Patricia W. Fort

813-***-****

the ac923m@r.postjobfree.com

OBJECTIVE:

To work in an environment where I may use my administrative, clerical and data entry skills and grow within an organization.

PROFESSIONAL SUMMARY

Over 10 years of Professional Administrative Assistant verses in clerical and data entry. Excellent attention to detail, quick learner, and highly dependable. Strong people, organizational, multi-tasking and problem-solving skills. Desire to utilize professional experience and abilities to take on new challenge with an established company.

SKILLS

Proficient in Microsoft Office

Multi-line professional phone etiquette

Photocopying, fax machine, and advance clerical knowledge

Type 40 wpm

WORK HISTORY

Account Representative 08/2015 to Present

G C Services —Lakeland, FL

Receive inbound calls and make outbound calls to existing Verizon wireless customers

Attempt to collect payments from customers by utilizing negotiation skills also collect on delinquent accounts

Interact with angry and disgruntled customers

Document all collection and collection attempts in clear, concise language in Verizon collection systems software

Monitor payments due from clients and promptly contact clients for past due payments

Research and resolve accounts payable discrepancies

Receptionist 03/2010 to 05/2010

Frank Crum Staffing @ Brandon Ford – Tampa, FL

Greeted incoming customers in a professional manner and provided friendly knowledgeable assistance

Answered and managed incoming and outgoing calls while recording accurate messages

Responsible for maintaining vehicle service records and service schedules for management office

Staffing Now – Tampa, FL

Benefits Associate @ Coastal Administrative Services 05/2008 to 12/2008

Accurately audited /proofread medical insurance forms for Group Health

Responsible for maintaining and filing client information

Collection Clerk @ Shoreline Health Care Management

Processed medical collections accounts for nursing homes

Created and processed demand letters

Submitted via email asset searches and billing information to various nursing home facilities

Collection Specialist @ Sea Crest Health Care Management

Processed collections accounts

Entered data to ensure debts balanced at the end of each month

Administrative Assistant / Secretary II/ H I M Clerk 09/1999 to 05/2007

Mental Health Care, Inc. Plant City, FL

Coordinated office inventory by restocking supplies and placing purchase orders

Provided clerical support to company employees, including copying, faxing and file management

Answered and managed incoming and outgoing calls while recording accurate messages

Opened and properly distributed incoming mail

Searched files for requested information and responded to inquiries

Accurately reconciled cash drawer

Organized, maintained, and accurately entered and updated client information electronically

Responsible for obtaining doctor’s signature on prescriptions and filing counselor and doctor’s progress notes

EDUCATION

Bachelor of Science Management /Supervision Administration

Polk State College –Lakeland, FL

Associates of Science Office System Technology 05/2015

Hillsborough Community College – Plant City, FL

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