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Desktop Support Customer Service

Location:
Atlanta, Georgia, United States
Posted:
August 09, 2019

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Resume:

ANTRON SHULER

**** ***** ***** *****, ******, GA 30096 • 770-***-**** • ac91cr@r.postjobfree.com

Professional Summary

I have a diverse educational background with years of experience in information technology with a strong work ethic and self-motivation with all technology.

Skills

CYBERSECURITY POLICIES AND PROCEDURES

NETWORK ADMINISTRATION SUPPORT

APPLICATION SUPPORT

DISASTER RECOVERY

DESKTOP SUPPORT

OPERATING SYSTEM TESTING

SOFTWARE TESTING, HARDWARE DIAGNOSIS, HARDWARE MAINTENANCE AND REPAIR

WEBSITE DESIGNING AND EXECUTION KNOWLEDGE

I.T. CONSULTATION

REMOTE COMPUTER CONNECTIONS ACCESS

DEVELOPING SECURITY PLANS KNOWLEDGE

BASIC KNOWLEDGE OF INFORMATION SYSTEMS MGMT. TYPES AND FUNCTIONS

MULTIPLE WINDOWS OS FIREWALLS EXECUTIONS KNOWLEDGE

CLIENT ASSESSMENT AND BUSINESS ANALYSIS

NETWORK ADMINISTRATION

HOME/OFFICE EQUIPMENT EXPERIENCE

EXPERT USER OF MICROSOFT WINDOWS XP,7,8,10

MAC OS MOJAVE INTERMEDIATE KNOWLEDGE

BASIC DEPLOYMENTS OF SERVER 2008, 2012 2016 USING GWINNETT TECHNICAL COLLEGE VIRTUAL LABS TECHNOLOGIES

TECHNICAL DOCUMENTATIONS INTERPRETATION AND ORAL PRESENTATIONS EXPERIENCE

OFFICE 365 PROFICIENT USER OF WORD, EXCEL, POWERPOINT, OUTLOOK, AND SKYPE

Work History

Employer: CVS Pharmacy

Position: Customer Service Rep., 02/28/2001 to 04/30/2019

Location: Atlanta GA

Contact Number: 1-888-***-****

Employment Status: Resigned

Duties:

Helped customers find desired merchandise and promoted other options by using strong interpersonal, customer service orientated, and upselling abilities

Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches

Daily Team collaborations projects to complete the business needs of the multiple stores with diverse cultural locations

Helped customers and newer employees by answering questions and fulfilling multiple job-related requests.

References:

Keir Evans

Relationship: Former CVS Collage

Contact Number: 770-***-****

Artelida Jackson

Relationship: Friend

Contact Number :404-***-****

Fatima Martinez

Relationship: Friend

Contact Number :404-***-****

Education

Gwinnett Technical College (North Fulton Campus)

Address: 2875 Old Milton Pkwy, Alpharetta, GA 30009

Phone: 470-***-****

Attendance: 2/2017-Present

Estimated Graduation Date: 8/2022

GPA: 3.2

Program of Study: CYBER SECURITY

Certifications:

Pc Repair and Network Technician PR 21: This Certification Encompasses All of The Skills Necessary for The CompTIA A+ And the CompTIA Network + Certifications.

Accomplishments

Established a Self-Managed Freelance Computer Repair Business in Charleston, Sc in 2002 that continued sporadically to the Atlanta, Georgia area in 2010 to present.

Main responsibilities include:

Diagnosed /replacing computers at the component level, setting up alternative repair procedures to meet customer needs with detailed field notes created,

Multiple Tutoring sessions instructed others how to do use their software, computers, or any other tech devices more effectively and securely,

Executing sales and marketing strategies tailored to customers computing habits, needs, or wants,

Completions of various disaster/virus infected recovery projects and organizing customers data from clients their hard drives,

When needed, assume remote control over customers' computers to resolve problems that my clientele felt uncomfortable with approaching .in addition to but not limited to other tasks,

NOTABLE SOFTWARE USED

VMware Workstation 2019 {virtualization software}

Vpn Gate-Client-2019 {VPN software}

Network Miner version {Network Forensic Analysis Tool}

Devolutions Remote Desktop Manager 2019 {manages remote connections}

Aida64 Business 2019 {hardware, database, and software inventory}

Softheap Net Admin {protection for Windows-based network workstations}

Office 365 (Word, Excel, PowerPoint, Project, Skype, etc.)

Sandboxie [Container-Based Software Isolation Software)

Hiren live Usb boot {Data Recovery, WIN.PE Environment, Dos Tools, And Other Window/ Linux System Tools}

WYSIWYG Web Builder {custom web site designer}

SoftPerfect WIFI Guard {protects small WIFI networks, monitoring}

SoftPerfect NetWorx {evaluate/monitor your bandwidth consumption}

Codeweaver Crossover (for Mac Os) {enables many Windows-based apps.to run on MacOS}

Security Related Software Used: Avast Premium, Eset Smart Security, Eset Endpoint Security, Symantec Endpoint; in addition to but not limited to other software titles.



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