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Customer Service Medical

Location:
Dubai, Dubai, United Arab Emirates
Posted:
August 13, 2019

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Resume:

N A W A L B R A I J A

S K I L L S

Highly organized, business writing, self-directed administrator,

computer proficiency, collaborative team player, customer service, office procedures, record maintenance, able to deal with VIP/VVIP guests, fluent speaker of English, French, and Arabic

E X P E R I E NCE

Helpdesk cum Administrative Coordinator in facilities management company

Serco Middle East Abu Dhabi

Project: Al Mamoura Building, Aldar

Feb 2018 to Jul 2019

Manage the Helpdesk at the building management office by checking and validating the documents for access and work permits prior to submission to the Building Security and coordinate with the tenants .

• Providing general administrative support including mailing, scanning, and files organizing, Schedule and coordinate meetings if required, managing the appointments, Typing Arabic correspondence and English, reports and other documents.

Assist the Reception with planning leave to ensure adequate cover is in place to support the operation

Provide dedicated customer service to the wide variety of internal and external customers by improving response time while ensuring all queries and requests are handled appropriately and coordinate between the management office and all the companies in Building (book parking, VIP visitors, helping to organize with event team…)

Ensure that VIP/VVIP appointment arrangements are handled and coordinated with the Building Security in a timely manner

Maintain relevant files and records, prepare minutes of meeting and other letters required

Participate in emergency evacuation, reporting near misses and incidents

Actively participate in facilities management meetings OBJECTIVE

Administrative support and coordinator

with 8+ years of experience. Highly

ambitious and can use own initiative

working in a very busy office

environment. Looking for suitable

administrative position with a company

that offers a friendly and supportive

environment and excellent professional

development opportunities

ac92hm@r.postjobfree.com

055-***-****

Moroccan Nationality

T RAINING &

C E R T I F I CATIONS

Certificate of Customer Focused

Management

Certificate on Computer Literacy

PowerPoint 2010 Excel 2010

Administrative Receptionist (Patient Services)

Al Noor Hospital Group Abu Dhabi

Oct 2008 to Feb 2010

• Welcoming, greeting patients and answering

telephone calls

• Getting pre-approval forms from different insurance companies for medical procedures

• Handling patient’s complaints

• Maintain a professional relation with all

patients/customers and the team

• Take the appointments for the Clinic practitioners based on schedule and availability using a

computerized system

• Issue the invoice and align the closing of the shift financially with the accounts payable;

• Coordination between patient and doctor;

• Assistant the practitioners in the writing of the medical reports;

• Assistance in manifestation outside of Al Noor hospital;

• Typing the medical report;

• Arrange the calendar of the doctor and time sheet;

• Organize the schedule of the receptionists;

• Follow-up the medical document related to the

department

E MPLOYMENT H I S T ORY

Receptionist cum Administrative Coordinator

MAB Facilities Management Abu Dhabi

Project: Al Mamoura Building, Aldar

Apr 2014 to Jan 2018

Receptionist cum Administrative Support

JBI Properties-Serco Abu Dhabi

Project: Al Mamoura Building, Aldar

Apr 2011 to Jan 2014

Receptionist cum Administrative Support

john buck international Abu Dhabi

Project: Al Mamoura Building, Aldar

March 2010 to Apr 2011

Administrative Receptionist (Patient Services) Al Noor Hospital Group Abu Dhabi

Oct 2008 to Feb 2010

AWARDS R E CEIVED

Certificate of Appreciation for diligence

and hard work from Environmental

Agency Abu Dhabi

Certificate of Appreciation for the

valuable contribution as an organizer of

5th International Conference of Al Noor

hospital in collaboration with Children's

Hospital Boston USA (ICAN -UAE)

‘Ishraqat’ Certificate of Appreciation in

recognition of valuable contribution as

the best suggestion in Al Noor Hospital

E D UCATION

Diploma Specialized Technician ‘Admin-Secretary’ (ISTA POLO 2005-2007)

Economic Science

Hassan II University

Baccalaureate in Arts

Mulay Abdullah High School

2003-2004



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