Seed Technician/Sales Representative/Receptionist/ Customer Service

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Sierra Surabian

***************@*****.*** t **46 Los Osos, Ca 93402 t 831-***-****

EDUCATION

University of California, Santa Cruz: September 2014 – March 2018 Bachelor’s Degree- Environmental Studies – GPA: 3.94 Degree Honors: University Honors, Summa Cum Laude; Environmental Studies Highest Honors; Environmental Studies Senior Comprehensive Honors; Dean’s List Honors- September 2014 – June 2017 Koret Scholar: Fall 2017

Reedley High School, Reedley, California: August 2010 – June 2014 High School Diploma

Honors: Valedictorian 4.29

EMPLOYMENT

Server at The Apple Farm Restaurant & Bakery - 2015 Monterey St. San Luis Obispo, CA, 93401: August 2018 – Present s Provide excellent customer service to guests at all times in a high-pace, three-course meal restaurant. s Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations/parties. s Familiarize guests with the various menu and daily specials. s Up-sell additional products when appropriate.

s Accurately record food and drink orders using a POS ordering software, order slips, and/or by memorization. s Communicate order details to the kitchen staff.

s Follow all relevant health department regulations. s Ensure that all orders are accurate and brought to each table in a timely manner. s Handle bills and various forms of payment i.e. debit/credit cards and cash. Seed Technician/Sales Representative/Receptionist for Crockett Family Farms- Templeton, CA 93465: 2014 – Present s Responsible for harvesting and properly storing mature seeds. s Hand sort and package seeds.

s Inspect seeds for signs of immaturity, decay, shriveling, sprouting, disease, and other factors affecting performance. s Work retail and sales at various agricultural events. s Ensure the proper set-up and dismantle of booths, tables, and displays. s Assist and educate customers on our genetics, as well as of our seed and merchandise deals. s Maintain the cash register and drop box.

s Responsible for handling customer orders, preparing shipments, and completing deliveries. s Ensure product shelves are properly labeled and fully stocked. s Weekly office duties include emailing, scanning, filing, and printing required documents specified by my supervisor. Server at Ideal Bar & Grill- 106 Beach St, Santa Cruz, CA 95060: July 2018 – August 2018 s Maintained detailed knowledge of menu entrees, drinks, wine pairings, and daily specials in order to provide guidance to customers and promote sales.

SIERRA SURABIAN

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Sierra Surabian

s Up-sold appetizers, specialty beverages, premium alcohol brands, and desserts through suggestive selling. s Entered customer orders on electronic handheld devices and POS terminals. s Served and attended to multiple large tables of guests, while simultaneously paying attention to specific dietary needs. s Coordinated with kitchen staff to ensure timely and accurate order preparation. s Regularly followed-up with guest tables and promptly fulfilled additional requests. s Handled bills and various forms of payment

s Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.

s Pre-bussed tables to assist bussers.

s Assisted restaurant hosts by answering the phone to take reservations or to-go orders, and by greeting, seating, and thanking guests.

s Performed opening/closing procedures and side-work duties according to assignments made by supervisors/managers and established checklists.

Waitress/Room Server/Banquet Server at Hilton Santa Cruz, Stonehouse Bar & Grill- 6001 La Madrona Dr., Santa Cruz, CA 95060: July 2017 – July 2018

s Received Employee of the Month and nominated for Hilton Hotels Spirit Award. s Greeted and informed guests of the daily specials. s Assisted customers with drink and entrée requests. s Cleaned and prepared tables for new customers.

s Followed FDA health regulations and consistently adhered to quality expectations and standards. s Prepped and restocked the restaurant supplies and buffet throughout the day and for the next shift. s Took and prepared Room Service orders for guests. s Was responsible for guest room bills, as well as cash and credit card payments. s Set up banquets for diverse community and fund raising events such as weddings, private parties, and conferences. s Ensured all guest equipment was assembled and arranged correctly. s Set up and arranged tables, various seating, decorations, buffets, and drink stations. s Regularly checked on guests to ensure satisfaction with each food course and beverages. Waitress/Cashier at Boardwalk Bowl, Coasters Bar & Grill-115 Cliff St, Santa Cruz, CA 95060: June 2016 – June 2017 s Greeted and sat customers.

s Took orders and served customers food and drinks (alcoholic and non-alcoholic). s Handled bills, cash, credit cards using a Micros system electronic cash register. s Bussed/prepped tables for new customers.

s Stocked supplies- ice, condiments, ingredients.

s Cleaned dishes, tables, counters, and various workspaces. s Prepped ingredients for entrées.

s Prepared various entrées and appetizers.

Cashier at Elite Grower Supply- 820 N Alta Ave, Dinuba, CA 93618: February 2013 – December 2013/ Interned September 2017 – December 2017

s Maintained the cash register.

s Assisted customers and informed them of store products and deals. s Ensured availability of merchandise by maintaining inventories. s Individually price labeled products on the shelves. s Provided a safe and clean work environment.

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Sierra Surabian

ACTIVITIES

Interned at Envirocann- farming quality assurance & quality control certification company: June 2016 – January 2017 s Acted as an Environmental Consultant assistant.

s Interpreted and applied local, state, and federal ordinances & regulations that related to land use planning and environmental review in order to properly guide clientele. s Educated clients on the USDA National Organic Program regulations, as well as our 3 tiers of certification. s Educated clients on best management practices (BMP) for small scale and large commercial farming. s Attended webinars and seminars focusing on biodiversity, organic farming practices, agroecology, and similar horticulture topics.

s Scanned/filed/printed client applications, EMPs, and other cliental information. s Emailed and meet with potential and current clients as directed. Interned for UCSC’s Center for Agroecology & Sustainable Food Systems: March 2016 – June 2016 s Practiced sustainable food systems with organic farming techniques and integrated pest management systems. s Performed general maintenance of the various agricultural gardens at their two farm locations. s Implemented various composting practices.

s Planted, pruned, harvested, and packed various food crops with a team for the campus dining halls and downtown markets.

Interned at the UCSC Arboretum: January 2016 - March 2016 s Practiced Mediterranean ecosystem conservation and habitat restoration. s Performed routine landscaping maintenance tasks alongside my team. s Planted and pruned various plant and tree species. s Collected and disposed of litter and debris.

CSF Club: 2011 - 2014

s Acted as the Club Treasurer who was responsible for the financial transactions of the club. s Collected club funds and kept an up-to-date record of the money spent and received. s Managed a low funded budget and distributed necessary club funds for each club event/activity. s Collaborated with CSF staff, school faculty, and other students on implementing several projects. K.T.B/S.O.S Club: 2013 - 2014

s Worked as Events Coordinator for the club.

s Generated creative ideas for fundraising and raising awareness events. s Was responsible for ordering and managing details pertaining to events and activities. s Worked with a team to ensure events ran smoothly. s Coordinated projects with a diverse range of people that included all ages and a variety of ethnic and class backgrounds. WORK SKILLS

s Laboratory experience handling large quantities of samples and hazardous materials s Landscape management, soil sampling, and data analysis experience s Proficient in data entry, JMP Stats Software, and the Microsoft Office programs s Receptionist experience—answering phone calls, scheduling appointments, relaying messages, notetaking s Experience filing, copying, scanning, and faxing various documents s Dependable professional—on time for all shifts, punctual and reliable 4

Sierra Surabian

s Effective team player—fill in wherever help is needed s Perform well under stress

s Excellent time management

s Strong communicator and public speaker

s Great problem solver

s Able to multitask and manage conflicting demands s Can follow precise procedures attentively

s Energetic person, who is approachable and friendly s Quick learner with a great memory

s Not afraid to take on a challenge

CERTIFICATIONS

s California Food Handler Certification

References Available Upon Request.

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