Receptionsist/Clerical/Administrative Assistant

KIMBERLY DUNCAN

**** * ******* **, #** Spokane, WA 99205 · 509-***-****

*****************@*****.***

My goal is to always become the best in whatever job I work with a life philosophy of “bloom where you’re planted”.

EXPERIENCE

NOVEMBER 2017 – PRESENT

RECEPTIONIST, wildrose graphics

I am responsible for the customer interaction within the front lobby area. My daily requirements are answering all calls promptly and politely, screening sales calls, providing basic information as it pertains to each custom order inquired, directing calls to appropriate sales representative, greeting customers with a polite and cheerful attitude, getting orders from the pick-up area to the correct customer, accepting payment (cash, credit, check), organizing pick-up area, general cleaning within offices and lobby, writing orders as requested, writing simple orders to which information has been received before(re-orders) without direction, collecting general information from new customers prior to matching with sales rep, organizing sales floor, maintaining customer files, assisting production as needed when larger orders are being printed, running errands as requested from owner/boss, making follow-up calls to inquiries, calling customers as orders are ready for pick-up, assisting trophy production through busy season as necessary, inputting data into all databases requested, creating order spreadsheets/summaries, other administrative duties as requested from owner. I work closely with the owner and assist in her orders for the majority. I have also assisted in data-entry to work with our financial analysis program and bringing our files into a computerized program for a more simplified access point.

November 2011-November 2017

This window of time provided me the opportunity to be a stay-at-home mom to my two children.

OTHER RELEVANT EXPERIENCE

There have been jobs between these time frames, some in retail and others in childcare- none of which apply to this particular job description. I am willing to share those with you as requested.

FEBRUARY 2004 – SEPTEMBER 2006

SWITCHBOARD OPERATOR, bowie memorial hospital

I ran the switchboard during afternoon/evening hours regularly during a work-study program while I attended high school. I was responsible for answering all calls, directing them to appropriate departments/ patient rooms, greeting families visiting patients, directing them to the correct destinations, connecting them with the nurse’s station as needed, maintaining an up-to-date patient room lists, maintaining privacy to those unlisted, providing limited information as able over the phone to families and friends, maintaining visiting hours, utilizing copier as requested, general cleaning and organization of my area, locking up when hours ended in the evening shifts.

EDUCATION

JANUARY 2010- OCTOBER 2011

INCOMPLETE AA, southwestern assemblies of god university

Due to financial and family hardships, I decided to leave college to be with my family, while there I maintained a 3.5 GPA and enrolled in a full-time class schedule each semester. I also worked part-time during the school year and full-time during the summers. I worked for the school during summer camps and fall events before school started again.

MONTH YEAR

2002-2006, BOWIE HIGH SCHOOL

3.8 GPA/ Work study program 2004-2006/

SKILLS

Professional Appearance, daily

Polite and upbeat attitude in person and over the phone

Ability to learn quickly and adapt to changing workflow

Prompt and efficient

Work well with others as a team member and alone, depending on the work at hand

Great listening and communication skills

Comfortable using computer with average computer skills, willing to learn new systems and programs

Ability to maintain client privacy

Ability to prioritize and work through a list of responsibilities

Open to constructive criticism

Comfortable using Microsoft Word, learning Excel.

ACTIVITIES

I love helping where I’m needed. Some of the experiences I have enjoyed at my current job are working closely with the owner to ensure we meet deadlines in getting orders processed in a timely manner, helping in keeping her on schedule with business meetings as well as personal appointments, handling customers and calls on her behalf- providing a person for her customers to speak with when she is unavailable at that time, assisting in order details and learning other areas of the company to become more versatile in my role, abilities, and knowledge. I come from a background of strong work ethic and will work the hardest to become the best at whatever I do.

DESIRED SALARY:

$35,000/yr-$37,000/yr

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