Customer Service Manager

PROFILE STATEMENT

Detail-oriented and highly Articulate Professional Manager, Directing activities within Operations. Employs strong Organizational skills, Leadership and thorough knowledge regarding many aspects of the Operation Process to achieve Organization goals: Cost-savings, Product Quality, Labor efficiency, Timely delivery, Safety and Security.

OBJECTIVE STATEMENT Managing and Directing Operations Processes while ensuring Optimum Utilization of Resources to increase Cost Savings, Quality, Yields, Output and Efficiency of Operations.

CORE COMPETENCIES

Excellent people manager Persuader, influencer, leader, negotiator and delegator.

Team work Effectively communicates to delegate responsibilities using interpersonal skills.

Accuracy and punctuality Precise with details and facts.

NOTABLE ACCOMPLISHMENTS

Achieved a 20% increase in throughput by implementing a combination of cellular and lean manufacturing techniques.

Reduced material and labor costs by over 24% through the creation of a greater focus on productivity through improved training of associates and partnering with suppliers.

Initiated and implemented a project on Effective Stock Management which led to increase in inventory turns by 50%

PROFESSIONAL ENHENCEMENTS

Undergone the following trainings:

ISO 9001-2008 Quality Management System (QMS) trained internal Auditor by BVA.

ISO 14001-2004 Environmental Management System (EMS) trained internal auditor by BVQI

Information Business Systems trained; & ERP Oracle,

Operational Excellence (OPEX) Trained.

GEMBA KAIZEN trained for Continual Improvement and Sustainability.

Occupation Health & Safety trained (OHS) by the Mombasa University College.

Corrective Action and Root Cause Analysis by BVA.

Knowledge of ISO 22000:2005,GMP and Understanding of HACCP Principle

PROFESSIONAL PROFILE

JUN 2016-PRESENT UNIVERSAL CORPORATION PHARMERCEUTICAL LTD

DESGNATION- PRODUCTION PLANNER

Planning, coordinating and executing the production objectives and schedules to ensure that production, pull planning and customer requirement targets are achieved.

Developing and cascading the manufacturing KPIs and monitoring the same.

Deleting Muda, Mura and Muri in the production process while improving the productivity.

Developing and controlling the direct labour, direct materials and overheads budget.

Manage third party contracts for manufacturing and the manufacturing service delivery.

Optimizing, care and improvement of the asset base while delivering an On Time In Full (ITIF) and Error free operation.

Establishing and maintaining effective communication with employees and clients.

Meeting the department production and quality goals.

Taking all necessary actions to manage production costs and improve profitability.

Managing activities related to strategic purchasing to minimize operating expenses.

Managing and controlling inventory management system and raw material handling.

Ensuring safe working environment through implementation of safety awareness programs and compliance with OHSA.

Managing quality Assurance, Health and Safety Management System.

Developing technical documents including instruction manuals and SOPs.

Working closely with the Warehouse & Distribution team to ensure delivery of customer service, stock and cost requirements.

Generating Short/Medium term master production scheduling and material requirement planning

Efficiently set and control operating budgets.

Utilizing Lean Manufacturing, TPM, Six sigma, SPC & related process improvement techniques to ensure the most cost-effective manufacturing process.

Developing Strategic Plans for the plant.

Effectively Leading, coaching, developing, motivating and disciplining a large work team to accomplish operational objectives.

Processing people capability development while creating effective work environments.

Enforcing and communicating company values, vision and strategy.

JAN 2011- MAY 2016 - PWANI OIL PRODUCTS (FCMG) PRODUCTION EXECUTIVE.

Managing the supply planning process; focusing on short term supply planning and inventory management of finished goods.

Generating Short/Medium term master production scheduling and material requirement planning

Working closely with the third party logistics 3PL to ensure delivery of customer service.

Work closely with demand planning manager to drive complexity reduction in terms of SKUs

Delivering the business supply planning process.

Managing the stock holding policy in order to meet customer service level targets.

Managing material inventories and material call offs of RM/PM with suppliers within set inventory targets.

Determining inbound and outbound logistics requirements

Providing directions for Production operations to deliver the customer requirements on time, in full (100% OTIF) and quality first time.

Formulating and tracking KPIs to ensure the cost-effective delivery of products to schedule and of the right quality.

Driving continuous improvement to optimize cost, increase capacity utilization and productivity improvements.

Analyzing and drawing information for strategic change and developing an operating strategy in accordance with the business strategy.

Developing the production organization to fit the operational strategy.

Implementing the supply chain strategy

Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met.

Setting, monitoring & reviewing work load schedule.

Monitoring & reviewing manufacturing operations to ensure correct quality standards.

Sourcing, negotiating and managing the purchase of all materials and services for production.

Ensuring that all manufacturing and inventory systems / processes run efficiently and effectively.

Promoting manufacturing best practice and performance standards.

Developing and monitoring performance standards.

Implementing, monitoring and reviewing training and development plans.

Hiring and Conducting performance appraisals for the team.

Providing technical support for the team on production and quality.

Maintaining proactive, dynamic and effective communication with customers at all times.

Promoting & maintain awareness and compliance of H&S in accordance with best practice and legal requirement.

Controlling all associated operational and manufacturing costs according to the prevailing annual budget forecast.

Managing change to meet current business requirements.

Ensuring that quality, food safety and hygiene principles using GMP & HACCP are implemented and followed in all areas of operations.

Maintaining and managing Quality and Safety Management systems to meet customer and legal requirements.

Continuously improve using manufacturing excellence systems Kaizen, TPM, ISO 22000:2005

Training, coaching and provide development opportunities for the staff.

AUGAST 2004 DECEMBER 2010 KALUWORKS ALUMINIUM ROLLING MILLS (METAL MANUFACTURING) - PRODUCTION SUPERVISOR

Improved on-time sales order shipments from 80% to 99%.

Reduced production floor shortages by 95% with work cell scheduling and coordination with sales.

Supported the transition from a work order process to a Lean back flushing process.

Managed the planning of new product introductions into manufacturing.

Acquired materials and scheduled production to support customer demand.

Implemented full MRP system resulting in a decrease of Ksh.15.9MM in inventory.

Reduced the lead time for finished goods replacement from 90 to 22 days.

Controlled material flow through operations, expediting functions as necessary to maintain schedules.

Reduced scrap from 20% to 15% through continuous improvement.

Implemented safety stock on all top running items by analyzing replenishment level & Lead-Time which avoided delays due to shortages

Implemented “Orders wise capacity tool” for Order booking Management

Implementation of lean manufacturing concept in organization.

Reduced labor requirements by 14 through value stream mapping and Kaizen.

Kaizen team champion delivering a 40% increase in productivity of rotary furnace melting processes.

Led reduction of die change from 36 minutes to 9 minutes by using SMED.

Increased product yield from 96.6% to a sustainable 99.97 %.

Pioneered manufacturing performance in hour’s utilization thus increased by 25%.

Successfully initiated the project on value stream mapping (VSM) and thus increase value added ratio from 8% to 11%.

Composed departmental work instructions and procedures for ISO 9000 certification

EDUCATION HISTORY

January 2011- May 2013 University of Nairobi

Master of Business Administration: Operations Management

January 2000 July 2004 University of Nairobi

Bachelor of Science in Chemistry at First Class Honors

REFERIES

Available on Request

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