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Customer Service Manager

Location:
Lagos, Lagos, Nigeria
Posted:
August 11, 2019

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Resume:

TIMOTHY, Kenneth Folorunsho

BLK** PLT**, Olanireti Fasan Street, Magodo Phase 1, Ikeja, Lagos • Phone: +234**********

E-mail: ********@*****.***

PERSONAL DETAILS

Date of Birth: 31st May, 1988

Gender: Male

State of Origin: Kwara

LGA: Offa

Nationality: Nigerian

Religion: Christianity

HIGHLIGHTS OF SKILLS/QUALIFICATIONS

Customer Service

Product Marketing

Teaching

Proficient in MS Office, MS PowerPoint/Presentation, System Configuration

Multilingual: Fluent in English, Hausa and Yoruba

EXPERIENCE

iSON BPO International Limited (Customer Care Representative <MTN Call Center>)

Manage huge amount of incoming calls (Hausa, English and Pidgin), handling customers’ queries, complaints, and requests over the phone and providing them with appropriate solutions and alternatives within a time limit. Through hard work, performance and professional experience within a short period, I rose to Top 20% Segment where I handle MTN High Value Customers whom in such regard are classified as Prestige Customers. Handling average of 200 calls per 8hour shift, and running various shifts ranging Morning, Afternoon, Night, and split shifts

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines and policies

Isale Maliki Primary School (Teacher)

Teach Literacy, Numeracy, Social Studies, Basic Science, Fine Art, Health Education

Portal Realties Limited (Marketing Executive)

Source for clients

Gather and analyze customer insight

Prepare marketing strategies alongside other company executives

Sustain rapport with key accounts by making periodic visits

Prepare weekly and monthly report for my team, and also prepare monthly roster for marketing operations for all teams

Jama’at Nasril Islam Grammar School (NYSC)

Set-up new systems for students’ use

Teaching students on computer literacy/ Managed and supervised students practical projects

Assisted other teaching staff on request and also as instructed by the school principal

IMT Computers Nigeria Limited (Learning Center/Computers and Networking Devices Sales)

Set-up new systems for students’ use

Managed and supervised students

Set-up new systems for students’ use

Identified and troubleshot systems, equipment and operation-related issues

Assisting other instructors to ease them of bulky duties

Carrying out other duties as directed by my supervisor

EMPLOYMENT HISTORY

Customer Service Representative (MTN) 2017 – Current

iSON BPO International Limited, Ilorin, Kwara State

Teacher 2018 – Current

Isale Maliki Primary School, Ilorin, Kwara State

Marketing Executive 2016

Portal Realties Limited, Opebi, Ikeja, Lagos State

ICT Teacher 2014 – 2015

Jama’at Nisril Islam Grammar School (NYSC), Oro, Kwara State

Computer Instructor 2013

IMT Computers Nigeria Limited, Ikeja, Lagos, Nigeria

EDUCATIONAL HISTORY

B.Sc. Computer Science (2nd Class Upper) 2014

Benson Idahosa University, Benin City, Edo State

West African Senior School Certificate (WASSC/WAEC) 2007

Classical International Secondary School, Warri, Delta State

First School Leaving Certificate (FSLC) 2000

Wuro Bulude Primary School, Mubi, Adamawa State

OTHER QUALIFICATIONS

MTN How May I Help You (Customer Service Training) 2017

DIPLOMA (Web Design: XHTML, HTML, CSS, PHOTOSHOP, Etc.) 2017

DIPLOMA (Computer Engineering and Networking) 2013

DIPLOMA (Computer Engineering and Network Admin.) 2011

REFERENCES

Ayanbadejo Olukoyejo Emmanuel

Auditing Supervisor

Lagos State Internal Revenue Service (LIRS)

The Good Shepherd Building, Alausa, Ikeja, Lagos

+234**********

************@*****.***

Mrs. Ishola Rachel

Radio Presenter

Rainbow FM

4 Gbolahan Akinmuda Street, Magodo Phase 1, Ikeja, Lagos

+234**********, +234**********

**********@*****.***



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