Customer Service Representative
Resume:
PATRICIA HUGHES RUFFIN
Newark, NJ 07112
***********@*****.***
OBJECTIVE:
Highly organized and detailed oriented professional with over 18 years experience looking to secure a position in a customer service capacity.
EXPERIENCE:
Urban Lawn Care
June 2018 to September 2018
Seasonal
Answer inbound customer service calls for lawn care
Confirming appointments
Resolve customer concerns
Upselling services to existing customers based on needs
Solix Inc.
Customer Service Representative
October 2017 to December 2017
Reviewing, analyzing and processing grant applications while acting as a representative of the US Government
Strong analytical and problem solving skills
Strong communication, both written and verbal
Ability to multi-task and learn new skills on the job
Solix Inc.
Customer Service Representative
July 2017 to September 2017
Assist current customers with their annual recertification process and assist with status updates
Multitask while using multiple systems and platforms
Maintained the ability to remain calm and demonstrate patience and compassion towards callers
Processed integrity and maintain confidentiality and professionalism at all times
Chase Bank
Customer Service Representative
June 2004 to November 2015
Handled various Card member inquiries through correspondence, e-mail and telephone
Responsible for analyzing the requests to determine appropriate response or necessary course of action
Assisted in the training of new employees
Gained strong knowledge of lending processes and guidelines
Bank One
Fraud Investigator – Customer Security Operations Department
January 2000 to June 2004
Investigated questionable credit card activity
Verified account activity with customers to prevent fraudulent charges
Make credit decisions after thorough analysis of account history
Minimize bank losses through chargeback procedures
Bank One
Risk Management Analyst – Customer Security Operations Department
February 1997 to January 2000
Analyzed customer transaction patterns to detect fraudulent activity
Reviewed new accounts for possible fraud losses
Reviewed high-risk accounts to determine necessary actions to reduce bank losses
Call Center Representative
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