Management Service

SENIOR LEVEL FOR SOFT SERVICE /CLEANING /FACILITY - SUMMARY

A dynamic and resourceful hospitality professional with Almost 10 years of experience in operations management of cleaning and facilities .Is highly adept at managing housekeeping department, environmental waste Management, and laundry services .Is capable of handling matters pertaining to Facilities Management .Is adroit at planning and implementing quality parameters for service areas in line with standard and international guidelines .Is quite dexterous in managing change within demanding and pressurized business environment .Has proven expertise in defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. A professional with proven abilities in steering cost consciousness, driving continuous learning & improvement .Exhibits expertise in developing procedures, service standards, operational policies and operating guidelines. Has shown competency in maximizing revenue & profitability of the hotel by best class product & service standards in order to dazzle & delight the customers.

KEY SKILLS

Operations Management

Executing the systems and managing daily operations of the multiple units to achieve maximum efficiency in various operations

Implementing strategy to exceed revenue budgets and increase footfalls & brand loyalty

Housekeeping Operations

Applying the housekeeping policies, standardizing systems / processes and ensuring smooth & efficient operations

Inspecting the public areas, rooms and the entire premises for its up-keep and maintenance

Tender Management:

Review of information about demands and derivation of supply and proposal preparations

Clarification of bid conditions and management of the tender preparation

Monitoring of the bid management in order to ensure it is aligned with the organization's requirements

Contribution in cost and price calculations

Coordination of tender reviews and deadlines and adjust them to the frameworks given by the customers

People Management

Leading, training & monitoring the staff to ensure efficiency in business operations and meeting of individual & group targets

Creating and sustaining a dynamic environment that fosters development opportunities & motivates high performance in team member.

EDUCATION DETAILS:

SCHOOL OVC HIGHER SECONDARY SCHOOL MANAMADURAI TAMILNADU INDIA

COURSE HIGHER SECONDARY (12TH STANDARD)

PASSING YEARS 2001-2003

COLLEGE TAMILNADU POLYTECNIC COLLEGE MADURAI TAMILNADU INDIA

COURSE DIPLOMA IN CATERING & HOTEL MANAGEMENT

PASSING YEARS 2003-2004

UNVERSITY GAUHATI UNIVERSITY IN INDIA

COURSE GRADUATION IN B.B.A (BACHELOR OF BUSINESS ADMINISTRATION)

PASSING YEARS 2004-2007

UNVERSITY MADURAI KAMARAJAR UNIVERSITY TAMILNADU INDIA

COURSE GRADUATION IN B,SC HOTEL MANAGEMENT & CATERING SCIENCE

(DIRECTRATE OF DISTANCE EDUCATION)

PASSING YEARS 2014-2017

PERMANANT ADDRESS: SELVAM THIRUMENI.VETHIYARENTHAL.

KEELAPASALAI (PO) MANAMADURAI.SIVACANGAI (DST)

TAMIL NADU INDIA

JOB RESPONSIBILITIES & ASSIGNED LOCATIONS/ FIVESTAR HOTELS/ HOSPITALS/ RAILWAY/SHOPPING MALLS/SCHOOL/CONSTRUCTION BUILDING AND PUBLIC SECTORS ETC

(I)Housekeeping: (Soft Services including Housekeeping/Cleaning & Façade Cleaning,Waste Management, Laundry, Pest Control etc.

(I)CLEANING & HOUSEKEEPING

Leading a team of 1000 or above members

Maintaining records of Car Park, Train, Shopping Mall and Hotel Rooms Cleaning Records

Preparing manpower, machinery and consumables invoices as per the contract price on the monthly basis

Leading a team of full and part time cleaning operatives

Allocating work of the team and ensuring an even distribution of work

Helping in advertisement for interviews and employment of new and replacement Cleaning operatives as required

Discussing requirements with the facilities/executive housekeeper and personnel department

Ensuring that all cleaning operatives are adequately trained to an acceptable level

Liaising with a team of cleaning operatives and monitoring their perform

Supervising the performance of staff and taking the necessary action to manage performance

Handling order of all cleaning materials required by the team by using agreed suppliers

Prepare the cleaning periodical schedule calendar of special cleaning which is Daily Weekly Monthly and Yearly planner to estimate the entire cleaning results of the building premises.

Monitoring that cleaning materials are used in a safe manner and are kept secure

Assuring the stations health and safety policy

Preparing and authorized the standard requirement of KPI with correspondence through SLA implementation to achieve and bring the target of high level cleaning standard

Coordinating with the General Manager on a regular basis and dealing effectively with any problems or complaints that may arise.

(II)PEST CONTROL ACTIVITY

Performed and documented the application of pesticides while identifying insects, birds and other wildlife. Which included homes, businesses, schools and hospitals

Inspected property, determined problems, and implemented the most effective solutions (including

Received work orders/requests, determined the nature of problems, undertook necessary actions

Maintained knowledge of applicable laws, rules and regulations governing pesticide application

Maintained records and files, and prepared reports

Developed rapport with customers to provide a satisfying customer experience.

Time management to ensure each job was done promptly.

Knowledge of the products used and the manner of which to use them, according to each specific pest.

Maintained an enthusiastic approach to the job and listened intently to ensure all customer needs were met

(III)Rope Access & Cradle Cleaning Skills

Plan and resource for rope access site operations in Qatar & UAE

Manage a team of Operations Supervisors (including subcontractors) including monitoring and authorization of weekly timesheets and expenses, conduct regular staff appraisals and assist senior management with disciplinary matters

Promote safe working practices, ensure full implementation and compliance with the Local policies and procedures

Audit and inspect on-site procedures to the stipulated frequencies

Authorize Method Statements and Risk Assessments

Assist Senior Management and Commercial support in the preparation of tenders and quotations

Undertake sufficient number of on-site duties to maintain existing competencies

Manage the usage of operational equipment ensuring that any repairs, servicing or calibration is carried out in a timely manner and any new equipment is purchased correctly in accordance with Operational Procedures

Liaise with the Stores Supervisors to ensure that all required checks are up to date and records are kept in a tidy and consistent manner

Report and assist in the investigation of any accident, incident or near miss

Ensure the efficient and profitable operation of the rope access & Cradle business unit

Identify and develop profitable new business opportunities

Oversee the planning and organization of appropriate allocation of resources

Through regular site visits, ensure all working procedures, practices and systems are followed

Ensure projects are completed to deadlines

Assist with preparation of management and departmental budget

Establish and maintain IRATA accreditation for the company, in accordance with the standards set by IRATA in the latest editions of IRATA docs: General Requirements and International Code of practice.

Carry out pre-job screening, competency checks and analysis of rope access personnel.

Manage the technical and safety issues of equipment and Rope Access related procedures.

(IV)Waste Management

Overseeing waste management schemes, such as at landfill sites

Supervising the transportation of waste to ensure that it takes place efficiently without contaminating air, land or water sources

Assisting with the development, promotion and implementation of new waste disposal schemes

Ensuring compliance with current legislation in the transportation, handling and disposal of waste

Formulating & controlling the budget for waste disposal

Collating statistics and compiling reports often to strict deadlines

Monitoring the quality and performance of waste services, including contract management of external providers

Assisting with the development of information and promotional materials

Aiming to meet waste reduction and recycling targets

Dealing with enquiries and complaints from members of the public both in person and by phone or email

Investigating and following up claims of the illegal dumping of waste and working with other waste regulation enforcement staff

Consulting with residents, community groups, councilors, housing associations and traders' associations about waste management issues, identifying their requirements and providing appropriate solutions

Developing research projects and contributing to the activities of national groups concerned with waste disposal

(V) Laundry

Developing and putting into operation the current system and technical advancement in the field of Laundry operations

Formulating washing formula for stained loads

Ensuring the washing of linen and uniform as per standard

Maintenance and upkeep of all laundry equipment

Coordinating with the Engineering Department about their routine maintenance of the equipment

Preparing Annual Laundry Budget

Developing new methods for increasing laundry efficiency

Coordinating with the maintenance team for outstanding repairs of machinery

Handling overall controlling and supervision of the department

Training and coordination with supporting departments

Recording and monitoring laundry cost

Making reports and recommendations when required

Overseeing the laundry equipment preventive maintenance program

Approving distribution of linen to guestrooms and food and beverage department areas

Directing all laundry staff

Approving the laundry staff duty roster

Organizing training for the staff

Hiring and training new laundry staffs

Managing the team

Handling computer and hotel applications

Planning and judging uniform replacements

Ensuring the uniform room inspects all uniforms daily for replacement and damage

Providing other duties and services as assigned by the executive housekeeper

Conducting weekly departmental meetings with supervisors

(VI) TENDER MANAGEMENT

Ensure timely evaluation of quotation and awards to respective contractor/ sub-contractor/ supplier

Plan and assist contract department carrying out the quantity surveying work which compliance with the Cleaning / Facilities.

Ensure certification of payment to contractor/ sub-contractor/ supplier and take corrective actions in order to ensure there are no cost overruns and within budget

Assess promptly progress claim and variation order claim submitted by contractors and verify and obtain approval

Assist superior to follow-up the monthly payment certificate as well as retention sum upon completion of job

Plan and organize the task assigned accordingly without compromising accuracy of taking off within required timeframes

Assist superior to source and recommend the new contractor

Check the draft tender documents, attend pre-tender meeting, tender interview and calling for tender/ quotation

Responsible for final account management

Prepare letter of award when necessary

Preform other ad-hoc tasks as assigned by superior

TRAININGS/GATE PASS

Attended the Fire Diversity Training (Certified from UAE, Dubai Civil Defense Aug-2009)

Completed First Aid Safety Training (Certified form Leader Training Center from UAE Abu Dhabi Nov-2012)

Completed Health & Safety (HSE) Training (Certified from Serco Dubai Metro from UAE, Dubai Aug-2009)

Completed Customer Awareness Training (Certified from Serco Dubai Metro From UAE, Dubai Aug-2009)

ARPAL Product Cleaning Chemical training Completed Related to MSDS/COSHH (Certified from Arpal-Gulf UAE, Dubai Sep-2009)

Heavy Equipment Ride-On Cleaning Machinery training completed (Certified From Taski Intercare Limited UAE, Dubai Aug-2009)

HZS Safety Training has completed from ENTERTECH QATAR For Qatar Petroleum Project.

Holding Dukhan and Ras-Laffan Valid Gate Passes to access the Qatar Petroleum Cleaning Project under the sponsorship from Bin Arbaid Group.

AWARDS & ACHIEVEMENTS

Pulse Award from Serco Dubai Metro UAE, Dubai in the year 2010

Vision Mission Value Awards About Emaar Hospitality Group Company Growth Achievement UAE, Dubai in the year 2009

Received Customer Care and Time Management Certificates in the year 2012

Knowledge to handle the BICS Training (British institute of Cleaning Science )

ISO 9001,14001,18001 Quality Management System completed about the specification of Quality,Environmental and occupational Health and Safety Policy.

IT SKILLS

Opera Hotel Management System

XP and Windows Vista

MS Office

Internet Applications

Declaration

I hereby declare that the information furnished above are true and correct to the best of my ability.

SELVAM THIRUMENI +974-********

SELVAM THIRUMENI

Mobile QATAR +974-********

***************@*****.***

Passport No L 3414485

Driving license

1- Dubai (UAE) 2- Qatar 3-India.

Date of birth: 19/04/1985

Language Known:

English, Tamil, Malayalam, Hindi

Marital Status: Married

Nationality: Indian

Religion: Hindu

Work Experience:

PRESENTJOB CLEANING OPERATIONS EXECUTIVE AT BINARBAID GROUP QATAR SINCE APRIL-2017

SNS GROUP OF CONSORTIUM TRADING & CONTRACTING CO DOHA QATAR.

POSITION: SOFT SERVICE OFFICER

DURATION: FEB 2015 – MAY 2016.

EMPLOYER ETA ASCON GROUP OF MBM ABUDHABI UAE

POSITION CLEANING OPERATIONS EXECUTIVE

CLEANING PROJECTS: ADAT: ABUDHABI AIRGRAFT TECHNOLOGY

ADIA:ABUDHABI INVESTMENT AUTHORITY,ETIHAD TOWER

DURATION: DEC 2011 – AUG 2014

3, EMPLOYER -DUBAI METRO SERCO LIMITED

POSITION: CLEANING SUPERVISOR

DURATION: JULY 2009 – SEP 2011

, JUMEIRAH BEACH ONE& ONLY ROYAL MIRAGE FIVE STAR HOTEL DUBAI UAE

POSITION: HOUSEKEEPING/LAUNDRY SUPERVISOR

DURATION: Dec 2007 – JULY 2009

Language known

1 ENGLISH 2.ARABIC(BAISC), 3.HINDI, 4.TAMIL 5.MALAYALAM

Personal Details

D/O/B 19/04/1985. NATIONALITY: INDIAN.

RELIGIO HINDU,. MARITAL STATUS: MARRIED

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