Kamran A Khan

IT Infrastructure Manager

JVC, Al Barsha South, Dubai ■ +97155 – 5845 305 ■ ac92du@r.postjobfree.com

Technically proficient, business savvy leader and management professional, offering almost 20 years in UAE and more than two years in current company for bottom line savings including 1.5 million through vendor negotiations, Dirhams half a million in systems improvements while delivering large-scale projects on time and on budget.

Core Competencies

Strategic Planning

Procurement

Project Management

Vendor Relations

Capital Expenditure Planning

Contract Negotiations

Diagnostic Info. Gathering

Budgeting

Solution Oriented

Business Solutions

Analytical/Critical Thinking

Decision Making

I.T Reforms

Organization

Issues

Reform

Results

Next Generation School

No I.T Infrastructure

Fastest Implementation of IT Infra. (6Months)

Increase Productivity and control

no server no storage no cooperate security system email hosted on cloud

Brought HP-Aruba end to end solution from High density optimised, hyperV brought GWS\ EPS Hybrid Email Setup using O365

Increase Security and integrity of School’s Data, improved connectivity, easy access of email and Data archiving reduced Downtime from 80% to 0.1%

legacy decentralise software running on Access /Excel 97

Lead projects: - Inventory control, Canteen Mgmt, Visitor Mgmt, Bus Tracking Mgmt,

With Centralised System increased the accuracy of data, High Availability of data

Decentralise multi-vendor Printers

Centralised Printing solution

Save cost approx.26% with centralise printing systems

Analog telephone systems with no support

Change Analog telephone to IP Phone

Reduce Call losses and waiting time

No Surveillance

Two Categories CCTV Implementation with VMS Solution

Improve Visibility and Theft Control

Standard Smartboards

Smart Panel with Dual operating system (Win/Android)

Improve Quality of using board. Reduce time for connection with other devices

Professional Experience

Next Generation School – 2017 Till date

Information Technology Manager

Overview: Deliver business services & managed IT expense, system refinement and cost savings. Supporting 500 users.

Managerial job Responsibilities

IT Strategy & Technology enabled business transformation.

IT sourcing and procurement.

Technology Innovation ideation, evaluation and adoption.

Saving more than AED 250 thousand per year through the development of higher standards, managing centralized system and increase productivity by in-house training programs.

Enterprise architecture design and governance over IT

Decrease inventory, application pricing, and licensing expenses by provisioning VDI solution and establishing standardization for applications, PC desktops, and networking systems.

Oversaw projects of various sizes resulting in an on time on budget completion rate of 96 %.

Streamline IT functions by separating support tasks, implementing best practices using ITIL

Development and maintenance of the IT strategic plan, approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.

Coordinate priorities between the IT department and user departments:

Review the adequacy and allocation of IT resources and service levels

Technical Job Responsibilities

OS

oAdministrating Windows Server 20012R2, Exch. 2016/O365, (legacy windows)

Virtualization

oAdministrating systems running VMware ESXi 5.x, vSphere client and 6.6 webclient

Security

oMonitoring Firewall applying policies, maintain VPN connections (CP)

oMaintain general principals regarding retention, ndmp, snapshots and replication.

oWAF(Baracuda), Mail Marshal

Storage

oEnterprise StorageCraft solution on (HP MSA) file storage, NFS and CIFS protocols

oNAS (HP Store easy/Store once) Enterprise Model, Synology Diskstation Cloud Model

Hardware

oInstall, configure and deploy enterprise infrastructure including Client / Servers & storage.

oInstall OS, update firmware and patching of servers and appliances

Networking

oHP Aruba Core-edge switches, Backplane, Ethernet, 1G/10G, FOC

IT service management

oUse of Enterprise IT helpdesk system SolarWinds/Spiceworks/ManageEngine(OPmanager) BackBox

Data Center

oMonitor DC Temperature, Power Backup,

CCTV

oEnsure that all CCTV system matters are dealt with professionally, efficiently and in accordance with laid down procedures Dahua Security Systems (DSS and EVS)

oEnsure that accurate records are kept and all actions are logged and data stored to enable reports to be generated for analysis by the Management team

I.T Reforms

Organization

Issues

Reform

Results

Ras Al Khaimah Cement Co.

Fewer old under capacity 586 IBM Machine with ratio 3:1 user/machine

Arrange updated systems with the ratio of 1:1 also provide Dumb Terminal to remote site users

Increase Productivity

servers with minimum configurations no storage no cooperate security system email hosted by ISP

Increase capacity and quantity of servers, upgrade storage brought GWS\ EPS hosted Email locally

Increase Security and integrity of Company’s Data, easy access of email and proper mail archiving reduced Downtime from 3.929% to 0.029%

legacy decentralise software running on Access /Excel 97

Convert Access /Excel 97 program to SQL

Keeping Proper backup

Decentralise multi-vendor Printers

Centralised Printing solution

Save cost 11.62% with centralise printing systems

Analog telephone systems with no support

Change Analog telephone to IP Phone

Reduce Call losses and waiting time

No Surveillance

CCTV Implementation

Improve Visibility and Theft Control

Professional Experience

Ras Al Khaimah Cement Co. – 2009 - Present

Head of Information Technology

Overview: Deliver business services & managed IT expense, system refinement and cost savings. Supporting 200 users.

Managerial job Responsibilities

Serving all IT-related services with effective strategic IT planning and oversight of IT performance.

Conduct in-depth technical analysis of all systems, including the governance framework, architecture, ERP, Data Center, disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time.

Saving more than AED 120 thousand per year through the development of higher standards, managing centralized system and increase productivity by in-house training programs.

Decrease inventory, application pricing, and licensing expenses by Providing VDI solution and establishing standardization for applications, PC desktops, and networking systems.

Oversaw projects of various sizes resulting in an on time on budget completion rate of 96 %.

Streamline IT functions by separating support tasks, implementing best practices using ITIL

Development and maintenance of the IT strategic plan, approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.

Coordinate priorities between the IT department and user departments:

Review the adequacy and allocation of IT resources and service levels

Technical Job Responsibilities

OS

oAdministrating Windows Server 2008R2, 20012R2, Exch. 2013, (legacy windows)

Virtualization

oAdministrating systems running VMware ESXi 5.x, vSphere client

Security

oMonitoring Firewall applying policies, maintain VPN connections (DSW/CP) Endpoint AV (TM)

Backup

oAdministrating enterprise backup solution, Netbackup, Symantec, Veeam

oMaintain general principals regarding retention, ndmp, snapshots and replication.

Storage

oEnterprise Storage solution (Netapps) file storage, NFS and CIFS protocols

oNAS (Qnap) Enterprise Model

Hardware

oInstall, configure and deploy enterprise infrastructure including Client and Servers, storage.

oInstall OS, update firmware and patching of servers and appliances

Networking

oCore-edge switches, Backplane, Ethernet, SFP/QSFP+, 1G/10G, FOC

IT service management

oUse of Enterprise IT helpdesk system SolarWinds/Spiceworks

Data Center

oMonitor DC Temperature

CCTV

oEnsure that all CCTV system matters are dealt with professionally, efficiently and in accordance with laid down procedures PELCO and Dahua systems

oEnsure that accurate records are kept and all actions are logged and data stored to enable reports to be generated for analysis by the Management team

Union Cement Company 2004 to 2009

Action Desk Coordinator / IT Administrator

Overview: Responsible for a staff of 4 and supporting 250 users in 2 remote sites in same premise.

Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, email systems, etc.) Manages Email Server (exch. 2003)

Provide day-to-day Assistance to systems' users

Responsible for managing and maintenance of networks

Provide software and hardware support

Installing, configuring, managing and maintenance of all servers and workstations

Ensure smooth running of accounting software (Oracle 9i Lite)

Responsible for generating report HP900 financial program from IBM

Supervising companies data entry operations

Responsible for all backups in the Company

Liaise with Internet Service Providers (ISP) for internet connection

Make recommendations to management on purchase of hardware, software and equipment

Responsible for making contacts with computer equipment’s SUPPLIERS

Help plan/budget the hardware and software for the company and ensure that all hardware and software acquired meets specification established by UCC

CADD Emirates 2001 to 2003

Customer Support Engineer

Overview: Provide Tier II level support on all HP Products

Analyze customer issues and develop necessary actions and ensure OPTIMAL levels of customer satisfaction to provide appropriate support for same.

Administer all resources and ensure delivery of product fixes within timeframe

Manage all customer issues and if required escalate it to required departments

Assist all junior engineers in complex cases and evaluate products for customers

Administer all contractual obligations for clients and escalate issues if required

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Strong problem solving skills

Excellent Client facing skills

Julphar Craft Boat Manufacturing Co. 1999 to 2001

Accountant / IT assistant

Overview: Provide Financial and IT support

IT Consultant ( Freelance Technical Support) 1999 – till date

Education and Credentials

Currently Pursuing:

Technical Certifications: (training completed)

A+ (220-901/902) Network + (N10-006) Storage +

CCNP R&S 300-1xx

VCP 5.5

CSSA (Certified Sonic-wall Security Administrator)

Quorum Backup Administrator

ITILv3 Foundation

PMP

Education

Bachelor of Commerce (B.Com.) Accounting and Finance 1996 – 1999

University of Sindh

Sindh, Pakistan

Intermediate, Commerce 1994 – 1996

Islamia Collage

Karachi, Sindh, Pakistan

Attested from HEC and Forign Affairs

Personal Details

Date of Birth

13 09 1977

Married

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