Clinical Research Customer Service

ISAAC FRANCE New York, NY

347-***-**** *************@*****.***

SUMMARY: A seasoned, passionate, highly skilled professional with the goal of helping individuals by attaching compassion, honesty, flexibility, leadership, discipline, attention to detail and the willingness to learn at any opportunity. Added to the above are the application of ethics, SOPs, ICH/GCP guidelines to the experimental design and conduct of clinical research trial to ensure subjects’ safety and well-being as well as the integrity and reliability of the data which is collected from the subjects for use to improve and save lives.

SKILLS:

• Mathematics

• Statistics

• Microsoft Word

• Microsoft Excel

• Microsoft Powerpoint

• Writing Research Reviews

• Writing Grant Proposals

• Customer Service

• Electrocardiograms

• Blood Sugar Measurement

• HIPAA/PHI

• ICH/GCP & GDP

• CRF Creation

• Data Collection & Analysis

• Fluid Input/Output Measurement & Recording

• Informed Consent

• Crisis Prevention & De-escalation Techniques

• Multi-tasking

• Data Management

• Clinical Trial Protocols

• GDP following ALCOA-C

• Maintaining Regulatory Binders

• Housing Essential Documents

• Quality Assurance

• Monitoring & Query Resolution

• Identification & Reporting of AEs & SAEs

• FDA Regulations 21 CFR 11, 50, 54 & 56

• Clinical Trial Operations

EDUCATION:

Clinical Research Fastrack Scottsdale, AZ • June 2019

Certificate of Completion • 228 Hours

Studied the role of CRC in relation to Federal Regulation; ICH/GCP, GDP; preclinical and clinical stages of drug development; phases of clinical trials; recruitment and enrollment of subjects as well as recording of data and reporting of events-AEs/SAEs.

New York University (NYU) New York, NY • Sept. – Dec. 2018

Clinical Documentation Improvement Specialist (CDI)

Studied coding techniques both ICD10 CM and ICD 10 PCS; principles of CDI (involves identifying shortcomings in documentation and writing queries to that effect.) Introductory CDI (involves the rules and ethics of CDI.) Budgeting and reimbursement (Medicare, Medicaid, HIPAA, PHI.)

Icahn School of Medicine, Mount Sinai Manhattan, NY • Sept. 2015 – June 2017

Postgraduate Diploma in Clinical Research

Ethics of research (IRB, learning how to make impromptu decisions about patients.) Research including study designs, preclinical and clinical stages of drug development, phases of clinical trails, determination of right dosage using micro-dosing techniques, epidemiology, writing of research hypotheses and research questions, using statistical methods in making decisions in research (use terms as margin of safety, inferiority and superiority.)

CUNY, College of Staten Island Staten Island, NY • Feb. 2009 – June 2013

Master of Science, Neuro Science

Cell biology, anatomy and physiology of the human body, information disseminating in nerve sells through action potential, neuroanatomy and neuropsychology, brain structure and brain parts (including Broca’s and Werniki areas;) brain parts affected in disease conditions as in psychiatric diseases, functions of different brain parts and disease that manifest when they are affected (as in Parkinson’s and Huntington diseases;) research methodology, genetics studies including diseases and role of environment in the differences in behaviors of individuals.

University of Cape Coast Cape Coast, Central Region, Ghana • Oct. 2000 – June 2003

Bachelor of Education, Mathematics

Included teaching and how learning takes using psychology; statistical methods; school management and administration; writing and analysis of test items.

EXPERIENCE:

Bellevue Hospital Center Manhattan, NY

Behavioral Health Associate June 14 – Present

Bellevue Hospital Center Manhattan, NY

Nurse Aide, Nursing Psychiatry Aug. 2010 – 2014

Bellevue Hospital Center Manhattan, NY

CNA, Non-Invasive, Cardiology Oct. 2008 – Aug. 2010

Richmond University Medical Center (RUMC) Staten Island, NY

CNA Nov. 2007 – Oct. 2008

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