Miss Nontobeko Primrose Gwala
F1900 Ntuzuma Township
Mobile : + 27(0) 76 286 8099
Home : + 27(0) 31 -509 1628
Email : firstname.lastname@example.org
Date of Birth : 06 April 1985
Interests : Traveling, reading and socializing
Language proficiency : Zulu, English & Xhosa (fluent)
Strong motivated person with interpersonal and communication skills. Ability to conclude sales transaction, strong negotiations, planning and organizing skills, customer relations skills, problem solving and analysis skills, relationship building and computer literacy skills.
Matric : Nqabakazulu Comprehensive High School
Subjects passed : Zulu, English, Geography, Biology, Physical
Science and Mathematics.
Highest Educational Qualification
Certificate on Computer Practice : Sivananda College of Education & Training, 2006
Qualification : National Diploma in Public Relations Management
( Still studying to achieve part-time student).
Name of Institution : University Of South Africa
Additional Certificates /Workshop
Leadership course : World Changers Academy
Life Skills : Ntuzuma Library, 2006
Driver’s Licence : Code 10 (C1)
Y-Zone Facilitator Programme : YMCA Facilitation Volunteering Skills, Certificate
26 October 2017 to Date
Name of Institution : Woolworths (Cornubia )
Position :Customer Assistant
Greets, smiles and acknowledges the customer
Gives customer full attention while serving the customer
Ensure customer satisfaction by identifying customer needs at the customer service desk
Take ownership for dealing with the customer’s problem by solving it themselves or by getting a manager (when appropriate)
Processes till transactions efficiently and effectively in line with policies and procedures
Inform customer when there is a problem regarding payment being re-acted, in a polite and helpful manner.
11 July 2016 - 23 October 2017
Name of Institution : YMCA
Position : Facilitator in Day-care and Pre-school as a Volunteer.
Assist the toodlers in singing the educational poems.
Assist the toodlers how to feed themselves and playwell with others.
Help the toodlers to colouring educational pictures.
Assist them to tidy away the toys equipments and remember their manners.
Assist the toodlers in participating in activities and express clearly.
Assist them independent during toilet routines.
Assist the children with classroom activities.
Facilitating the children about Life Skills.
Assist the children with homeworks and spelling words.
Assist the children with duties of the classroom.
Helping the children to express themselves freely.
April 2010 - 2011
Name of Institution : International Convention Centre
Position : Protocol Officer
Organize conferences and briefing of the guest
Organize platforms for guests registration tags during their arrival
Setting and planning the sitting standard formats
Ensure that all guests are seated correctly including VIPs
Serve all guests with a smile
The buffet menu or set menu is organized on time and according to the client’s request or specification.
Time management for arrival of guest and departure must be manageable
Ensure that the stage is in a good condition with no damages and ensure that the microphone is in good position
Ensure that beverages are charged according to the client’s request, either on master account or cash bar.
May 2007 - April 2009
Name of Institution : New South Africa Shipping Pty (Ltd)
Position : Admin Clerk
Reason for leaving : Better career prospect
Assist export sales reps on sales to company customers
Effective and efficient maintenance of registry and archives
Provide support in dealing with banking queries
Efficient maintenance and control of stationery, handling of petty cash, and face value documents
Receive and process sales orders from customers to make sure these are processed and ship on time
Update customers with prices, market information, and product information
Provide customers service to their clientele.
Coordinate with traffic department paperwork and logistics for shipments.
Assist sales reps to get quotes from buyers.
Place orders with buyers and follow up on product arrival.
24 May 2005 - September 2005
Name of Institution : Mr Delivery
Position : Waitress and Switchboard
Seat the guests, take orders, and watch to see if the guests need anything.
Take orders, make sure served drinks, appetizers
Clean tables, fill salt, fix drinks, keep the tables going
Keep the guests happy, when they aren’t happy you listen to why, and make them happy.
Release the switchboard
1.MR Mandla Ngcobo
Cel : +27(0) 73 597 6209 or
27(0) 78 682 2331
2.Ms Chantal Govender
Tel:+27(0) 31 538 2900
Cel: +27(0)65 835 7997
3.Mr Andile Ngcongo
Leader at Y-zone Programme
Tel:+ 27(0) 031-***-****
Cell no: +27 (0-074-***-****