up, ordering office supplies, including office procurement
Created and updated organization flow charts for Ohio Region
Created and updated daily job assignments for Foreman
Responsible for maintenance administrators payroll including management payroll
Responsible for creating and updating weekly force and load reports for network organization
Ameritech, Cleveland, Ohio
Service Representative July 1997 to November 1999
Residential customer service and sales focus for Ohio and Michigan regions
Appointed position of Lead Team Assistant Manager to head daily morning team meetings
Exceeded 100% of sales quotas on a regular basis driving targeted sales results offering regular and consistent position opportunities to a select elite group (help desk) in assisting Sales Representatives and Technicians
Ameritech, Independence, Ohio
Account Executive, Cleveland Sales May 1994 to July 1997
Member of select group assembled to provide enhanced service to business and Industrial advertisers
Created ad campaigns specifically designed to enhance the advertisers directory exposure both horizontally and vertically using information gathered through advanced fact finding with corporate decision makers
Assess market conditions and competitive market information on a consistent basis in order to stay on target to meet annual marketing plan
Ameritech, Cleveland, Ohio
Service Representative April 1983 to May 1994
Servicing residential customers in sales and collections
Received awards in sales for Quantum Leap in most improved in exceeding sales and additional product lines
Commended in team building and interpersonal skills
Assisted long distance carriers in service and billing processes
Organized the type of circuits for customers based on their needs
Experienced in orders and billing for services FGA, FGB, FGC,FGD & Special Access
Billing systems experience with EXACT, CABS, BIS & TIRKS
Appointed various temporary managerial responsibilities as Assistant Manager for team of service reps
Appointed to staff position chairing meetings, presentations, writing transmittals for supporting area service representatives and managers
American Bell, Parma, Ohio
Customer Clerk August 1981 to April 1983
In person residential service and sales of telephones
Implementation of new carrier programs
Education of technical services and cost effective programs
EDUCATION:
Cuyahoga Community College, Cleveland, OH USA
Program Business, completed 64 hours
Certification Basic electricity and digital technology course, completed
60 classroom hours
Issuing Organization 1998-Northwestern College
Travel Agent Training, completed 81 classroom hours
Issuing Organization 1994-Premier School of Travel
Italian Language, 1yr basic reading, writing and conversation
Issuing Organization 1990-Cuyahoga Community College
Italian Language, 1 unit, 16 classroom hours
Issuing Organization 2001- Berlitz Language School
VOLUNTEER WORK TO LOCAL ORGANIZATIONS:
Volunteer for Cleveland Metro Parks Zoo
Volunteer associate for Sisters of Notre Dame
Volunteer for Chagrin Falls Fraternal Order of Eagles
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