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Manager Engineer

Lagos, Lagos, Nigeria
August 14, 2019

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PROFESSIONAL A dedicated and exceptional IT PROFILE professional with a Master’s degree in International Management from one of the top leading University in the UK. David has over 12 years’ proven work experience in IT Service Management, Business Operations Management, Project Management and Tools Support and Processes. David is a Transformational Leader with a logical approach to challenges who can develop and motivate others to achieve organizational targets within a highly pressurized work environment. David has International work experience and has been part of several projects ranging from simple to complex projects worth over $20 million dollars. I am confident that I would be a valuable asset to any organization. WORK Senior Manager EXPERIENCE

M & D Enterprise

January 2018 till Date

KEY RESPONSIBITIES: Run Conduct focus analysis groups and and carrying facilitate out workshops research and data collection

Prepare business proposals and presentations

Identify issues and form hypotheses and solutions

Present findings and implement recommendations to clients

Manage projects and programmes

Local DBA FSO Tools and Processes

LM Ericsson South Africa

(RSSA FSO Managed Services, Vodacom South Africa Project) April 2016 to Oct 2017

LM Ericsson is a leading global information and communications technology (ICT) solutions provider. I was transferred to South Africa to support the Vodacom South Africa Project worth over $5 million dollars as a Local Database Administrator FSO Tools and Processes which includes monitoring applications, managing and implementing processes ACHIEVEMENTS:

Led the implementation of Dispatch/Smarter Dispatch Team in Ericsson India worth half a million dollars between February 2017 - April 2017 thereby improving the dispatch process such as alarm coloration, dispatch delays, ticket reduction and eradication of duplicate work orders.

Successfully implemented processes for Ericsson Managed Services as well as rendered Tools support (Vodacom South Africa Project) from January 2016 to October 2017, thereby enhancing and standardizing effective ways of working and processes.

Successfully implemented Business Continuity Management plan and process for Ericsson Managed Services (Vodacom South Africa Project) from January 2016 to October 2017, thereby identifying risks, threats and vulnerabilities that could impact an entity's continued operations and provides a framework for building organizational resilience and the capability for an effective response. Location: CONTACT Lagos, Nigeria

Tell: +234**********




C h u k w u b u o g w u D a v i d

M o m a h

DOB: 26 April 1976

Citizenship: Nigerian

Gender: Male

Transport: Own

Driver’s License: Yes

Languages: English

Availability: Immediately


Systems Support Engineer

Field Maintenance Dispatch Team Lead

INALA SAM2 Local Database Administrator

Call Centre Agent, Training and Development

Hardware/Software Engineer, Customer Relations.

Business Continuity Manager, Project Management, NOC Manager BD CREATIVE


Ms Excel

Ms Power Point




Citrix, SQL, Windows, and

Linux applications

Telecoms Work Force

Management Tools

Telecoms Monitoring Tools


Managing/Supporting RSSA FSO MSDP applications

Implementation and Testing of new RSSA FSO MS Tools

Managing and implementation of RSSA FSO MS IS/IT processes

Managing and implementation of RSSA FSO MS Inventory Management processes

Systems Support Engineer

LM Ericsson Nigeria

(RSSA FSO Managed Services, Airtel Nigeria Project) Jan 2014 to Mar 2016

I worked on the Airtel Nigeria Project as a Systems Support Engineer worth over

$20 million dollars. This role involves providing project support, managing and resolving issues on various operating systems.


Contributed to the successful implementation of OneFM Project of Ericsson Managed Services for Airtel Nigeria Project for effective management of trouble tickets for operations from March 2014 to March 2015. KEY RESPONSIBITIES

Managing day- to -day issues on UNIX, Citrix, SQL, Windows, and Linux applications

Providing adequate Support to various Project Managers and other stakeholders in achieving project objectives

Ensuring effective integration of new nodes for Management system

Successful integration and upgrade of several servers like: RAD II, ENIQ and OSS-RC severs.

Field Maintenance Dispatch Team Lead

LM Ericsson Nigeria

(RSSA FSO Managed Services, Airtel Nigeria Project) July 2010 to Dec 2013

I worked on the Airtel Nigeria Project worth $20 million dollars as a Field Maintenance Dispatch Team Lead. This supervisory role involves ensuring excellent service delivery and providing performance report to management. ACHIEVEMENTS

Contributed to the successful integration and installation of the ESPA server, thereby establishing automation of performance management reports

Successfully implemented processes for the Field Maintenance Dispatch Team KEY RESPONSIBITIES:

Supervising FMD team in ensuring excellent service delivery and providing performance report to management

Ensuring effective Monitoring and Visibility of all Airtel nodes using Ericsson OSS-RC, INALA EAS, Huawei interface and Motorola OMCR interfaces.

Providing necessary escalation of all external alarms and power related issues via the required escalation procedure

INALA SAM2 Local Database Administrator

LM Ericsson Nigeria

(RSSA FSO Managed Services, Airtel Nigeria Project) August 2009 to June 2010

I worked on the Airtel Nigeria Project worth over $20 million dollars as an INALA SAM2 Local Database Administrator.


Contributed to the successful implementation and integration of several Transformational Projects in Airtel Nigeria such as the INALA SAM2 ESM Project and INALA SAM2 Hybrid Project.

Contributed to several upgrade versions of the INALA SAM2 application EDUCATION

University of Liverpool, Brownlow

Hill, United Kingdom – MSc.

International Management


Delta State University, Abraka,

Nigeria - Bachelor`s degree Physics,



Business Continuity

Management (Internal

Ericsson Training)

Assertiveness and Cultural

Intelligence at Lagos Business

School, Nigeria

Presentation Skills at Mc

Abraham, Lagos, Nigeria

Unix Fundamentals at Ericsson

Academy, Nigeria

Inala SAM2 User Certified

Training in South Africa

Inala SAM2 Administrator

Certified Training in South


SQL Fundamentals Training at

Umfundi Training Solutions,

South Africa

SQL Advanced Training at

Umfundi Training Solutions,

South Africa



NETBOSS Assurance Process


GSM System Survey/GPRS


Project Management



Creating user account & carrying out alarm simulation of external alarms on new nodes on INALA SAM2.

Integrating remote start and stop synchronization on new nodes on INALA SAM2.

Preparing detailed daily and weekly project management reports INALA SAM2 Local Database Administrator

ZAIN Nigeria

Nov 2008 to July 2009

Call Centre Agent

CELTEL Nigeria

Aug 2007 to Oct 2008

Hardware/Software Engineer

LE-BLONDE Enterprises

April 2005 to April 2007


The work I did in South Africa for almost 2years physically was Project Management even though I don't have PMP certification, I was able to do it successfully

While I worked as Local Database Administrator Tools and Processes in South Africa, I did train the field technicians on how to use the applications, understand the processes and support them with the tools admin issues such as creating profiles, monitoring their use of the tools and assisting them in getting their job done.

I also worked as the Business Continuity Manager where I wrote several processes that were approved by the customer's top management board as well as those of my organization too.

I also assisted as the NOC manager for a while in South Africa and till I left assisted the new NOC manager on the job.

I was asked to manage a project in India for 3months to setup a NOC physically, I did Project Management for 2months and successfully completed my mission earlier than expected. My role was to train over 80 people in batches on how to run the NOC both theoretically and hands-on too.


Antonio Emilio Gomez De Mingo

Solution Engineering Manager (Ericsson)


Sifiso Lukhele

Regional Sales Manager (CommScope)


Java Programming training at

Karrox Training &Educational

Centre, Lagos, Nigeria

Strategy implementation

workshop held in Port-Harcourt

Executive stress management

workshop certification held in

Oghara, Nigeria


Analytic Thinking

Strategic Planning

Process Improvement

Business Consulting

Business Management

Stakeholder Engagement

Asset Management

Root Cause Analysis

Production Management

Relationship Building

Risk Management

Risk Assessment

Maintenance Management

Quality Management

Material Management

Cost Control

Budget Management

Technology Management

Data Analysis

Report Writing

Contract Management

Change Management

Performance Management

Implementation Management

Training and Facilitating Skills

Business Strategy

Staff Development

Communication Skills

Project Management

Computer Literate

Customer Service

Staff Management

Time Management


Interpersonal Skills

Leadership skills

Coaching Skills


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