Customer Service Sales

NAZOORA SHEIKH

*******.******@*****.***

CURRENT ADDRESS: **** ******* ** *** **** HOUTON TX 77042 832-***-****

OBJECTIVE To obtain a challenging and rewarding position offering long term growth encompassing all aspects of sales and management

EDUCATION Masters in Business Administration Jan 15 - Present Houston Baptist University, Houston, TX Anticipated Graduation: August 2019

Bachelor of Liberal Arts / English May 14 University Of Houston, Houston, TX GPA: 3.5 (Magna Cum Laude)

RECOGNITIONS/

AWARDS - Wells Fargo Awards/Recognition (Top Performer Sales and Service) 2015-2017

- Bank of America Awards/Recognition (Top Performer) 2010-2013

- University of Houston Dean’s List 2013-2014

EXPERIENCE Wells Fargo Bank, TX Jan 15-Present

Retail Banking Department

Branch Business Specialist and Supervisor - Personal/Business Banking:

Supervise day-to-day Retail branch activities, focus on establishing a strong team environment, ensure daily operational activities and needs are being met.

Assist higher management with branch audits.

Handle escalated concerns that arise within the branch.

Analyze staff abilities to assist in their growth potential.

Working with partners, including financial advisors and home lending advisors, to grow investments

Assist Branch Manager with information or inputs for various reports.

Manage and ensure compliance with all state and regulatory agencies to ensure compliance. monitoring the financial performance and operations of banks in order to ensure that they are operating safely and soundly and following rules and regulations.

Maintain high degree of confidentiality, security and internal control procedures.

Confer with Branch Management to offer methods and procedures to improve the overall operations of the Bank.

Provide Tellers and other branch staff with coaching and guidance on upcoming products and special programs.

Sell products and services to clients and prospects through proactive and reactive client contact.

Improve revenues and expenses and grow the business, while exceeding customer expectations

Analyze existing customer financial needs and recommend bank services/products to help them achieve financial success.

Schedule periodic meetings and check-points with clients to provide value-added services.

Develop and maintain relationships with Wells Fargo partners to maximize sales opportunities.

Manage customer bank accounts; open, close and oversee transactions.

Resolve issues with banking services and accounts.

Reach out to potential customers to generate new business.

Help customers with large expenses i.e saving for college, buying a home and planning for retirement.

Adhere to internal controls, operational procedures and risk management policies.

Understand and consistently adhere to all operational controls to ensure the safety and security of client and bank assets.

Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines.

Execute integrated sales, relationship, and credit strategies that are aligned with the branch’s business plan.

Bank of America, Houston, TX Jul 09- Dec 14

Retail Banking Department

Sr. Sales and Service Specialist / Team Lead:

Coach and mentor staff.

Monitor staff performance to ensure that goals are met

Responsible for cash/checking deposits, processing payments and establishing direct deposit accounts.

Maintain proper cash limits, cash checks, accept deposits, issue cashier’s check, money orders, cash advances and funds transfer.

Maintain 100% balance accuracy

SAKS INCORPORATED, Houston, TX Jun 06- Jun 08

Customer Service

Sales Supervisor

Maintain the department to high standards of presentations and accurate pricing.

Train staff to increase department sales.

Provide outstanding customer service to ensure a positive customer purchasing experience.

Arif Lawji, Attorney at Law, P.C, Stafford, TX Dec 05- Sep 07

Legal Department

Legal Assistant

Help lawyers prepare for closings, hearings, trials and corporate meetings.

Assist attorneys during conference meetings and Real Estate closings.

Identify appropriate laws, judicial decisions, legal articles and other materials that are relevant to assigned cases.

North American Title Company, P.C, Stafford, TX Dec 05- Sep 07

Escrow Department

Escrow Assistant

Fund files right after closing, balance and disburse checks to appropriate parties.

Prepare files post funding to ensure accurate issuance of Mortgagee and Owners Title policies.

Process files to ensure clean title for the new buyer.

Order required documents to include title commitments, payoffs, insurance and surveys for the closing submissions.

Programs/Software: MS Word, MS Excel, MS Outlook, MS PowerPoint.

STRENGTHS

Excellent problem solving and analytical skills

Well Organized and proficient with details

Goal-oriented, detail-oriented, strong initiative, and ability to delegate.

Composure and professionalism with strong interpersonal skills.

Strong decision maker and exceptional leadership experience with team

Coaching and mentoring employees to improved results in operations

Experience in collaboration amongst multiple lines of business and obtain partnerships

Deal strategy and product knowledge & Strong technical knowledge

Self-Management & thinker and Natural Influencer

REFERENCES

Available upon request.

Contact this candidate