CURRICULUM VITAE

Hiya Banerjee Apartment No :- ** Neheru Colony, Tollygunje, Kolkata-700040

MOBILE : 983*******

E-MAIL ID : ac92e4@r.postjobfree.com/ac92e4@r.postjobfree.com Objective: To achieve utmost excellence in my desired profession with dedication, hard work and skill. Professional Summary

6 Years of versatile experience in HUMAN RESOURCE / ADMIN / RECRUITMENT Industry. Excellent communication skills.

Effective in meeting deadlines and skillfully manage time. Excellent interpersonal skills

Ability to take important decisions under stress

Ability to organize and coordinate things efficiently Ability to build relationships

Professional Experience

Working as a Sr. HR Associate in CyberSWIFT Infotech Pvt. Ltd. since November 2015. Worked as an Account SPOC in 2COMS Consultancy since Jan 2013 till October 2015. Worked as a Customer Care Representative IBM Global Process since February 2011 till April 2012. Worked as an Associate in Wipro BPO since August 2008 till February 2011. Academic Profile

1) M.Sc.in Human Rights in 2008 from Calcutta University 2) Graduation (B.Sc) In 2006 with Honors in Geography from Calcutta University. 3) 10+2 from West Bengal Board, Kolkata in the year 2003 (Humanities stream) with 1st division marks. 4) 10th from WBBSE, Kolkata in the year 2001 with 1st division marks. Technical Skill Profile

Operating System : Windows

Tools : MS Office, MS Word, MS Excel, MS PowerPoint, Hands on Experience : Siebel CRM Tool, Basic People Soft Programming languages : MS Foxpro, Visual Basic 6.0 Profile Summary

Job Profile:

Senior HR Associate in CyberSWIFT Infotech Pvt. Ltd. In HR Generalist and Talent Acquisition From Date : Nov 2015

To Date : Till now

The organization is Eastern India’s most reputed GIS based and Software Development Company. Working as a Sr. HR Associate and been involved in the entire gamut of HR. Maintaining the daily attendance.

Tracking the leaves, absenteeism of Core and contractual employees. Documentation of Employees Joining and relieving documents Conducting background check verification for New joiners File maintenance in Department and Chronological orders Updating details in the HRMS

Coordinating daily with the Development team with inputs to improve the central HRMS system Employee Engagement activities as coordinating for Cultural Event, Sports Day, Annual General Meeting Seminars and other activities

Maintaining the day to day discipline and decorum of the organization Providing HR Inputs in time of performance measurements and appraisals Coordinating with the accounts team for smooth functioning of the salary crediting process Sourcing and Screening candidates depending on the open requirements Been closely working with different departments such as Software Development, GIS, Admin and Marketing team to understand their requirement and deliver potential candidates accordingly. Been involved in Mid to Senior level Talent Acquisition requirements Also assisted in bulk or junior entry level openings as well as campus drives Coordinating with Seniors and Candidates to arrange the interview process Having final HR discussion before closing an open position. Rolling out Offer and Appointment letters to assisting till the On boarding process. Job Profile:

Account SPOC in 2COMS Consultancy for Mid and Senior Management recruitment in Various sectors

From Date : Jan 2013

To Date : October 2015

To source, screen, shortlist and approach candidates for lateral, mid level and senior level roles Majorly associated with ITES, BPO, KPO, Finance Organization and IT organization Senior Executive and Managerial hiring.

Joined as a Senior Recruiter and got promoted as an Account SPOC before completion of 1 year. Been handling end to end recruitment formalities from gathering requirements till joining documentations. Been involved in client interaction and have worked as a single point of contact for recruitment purposes Assisted in payroll processing, attendance and leave calculation of staffing and 3rd party payroll employees in client locations.

Assisted in background verification process to joining and confirmation to relieving and experience certificate related formalities.

Also mentored team sitting in out locations in sourcing, screening and submitting relevant profiles for crucial and niche demands.

To be associated with the initial phase of HR screening interviews and offer level negotiations. To provide cream candidates according to client given requirements in the given timeline and TAT. To provide required documents according to client requirement and complete paper works in time. To coordinate between Clients and on Shortlisted or recruited candidates. Giving opening based briefing to candidates depending on the client criteria. Checking reports provided by the Juniors and sharing the same with the respective Clients and Seniors. Responsible for client management, team coordination along with recruitment status updating. Job Profile:

Customer Care Representative in IBM Global Processes in Dubai based telecom company From Date : February 2011

To Date : April 2011

Role:

To identify and resolve customers broadband related and service products related problems To give simpler and effective resolutions over the call To maintain excellent quality parameters required by clients To meet the assigned services target

Job Profile:

Associate at Wipro BPO in a semi-tech U.K. ISP process From Date : August 2008

To Date: February 2011

Role :

To Identify and resolve issues related with broadband connection for U.K. based customers. Giving remote support to troubleshoot issues related with laptops and desktops Resolving issues related with email accounts

Maintaining high customer satisfaction and abiding by client given parameters.

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STRENGTHS:

1) Confident

2) Energetic

3) Punctual, disciplined and sincere

4) Extremely hard working

5) Adaptable

6) Persuasiveness

7) Managing changes easily

8) Effective Leadership Qualities

HOBBIES AND INTERESTS

Watching drama / plays

Travelling in hill station

Walking

Listening to music

Reading books

EXTRA CURRICULLAM ACTIVITIES

M.A. in Katthak Dance from Prayag Sangit Samiti, Allahabad Advanced Diploma in Information Technology Application from Youth Computer Center. W.B.Govt.approved

PERSONAL DETAILS

Date of Birth 25th of March, 1985

Father’s Name Mr.Loknath Banerjee

Mother's Name Mrs.Bani Banerjee

Gender Female

Marital Status Married

Present and Permanent Address Apartment No- 2B,21 Naheru Colony,Tollygunj, Kolkata - 700040

Phone: 983*******

Languages Known English, Hindi, Bengali

Nationality Indian

Place :

Date : Signature

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