Information Security Help Desk

JAMAAL WILLIAMS

**************@*******.*** H: 334-***-**** 2312 Shortline Drive, Montgomery, AL 36116

Summary

Persuasive, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, educating clients, implementing pricing strategies, territory development and revealing customer needs to deliver solutions.

Skills

Troubleshooting skills

Equipment maintenance

Task estimation

Strong collaborative skills

Excellent problem solving skills

Conflict resolution

Information technology

Information security

Peer training

Task prioritization

Experience

Safety Net Academy Behavioral Healthcare Montgomery, AL

Clinical Instructor

11/2011 - Current

Communicated students' individual and group performance to lead faculty.

Partnered with other instructors to share best practices for optimized student learning.

Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.

Upheld patient safety standards by supervising students during medication administration.

Maintained daily records of children's behavior, sleeping schedules, meals and activities.

Digital Cloud Innovation Atlanta, GA

Internship

01/2008 - 12/2011

Implemented and techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Removed malware and viruses from laptops and desktop systems using specialized software.

Assessed and issues to determine appropriate troubleshooting methods for remediation.

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Ask Technology, Montgomery, AL

Help desk specialist

01/2011 - 11/2013

Provided 24/7 domestic and international support via telephone communications and remote assistance was successfully able to meet 80% completion in resolving tickets.

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

Performed a broad range of IT support services with PC, mobile device, software, and basic network.

Demonstrated exceptional skills in professionalism and responsiveness

Education and Training

Troy University Troy, AL

Bachelor of Science in Business Administration

2011

South University Savannah, GA

Master of Science in Information Systems

2018

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