Information Technology Customer Service

James Ashley Stewart

***** ******** **. ** ****, TX 79934

Cell: 270-***-****

*****.*.****@*****.***

Objective: Position in computer repair, maintain a server or domain, and the service and repair of communication equipment or other electronic equipment

Professional Summary

Motivated and professional IT and communications manager with proven ability to mentor team members in a fast-paced environment. Possess the skills for effective maintenance of systems hardware, software, and related infrastructure. Subject matter expert in system administration, security, information assurance, and customer service. Recognized consistently for leading communications teams and departments.

Qualifications

Certified ETA Fiber Optics

CompTIA Security+

Critical Thinking

Secret Clearance

Dependable

CompTIA Network+

Management

Problem Solving

Adaptability

Work Experience

Information Technology Specialist Aug 2018 - Present

United States Army Sergeant Major Academy and NCO Leadership Center of Excellence

Fort Bliss, TX

Managed and administered a Network Organizational Unit with over 1500 IT systems and over 1100 users to include Virtual Private Network access.

Created, assigned, and tracked user Atlas trouble ticket system and Remedy for repairs and issues totaling over 100 daily

Managed, mentored, and guided interns from El Paso Community College on Helpdesk Management and Computer procedures

Communications Section Chief Feb 2016 – Aug 2018

Schofield Barracks, HI

Supervised, trained and mentored 22 personnel

Maintained over 300 Information Systems and 400 user accounts

Designed and implemented Information Assurance policies and procedures

Communications Section Chief Jul 2011 – Jan 2016

Fort Bliss, TX

Supervised, planned, and integrated the installation, employment and maintenance of signal support systems

Established information technology and signal communications system maintenance programs and policies

Directed unit signal training and provided technical advice and assistance to directors while operating in hazardous conditions

Command Group NCOIC Sep 2007 – Jun 2011

Aberdeen Proving Grounds, MD

Coordinated, planned, and executed personal security for Commanding Generals for a highly specialized deployable Chemical, Biological, Radiological, Nuclear and High-Yield Explosives (CBRNE) military Command

Developed unique operations and communications with Joint Task Forces and Federal Agencies to engage in CBRNE/WMD Consequence and Crisis Management

Responsible for scheduling, coordination, and employing of first responder vehicles and operation centers for global response cells with government agencies to analyze and investigate emergency situations

Drill Sergeant Aug 2005 – Aug 2007

Fort Knox, KY

Responsible for the supervision, training, military discipline, safety, morale and welfare over 800 Initial Entry Soldiers

Prepared future Soldiers and Leaders on operations, skills, physical and mental fitness, rifle marksmanship, and military regulations.

Vehicle Maintenance Control Officer Aug 2004 – Jul 2005

Fort Knox, KY

Responsible for the care, maintenance, and ordering of parts for a Military Police Company.

Scheduled, prepared, and tracked the installation and acquisition of emergency systems for First responder vehicles

Installed, maintained, and upgraded information technology systems for the tracking and issuance of citation

Collaboration of acquisitions to maintain a robust closed-circuit television network along with monitoring systems in a corrections facility

System Administrator Oct 2000 – Jul 2004

Buediguen, Germany

Managed and administered a network domain with over 250 IT systems and over 340 users to include Domain controllers, Exchange Servers, Active Directory, and Domain Name Services.

Collaborated with units throughout Germany for information technology replication and accessibility to establish a vast network to allow commanders to organize a common operating picture for military maneuvers

Retransmission Team Chief Apr 1998 – Sep 2000

Fort Benning GA

Calculated, established, and implemented relay transmission stations to extend communications and reach back capabilities over rugged terrain and long distance

Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements

Spearheaded efforts to install new Blue Force Tracker (BFT) systems to collaborate a common operating picture throughout the battlefield to locate, plot, and establish forces and obstacles

Signal Support System Specialist Mar 1995 – Mar 1998

Fort Riley, KS

Proficient in supporting Microsoft Oulook, PC imaging, troubleshooting and basic installations

Installed communications systems in over 22 vehicles and maintained equipment in 35 vehicles, achieving a 100% of equipment readiness

Enforced physical security, controlled cryptographic items and information assurance policies and ensured the company was in compliance with standard operating procedures

Education and Training

Columbia Southern University, Bachelors in Information Technology

Orange County Beach, AL

Set to Graduate 2020

Certified Ethical Hacker

Fort Bliss, TX

Senior Leader Course

Fort Gordon, GA

2010

Antiterrorism Evasive Driving Course

Fort Leonard Wood, MO

2008

Advanced Leader Course

Fort Gordon, GA

2006

Drill Sergeant School

Fort Benning, GA

2005

Basic Leader Course

Fort Benning, GA

1999

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