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Assistant Customer Service

Santa Ana, California, United States
August 13, 2019

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I am looking for an Human Resources Coordinator/Generalist position with a growing organization.


California State University, Fullerton – B.A in Human Resources May 2016


Excellent verbal/written communication Microsoft (Word, Excel, PowerPoint, Outlook)

Teamwork Adaptable learner

Multi-tasking and problem-solving Interpersonal skills

Collaborative Ability to work with and support all levels of management/employees


Cambridge Healthcare Services

Human Resource Assistant and Benefits September 2017- December 2018

·Assist with day to day operations of HR functions.

·Process verification of employment and unemployment requests.

·Daily point of contact for employees related to HR policies, procedures and benefits.

·Manage and facilitate new hire paperwork and on-boarding process.

·Conduct benefits audits and/or other HR initiatives and recommends any corrective action.

·Develop, maintain and continuously improve processes for the HR team.

·Support about 5500 employee with enrollment of benefits, LOA questions, 401(k), Qualifying events and other needs

·Update HR spreadsheets with employee changes from job type to status changes.

·Assist in tracking leave of absence documentation and follow up.

·Maintain and track ACA eligibility weekly, monthly and annually

·Reconcile monthly insurance bills and communicates timely with carriers on pending adjustments.

·Provide support to employee appreciation events.

·Assist with recruiting and job fairs.

·Work closely with other HR and supports team.

·Commute to our facilities to audit personnel files, I-9 binders, -E-verify process, and provide information on how to stay in compliance.

Branch Coordinator/Sourcing Specialist

Volt Workforce Solutions September 2016- September 2017

·Ensured employee requests, concerns and complaints are resolved in a timely manner.

·Maintained branch calendar to organize, schedule interviews/orientations and answer all incoming calls.

·Completed on-boarding process including but not limited to customer specific documents, pre-employment screening, 1-9 form, E-verify, direct deposit, explanation of benefits, and complete reference checks.

·Assisted with ensuring WOTC compliance and maintain worker comp claims and disability files.

·Maintained and update employee files; ensure all employee files are in compliance with company standards and policies.

·Assisted with weekly payroll for field employees, including receiving and distributing payroll checks, research and resolve all payroll issues.

·Reviewed timecard expected report weekly, make updates and send required payroll forms and documentation to SAS and SAV.

·Assisted with the recruiting, interviewing and hiring for all open positions.

·Utilized various resources to provide a continuous flow of qualified candidates.

·Assisted with full cycle recruitment, sourcing and identifying potential candidates for light industrial and administrative positions.

·Coordinated candidate phone screens and onsite interviews in order to evaluate applicant qualifications against job requirements.

·Posted job descriptions using all but not limited to indeed, CareerBuilder, VTK, Redeployment tool and craigslist.

Kinetic Personnel Group February 2016 – June 2016

Operations Specialist

·Conducted E-Verify, background check, set up candidates for Drug Screen, completed I-9 forms and W-4 paperwork, and reference checks.

·Worked with Tech Support to resolve network or software issues.

·Assisted candidates with resolving any software or payroll issues and ensure all information is completed correctly.

·Entered all applicants into TempWorks and Send Welcome Packets to new Candidates and T&C’s to Clients.

·Run Audit Reports on missing information to ensure compliance.

24 Hour Medical Staffing Services September 2015 – December 2015

Staffing Specialist Assistant- Intern

·Sourced for Healthcare Professionals

·Posted job openings in internal system and external job board, as well as contacted potential candidates to fill job openings.

·Identified required credentials and other required documents.

·Performed new hire orientation and provided outstanding customer service to our employees and clients.

·Learn about Employee Retention and complying with CA Employment Law throughout entire process.

·Implemented/Researched a variety of ideas on how to help the company improve their Online Presence. (LinkedIn, Facebook, Simply Hired).

Standard Pacific Homes

Escrow Clerk Assistant (Temporary) September 2014 – December 2014

·Organized and filed paperwork in compliance with company guidelines.

·Ensured all documents were complete and signed by upper management.

·Organized, packaged, and shipped finalized escrow documents by community per lot.


Society of Excellence in Human Resources Club (SEHR-VP of Outreach 2015-2016).

Community Service/Volunteer Work (SeniorServ, Coast Keeper Beach Cleanup, The Heart Walk)

Reference provided upon request

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