Lakisha Saviour

** ******** *******, **** ******, N.J 07017

ac92o5@r.postjobfree.com

OBJECTIVE

A Dedicated and proactive person interested in a job that will allow me the opportunity to use my interpersonal and communicational skills to help the organization that I work for and also position with a successful company that values diversity.

Summary

SAP/MS Office applications/payroll/bookkeeping/ heavy data entry/heavy phone volume/mailing/scanning/faxing/exceptional telephone etiquette/great communication and organizational skills. Certified Technical Complaints and Adverse Event Rep with experience in Salesforce/ARC/AWQA/Reflections/Trackwise.

Professional Experience

Novartis East Hanover, NJ

Senior Patient Care Coordinator 08/17-Present

Handle inbound calls from Consumer and Healthcare professionals for inquiries such as product questions, identification and processing of Adverse Events, Sample Requests and Technical complaints.

Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution.

Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.

Accurately collect all information required by individual programs and correctly capture in specific program databases.

Cvs Health Fairfield, NJ

Pharmacy Service Representative 04/15 - 7/17

Outbound/Inbound calls from Federal Employee members wanting to order their medication for delivery, processing credit card payments, quoting prescription benefits to the members, making sure prior authorization is up to date. Communicating clearly and professionally with internal and external participants. Collecting and entering insurance and benefits data.

Preparing orders and coordinating deliveries.

Placing outbound calls to participants and or doctor offices, faxing, xeroxing etc.

The Star Ledger Newark, N.J.

Customer Service Expertise 3/09 - 06/14

Answer inbound call from subscribers starting new subscriptions, accounting issues,

Making outbound call to collect credit card payments, intellacheck payments, selling new subscriptions duties also include faxing, Xeroxing etc.

Horizon Blue Cross Blue Shield Newark, N.J.

Customer Service Representative 9/07 – 3/08

Enforced first contact customer expertise to member in regards to medical and prescription benefits, Resolving billing inquires (claims), and performed routine research and executed corrective action on members issues.

Essex County Division of Child Support & Probation Newark, N.J

Clerical 4/06 - 1/07

Organizational Management, Time Management, Time Execution, filing, copying, multi line phone system, switch boarding, faxing, preparing and delivery of files for court clerks & probation officer, and various special assignments.

Medco Health Solutions Parsippany, NJ

Customer Service Representative 7/03 - 8/04

Taking inbound calls from members requesting special services, Resolving billing queries, and performed routine research and executes corrective action on client issues.

Education: High school Diploma, Orange High School

Contact this candidate