Store Manager
Resume:
Ivan Seas
Miami, FL *****
*************@***********.***
Profit-motivated and growth oriented with successful experience in retail management encompassing all facets of operations, product development, merchandising, human resources, productivity, policy and procedures and customer service.
Adept at identifying, evaluating and implementing innovative strategies to enhance bottom-line profitability.
Team player with leadership qualities, able to work well under pressure in high pressure environment. Proven ability to interface with peers, administrators, staff and clients from all levels and backgrounds. My exceptional and knowledgeable management qualities and career has been accomplished and built upon experience on the field with extraordinary companies. I have detailed those companies on this resume, which exemplify and define my work ability and talent since 1995 to the present.
Authorized to work in the US for any employer
Work Experience
Branch Relationship Manager
BANK OF AMERICA - Miami, FL
April 2014 to June 2019
Build and obtain trust, confidence and a long-term relationship with clients by understanding their life priorities and maintaining an honest, constant, very professional and personalized communication and relation.
• Always being very proactive in customizing solutions for my clients to achieve their short and long term life financial and banking needs and goals.
• Help train and develop many of my co-workers.
• Actively maintaining a very high proficiency in achieving quarterly goals in sales, customer service and in all productivities across-the-board; Personally, and for the branch as a group.
• Efficiently and constantly achieving 100% customer satisfaction from all my clients' reviews.
• Maintain excellent and professional communication and relation with all my co-workers, managers and supervisors from every department.
• Constantly reviewing, reading and studying all the new and old company's training modules to be very well prepared and knowledgeable.
• Attend to every customer needs, issues and complaints, for as small or as complicated as it would be and follow it up until its final resolution.
• Open Small Business Accounts and proactively sell specialized Small Business Products.
• Help clients identify and open Checking, Savings, CDs, IRAs, Credit Cards accounts, etc.
• Provide clients with the information and knowledge to help them open Auto and Personal Loans.
• Identify clients' life financial priorities to best allocate their money for investments and forward it to our specialist partner at Merrill Edge Investing.
• Proactively acting as a sales leader. Assist my co-workers to resolve tough customers' issues.
• Actively recognizing non-bank account holders and successfully transforming them into very happy bank account holder customers.
• Coach, show and guide customers how to use; Online Banking, Mobile and Text Banking and ATM for a more convenient, faster and easier way of banking.
• Work together with our mortgage specialist to help my clients with their Home Loans.
• Follow up after each client's visit with an email or phone call, make relationship calls, set appointments.
Store Sales Manager
MICHAEL KORS - Miami, FL
January 2011 to March 2014
• Proactively plan, provide and break down annual store sale goals to each employee.
• Manage a sales floor of 15 sales associates and 6 cashiers, maintaining and maximizing an exceptional fluency of sales and customer service while frequently providing cash and change for all registers.
• Successfully coach and trained all associates how to go above and beyond for each customer to obtain their confidence and trust.
• Directly responsible alongside with my sales staff on repeatedly breaking monthly records of sales volume and productivity across the board making a year record of $30 Million for the store.
• Daily revised the entire product stock in the sales floor, stockroom, understock, damage bins, outgoing and incoming to have the exact knowledge of product inventory to maximize sales.
• Trained my staff to acquire the ability of multitasking, and successfully have multiple add on items for each sale by been always hands on playing an acting role on the sales floor engaging with customers and setting myself as an example.
• Always observing, coaching and helping my staff in closing their sales and in solving all issues.
• Ensuring expertise in all jewelry and watches.
• Operated an effective scheduling to ensure excellent coverage and have exceptional sales and customer service.
• Daily, weekly, monthly and annually reviewed the process of each sales associate and provide productive feedback, coaching, and constructive criticism.
• Ensure all sales associates execute and surpass exceptional customer service and after sale experience to each of their clients.
• Execute all the manager's operation procedures for the opening and closing of the store.
• Implemented the best technique for sales associate to send handwritten Thank You Notes for every customer they sold to.
• Utilized and manage an exceptional business strategy to retain all the high-volume clients.
• Made sure every associate constantly capture and reviewed all customer's significant data after each sale and inputting it into their clientele book to build a personalized relationship and develop consistent potential opportunities for future sales.
• Frequently trained sales associates many different sales techniques. As a group and individually. How to welcome, break the ice and approach, read body language, build trust and confidence, listen to the customers' needs, educate the customer with product and brand knowledge, build the sale, build the needs, add more items, reinforce the sale, close the sale, accompany to the register, walk client to the door, ask to come back, etc.
• Plan and execute planogram for merchandising and floor move.
• Incorporated a very methodical way to organized the understock and stockroom for an easier and faster access to the product for the sales associate. And to successfully have a much better inventory control.
• Impart my sales associates how to persuasively convert a non-interest customer into a multiple items purchaser by building a relationship, identifying their needs and educating about product.
• Maintained myself constantly studying, researching and learning all about the brand, the materials and ins and outs of each handbag, small leather goods, and products of Michael Kors.
• Upheld continuously clear communication with my store manager and all other managers.
• Coordinate weekly staff meetings to acquire feedback and implement new sale strategies to achieve excellent performance and accomplish all sales and productivity goals.
• Constantly educating staff on Michael Kors brand and product knowledge. Communicating all aspects of current and upcoming collections, product materials, components and season strategies.
• Daily Assess every employee with store and individual goal projections, productivity and LY numbers, plans, projects, allocation and duties of the day.
• Created weekly sales meetings for all sales, stock and cashier associates to train on exceptional sales techniques. Educating customer service begins from before customers entering the store. Southeastern Florida Regional Manager
SEE EYEWEAR - Miami Beach, FL
November 2007 to January 2011
• Proudly responsible for the success of my store and staff in breaking records companywide on sales volume and productivity for two years in a row.
• Planned and execute effective and successful Trunk Shows for every new upcoming season.
• Constantly planning, hosting and participating in many different events. i.e.; silent auctions at Versace mansion, partnering with artists and showcasing at Art Basel, teaming up with Ocean Drive magazine for charity fund raising, etc.
• Successfully managed the Southeastern Florida Region stores in all operations, productivity, merchandising, customer service, account balances, P&L, budget planning, order tracking, sales goal planning, lab work orders, inventory, maintenance, scheduling, payroll, loss prevention, human resources, etc.
• Fully recruit, hire and trained new managers and sales associates.
• Constantly rearranging the sales floor to keep a fresh look and attract the eye of recurrent buyers.
• Followed up after each project delegated to my managers and staff.
• Constantly and successfully administrating store expenses and store operating budget. Ensuring account payables were timely invoiced and paid.
• Keeping the stores' payroll always under budget, but with very strong coverage.
• Established many Public Relations with local and international communities and companies to bring more business into the store and spread out the name brand of SEE Eyewear.
• Personally, arranged for my store to be in TV commercials, TV interviews and magazines.
• Maintained windows displays, shelves on sales floor and understock with the up to date of the latest in fashion to maximize sales and appeal to the frequent buyer.
• Took care of all customer issues at the upmost professional, efficient and timely manner.
• Kept staff highly motivated with different challenges and prizes.
• Had direct communication with the corporate lab and officers to assure 100% customer dispense satisfaction for all orders.
• Ensured impeccable and excellent cleanness of all front and back of store; windows, visuals, shelves, sales floor and stockroom.
• Created all windows and sales floor visual displays for my stores and thereafter, companywide with the praise of corporate executives and owners.
• Developed many entry level associates into leadership positions.
• Protected and increased stores assets and profits by reaching out and collecting from customers with account balances and managing loss prevention and shrinkage.
• Implemented a very accurate method of inventory control that directly and immediately helped store, to then become at 0% shrinkage for the annual inventory
• Constantly been picked as a pilot store.
• Attended weekly corporate conference calls.
• Created weekly and monthly meetings with entire staff.
• Gave monthly and yearly evaluations to managers and employees.
• Continuously making sure my staff were educating the customers on the different options of quality for single vision, bifocal and progressive lenses. Also for explaining the advantages of the extra add on, like high index, AR, transition, tint, polarization of sunglass lenses, etc. And for frames that best fit depending on the customers' prescription.
• Personally, made sure all measurements on customers' eyeglasses and lenses were precise and on point. Specially for progressive and bifocal lenses.
• Always reassuring customers' prescriptions were 100% accurately input into system.
• Maintained constant communication with insurance companies for patient's approvals and insurance issues.
• Worked directly with the in-house Dr. for an easy, accurate, and faster transition of patients becoming customers and customers becoming patients.
• Always kept direct communication with corporate and president to help with ideas and innovations to increase sales and productivity for all other stores. Assistant Manager
COACH INC - Miami, FL
November 2004 to November 2007
• Worked vigorously together with associates, co-managers and supervisors to take the store from 1 million to a 3 million dollar increase in one fiscal year.
• Cut down on inventory deficiency from - 20% to zero from one fiscal year to the other.
• Consistently training and motivating the staff to achieve personal and store's goals.
• Responsible for daily store operations, profitability, recruitment, training, administration, implementing policy and procedures, sales, merchandising, inventory and clientele.
• Responsible for a successful and detailed implementation of Safety Awareness.
• Demonstrated effective Service Leader skills.
• Consistently helping, guiding and coaching associates in how to multitask and increase units per sale for each customer's transaction.
• Executed year performance reviews for each associate and overseeing the termination of employees and the recruiting, hiring and training of new associates.
• Constantly bringing fresh and innovative ideas to the manager's meetings with a very productive and efficiently outcome.
• Committed to follow-through on all assigned tasks.
• Consistent to always improve and efficiently organize back of the house, stockroom, and under stock to maximize capacity, and better inventory control. As well as, for faster and easier reach to the staff for better customer service and overall sales volume for the store.
• Efficiently taking initiative in setting up group and individual interviews for potential new associates.
• Constantly educating myself and the staff on brand, upcoming collections, jewelry inventory, policy and procedures.
• Maintained personal and each sales associate productivity areas above exceeded expectations.
(UPT, SPH, Conversion, Volume, Etc.)
• Worked very well under pressure and had constant, clear and open communication with co- managers and supervisors.
General Store Manager
JUST FOR SPORTS - Hollywood, FL
March 2001 to September 2004
• In charge of opening a new location, from leasing contract to opening day.
• Managed all type of paperwork, inventory, loss prevention, operations, customer service, visual merchandising, etc.
• Recognize the best sport merchandise to order from all the sport brands.
• Trained inexperienced staff in selling, closing sales, customer service, multitasking, loss prevention and operational skills.
• Keep constant communication with high end sport brands (Nike, Adidas, Puma, etc.) to maintain stock to the newest in the market.
• Daily and constantly creating strategies to achieve and surpass the hourly, daily, weekly, monthly, and annually goals set by company for the store.
• Created plan to receive and complete high volume shipments accurately and time efficient.
• Maintained excellent visual merchandising in windows, as well as, in store and shelves.
• Created a new method of selling over the phone to obtain a better and higher conversion percentage.
• Achieved excellent customer service by all my employees by maintaining a very well trained and motivated staff.
• Always accurate with the hiring, training, scheduling, payroll, merchandising and ordering of products.
• Created new strategy to maintain perfect Inventory Control.
• Built an extensive list of returning clientele.
• Introduced the ABC's of sales (Approach Build and Close). Store Manager
Gold and Silver Star Jewelry - Miami, FL
November 1995 to March 2001
• Maintained over 2 million fully stocked inventory of gold, diamonds, emeralds, Rolex, Cartier.
• Focus on always achieving the monthly highest percentage increase in sales volume from LY.
• Build a method to create and keep clientele to come back to purchase.
• Implemented new strategies to increase and improve the quality of customer service by introducing the clientele book. And therefore, to keep them up to date with the fashion jewelry
• Increased revenue 100% over LY.
• Recruited, hired and trained all the new members of staff. Managers, jewelers, sales associates.
• Directly involved in the manufacture, purchase, and sales of all fine precious jewelry, Diamonds, Sapphires, Emeralds, and all other precious stones, as well as pearls.
• Implemented innovative ideas for the new upcoming lines of the jewelry.
• Always stimulating managers and staff to achieve all our company's goal projected areas of productivity and sales (UPT, SPH, ADS, CONVERTION, Etc.).
• Consistently maintaining store sales at very high profit levels.
• Maintained a low payroll budget with perfect coverage overall.
• Introduced and trained the ABC's of sales to all members of staff. Education
Finance and Business Administration
Saint Thomas University - Miami, FL
Senior High School - Miami, FL
Skills
Team Building, Sales, Retail Management, Merchandising, Scheduling
Contact this candidate