Sales Assistant

*** ******* *****, ******, ** ***** 704-***-**** ************@*********.***

Susan Ashley Finger

Objective

Obtain a challenging leadership position applying creative and critical problem solving and lean management skills to achieve optimum utilization of its resources and maximum profits.

Experience

April 2017 – Present

Acosta Sales & Mktg

Charlotte, NC

BMA Supervisor

Lead Acosta Business Manager Assistants for defined geography – Nestle East Team.

Understand Client Trade Promotion System management to include event entry and event maintenance.

Follow client forecasting requirements and expectations-inclusive of event entry and adjustments.

New associate onboarding and training (Nestle BM/CM/BMA/ABM) – in Nestle’s system (Super User).

Assist in rolling out a Financial Planning Communication Tool, involving building/navigation/manipulation of the tool as first point of touch before TPM system entry.

Through using critical thinking skills, analyze payments made by client/customer and identifying any discrepancies.

Develop collaborative relationship with Client Finance and Sales Teams.

Enforce Client & Acosta policies and procedures.

Consistently demonstrate the highest level of proficiency in all Sales Assistant functions and company policy and procedures.

Serve as a resource to all Business Managers and Sales Assistant personnel in addressing Sales Support questions and resolving promotion/order/deduction issues.

Monitor monthly aged claims and partner with BM/BMA and Nestle Sales Finance Analyst to discuss outstanding deductions and plans to resolve and bring to resolution.

Nominated for Acosta Chairman’s Award 5 times.

Bronze Acosta Chairman’s Award winner in 2018 for Nestle BPS/Sales Assistant Team. Deduction balance reduction from 33 million in June 2017 down to 10.3 million in 6 months as of 1/1/18 and additionally brought total deductions down to 4.8 million, record low by 6/28/18. The average age of the claims today is 25 days old.

Sept 2003 – April 2017

Acosta Sales & Mktg

Charlotte, NC

Business Manager Assistant

Lead Acosta Business Manager Assistants for defined geography – Multiple Clients and Customers.

Understand Client Trade Promotion System management to include event entry and event maintenance.

Client Forecasting requirements and expectations-inclusive of event entry and adjustments.

Customer contract generation and adjustments.

Develop collaborative relationship with Client Finance and Sales Teams.

Enforce Client & Acosta policies and procedures.

Consistently demonstrate the highest level of proficiency in all Sales Assistant functions and company policy and procedures.

Serve as a resource to all Business Managers and Sales Assistant personnel in the branch and the hubs in addressing Sales Support questions and resolving promotion/order/deduction issues.

June 2001 – Sept 2003

Acosta Sales & Mktg

Charlotte, NC

Sales Support, Account Coordinator

Review and validate Claims with knowledge, experience and research. Also, communicating with internal and external parties, as needed.

Process valid Claims in accordance with deduction management guidelines (i.e. select proper step code or issue check request).

Handle invalid Claims, in accordance with deduction management guidelines, through resolution. Create and send repay letter, invalid check request letter, and uncollectible letter. Follow up with internal and external parties.

Record status of Claim and funds available in Acosta claim management system.

Responsible for the Claims functions for all assigned lines.

References

References are available on request

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