Sales Customer Service

KENYATTA M. ECHARD

*** ********** ***** ******, ** 27707

919-***-**** ***************@*****.***

I am a hard-working and determined professional seeking an opportunity to succeed.

I am confident that my knowledge, ability and experience will fulfill all required obligations.

AREAS OF STRENGTH INCLUDE

Time Management

Identifying/Resolving problems

Communication Skills

Account Management

Database Creation and Maintenance

Employee/Customer Relations

Results Driven

Team Oriented

PROFESSIONAL HISTORY

Express Professional NC Quick Pass

Morrisville, NC

Call Center Agent Promoted to Mail Clerk

2018 to 2019

A typical day was taking anywhere from 40 - 60 inbound calls a day. I learned a lot of about problems solving and how to resolve customer billing issues, et

. Mail Clerk we are charged with receiving, sorting, and sometimes opening the incoming mail deliveries. They are also usually responsible for distributing the mail to the proper recipients within NC Quick Pass.

Chick-Fil-A

Durham, NC Food Preparation Worker Customer Service Tea

(temp)

Winter 2018

Guest service job duties include greeting customers, taking customer orders, and completing transactions on the cash register. Food preparation duties consist of cooking food and assembling sandwiches.

UNC Hospital of Chapel Hill

Chapel Hill, NC

Housekeeping (Per Diem)

2018 to 2018

Specific duties include dusting and polishing, cleaning all furniture and accessories,

washing windows and mirrors, removing any stains or marks and emptying all trash.

Housekeeping aides clean and sanitize bathing spaces, sinks and toilets; vacuuming,

sweeping and mopping are also included in their duties.

Ulta Beauty

Durham, NC

Prestige Beauty Advisor (Seasonal)

2017 to 2018

The Beauty Advisor is responsible for providing an exceptional experience for all Ulta

Beauty guests by engaging each guest to determine individual needs, keeping fixtures fully

stocked with merchandise, performing cashier duties, maintaining overall store

cleanliness, and completing tasks as assigned.

Adecco (Honda Power Equipment, Inc.)

Swepsonville, NC

Assembly Line Worker (Temporary)

2017 to 2018

Prepares work to be accomplished by studying assembly instructions, blueprint specifications,

and parts lists; gathering parts, subassemblies, tools, and materials.

Alorica (Verizon)

Greensboro, NC

Telesales Manager

2016 to 2017

Contact potential or existing customers to inform them about a product or service using

scripts. Answer questions about products or the company. Ask questions to understand customer

requirements and close sales. Enter and update customer information in the database. Take and process

orders in an accurate manner. Handle grievances to preserve the company’s reputation. Exceed/meet sales

quota and facilitate future sales. Keep records of calls and sales and note useful information.

UNC Chapel Hill

Chapel Hill, NC

Food Nutrition & Services

2016 to 2016

Prepare food according to planned menus. After developing the meal plans and also transport each patient’s meal to their room during their stay at the hospital. Clean and maintain a safe and sanitary kitchen.

Rainbow

Durham, NC

Sales Associate (Seasonal)

2015 to 2016

Acknowledge the customers. Engage the customer through conversation. Determine the customer’s needs. Handle returns complaints graciously and effectively. Handle register as well. Receive and display new shipment. Be aware of current promotional items and correct pricing. Work with the other associates to achieve the store’s sales pan. strive to achieve individual sales pan.

Conduit Global

McLeansville, NC

Call Center Representative

2015 to 2015

Taking phone calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business

Macy’s

Greensboro, NC

Contingent (Seasonal)

2014 to 2015

Consulted with customers to determine needs, assess personal style, and find best-fit items. Provided information and advice on current trends and recommended accessories to match purchases. Helped customers select pieces and brought additional sizes.

Merchandised displays according to corporate instructions. Kept up to date on fashions and upcoming items. Restocked racks, prepared for sales, removed trash, and organized sales floor.

Endivo Hair Gallery, INC.

Durham, NC

Sales Manager Receptionist

2011 to 2016

Work as lead Sales Associate on full-time basis in a high end Hair salon. Train and mentor new associates on procedures and sales techniques. Assist management with scheduling and performance improvements. Consistently maintain top performance in number of transactions and sales totals. Put out new merchandise with signage and appealing displays that encourage customer sales and move overstocked items. Offer ideas to management for items that should be promoted, marketing strategies, and customer satisfaction improvements.

Chick-Fil-A

Durham, NC

Cashier Customer Service Team

2010 to 2011

Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks. Greet customers entering establishments. Maintain clean and orderly checkout areas.

EDUCATION

Hillside High School Durham, NC Diploma 2011

Bennett College Greensboro, NC

REFERENCES

Mary Young 919-***-****

Bernadette Watts 919-***-****

Anthony Marsh Sr. 919-***-****

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