Customer Service Medical Assistant

MICHELE JAMES

*********@*****.*** / H: 951-***-****

***** ******** **. ***** ******* Ca 92313

SUMMARY

Skilled Administrative professional adept at mentoring junior team members, coordinating programs and leading independent projects. Capable of reviewing and improving office processes to reduce errors, waste and inefficiencies..

Diligent Office Automation Clerk possessing 20 years of hands-on experience in performing front office duties, including customer service and administrative Assistance.. Creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars, and scheduling meetings.

Responsible and energetic individual offering 20 years of experience in office environments. Proficient multi-tasker with ability to manage 7-line phone system, records maintenance and high-volume business inquiries.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

SKILLS

Routing correspondence

Document retrieval

Call center specialist

Customer service

Type 55 WPM

Fluent in ASL

Intake 75 calls per day

EXPERIENCE

Hospital Technician 1 / LifeStream - San Bernardino, CA 04/2018 - 06/2019

Effectively controlled the release of proprietary and confidential information for general client lists

Installed, tested and serviced alarm systems, ensuring that they functioned correctly

Proactively identified and solved complex problems impacting operations management and business direction

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Call Center Customer Service Specialist / LifeStream - San Bernardino, CA 05/2016 - 05/2018

Helped company maintain exceptional client service ratings on external audits

Prepared, completed and processed customer account forms and database changes

Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction

Educated clients on how to navigate company systems and work within established frameworks to obtain desired services

Successfully take in 75 calls per day and efficiently handle them

In-Home Caretaker / Ihss - Riverside, CA 07/2013 - 04/2016

Monitored medications for patients

Monitored clients' progress to report necessary changes

Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care

Assisted disabled individuals to foster independence while still closely monitoring safety at all times

Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs

Managed various daily job tasks, including patient transportation and appointment scheduling

Call Center Representative / Wells Fargo - San Bernardino, CA 08/2012 - 02/2013

Process payments on mortgage loans. Upscale. Work with programs for hurricane relief

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction

Prepared, completed and processed customer account forms and database changes

Consulted with customers to determine best methods to resolve service and billing issues

Achieved high sales percentage with consultative, value-focused customer service approach

Secretarial Assistant / Corona-Norco Unified School District - Corona, CA 02/2005 - 07/2012

Received and routed incoming calls and correspondence to promote timely communication

Liaised between internal and external stakeholders, providing updated project satus and performance reports

Answered phone calls and asked appropriate questions to determine which department or staff member could be of service

Kept reception area clean and organized to offer positive first impression to every visitor

Attended meetings and took meticulous notes to disseminate to all participants

Exceeded specific team goals by partnering with staff to share and implement best practices

EDUCATION AND TRAINING

So California College of Medical Careers - Anaheim, CA

Certificate : Medical Assistant

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