Engineer Technical Support

Blessing Ikewun

*, **** ******** *** ****** street, Makoko, Herbert Macaulay way Lagos State, Nigeria.

Home: 080******** Mobile: 070******** - **************@*****.***

*******@*****.***.

Career Overview

Network/Technical support Engineer with 13+ years of experience in resolving Network/Technical Support Engineer by Planning, Coordinating, and supporting Projects assigned to me. Taking Ownership of customers issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve the logged incident. Good customer relation.

Skills and Areas of Expertise:

Administering and Configuring of Network Printers – Remote administration of Network Printers for Diagnosis and configuration through the Print server.

Project management professional

HP Managed Print Solution

Network Faults Troubleshooting and resolution

Print Solution

HP Industry Standard Server Solutions Engineer

HP Industry Standard Architecture and Technology

Hardware/Software Support – Installing and configuring computer Hardware Operating Systems, replacement of faulty parts as required by fixing and testing it.

HP Desktops, Workstations and Notebooks Engineer

Technical help Desk experience

Customer needs assessment

IBM Desktops, Laptops and Servers repair.

Office 365 technical support.

ITIL.

Work Experience

Current

Network/Technical Support Engineer

May 2006 till date

Jetlink Limited – Lekki, Lagos State, Nigeria

Roles and responsibilities

Install and maintain network hardware and software

Remote administration of devices such as Routers, Switches, Servers, SMTP servers.

Monitor networks to ensure security and availability to specific user

Network faults troubleshooting and resolution

Providing skills in supporting and troubleshooting network problems and emergencies

Managing and Monitoring all installed Systems and Infrastructure

Liaise with Vendors and other IT personnel for problem resolution

Installing and configuring computer hardware operating systems, replacement of faulty parts as required by fixing and testing it.

Monitoring and maintaining computer systems and Networks

Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance

Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance

preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions

Install and Support LANs, WANs, network segments, Internet, and intranet systems.

Administering and configuring of Network Printer

Supporting HP MPS (Managed Print Services), HP Access Control on customer’s site and remotely.

Provide 1st, 2nd, and 3rd, level support

Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with customers

Installing, configuring, testing and maintaining operating systems, application software and system management tools

Liaise with vendors and other IT personnel for problem resolution

Setting up new users’ accounts and profiles and dealing with password issues

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritising and managing many open cases at one time.

Rapidly establishing a good working relationship with customers

Training customer technically when needed.

Education

National Open University of Nigeria – Victoria Island, Lagos State, Nigeria – 2008 - 2015

PGD Information Technology

3.89 GPA

The Federal Polytechnic Bida, Niger State, Nigeria – 2002-2004

HND (Higher National Diploma) – Electronic/Telecommunication Engineering

The Federal Polytechnic Bida – Bida, Niger State, Nigeria - 2000

OND Electrical/Electronic Engineering

Professional Training Attended

HP Security Certifications (South Africa) – June 27th and 28th 2018

ITIL Intermediate – October 2018.

Project Management Professional (PMP Preparatory Program) - 2015

HP Support Certified: Industry Standard Server Solutions [2013], 2014

HP Learner ID: UV0212892301

HP Support Certified - Industry Standard Architecture and Technology [2013] - 2014

HP Support Certified: Desktops, Workstations and Notebooks [2016] - Feb. 10th 2017

HP PC Hardware Diagnostics UEFI – WBT - Dec. 16th 2015

IBM Certified Specialist: High-End Tape Technical Solutions V7 - 2013

Candidate\Testing ID: SR9193869

HP Technical Certified I: Imaging and Printing Solutions [2012] - 2012

HP Imaging and Printing Technical Fundamental - 2010

HP Learner ID: UV0212892301

Venue of Training: United Arab Emirate (Dubai).

HP Web Jetadmin Printer Fleet Management, 2010

HP Learner ID: UV0212892301

Venue of Training: United Arab Emirate (Dubai).

HP Imaging and Printing Security – Technical, 2010

HP Learner ID: UV0212892301

Venue of Training: United Arab Emirate (Dubai).

Servicing HP Laserjet Monochrome / Color Printer, 2009

Additional Information

HOBBIES: Singing melodious and inspirational songs, Sport ( Morning Exercise (jogging)

Volunteer work: Assisting the less privilege to carry out technical repairs on their computer equipment, and giving free lectures on how to repair and use a computer.

Contact this candidate