Profile

Extensive experience with customer service and ability to interact with customers coming from different nations around the world.

Friendly and resourceful candidate with a sound and optimistic outlook at work.

A person who is eager to learn and enjoys overcoming challenges while maintaining strong work ethics.

Strong language skills.

Education

Diploma of Vocational Studies (DVS) Hotel Reception 2012

John F. Kennedy Business Centre, St. Michel QC

Department of Aviation Services and Management 2010

China University of Science and Technology, Taiwan

Work Experience

CBV collection agency – Collection agent for Telus 2019 Jul - Present

Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments.

Acts as the liaison between creditors and customers and manages overdue accounts.

Communicate with customers by telephone and written correspondence

Monitor customer accounts and provide timely and effective resolutions to collection issues

Air Canada – Flight Attendant 2017 Mar–2019May

Attend pre-flight briefings on details of the flight

Ensure that adequate supplies of refreshments and emergency equipment are on board

Demonstrate the use of emergency equipment.

Reassure and assist passengers during flight

Direct passengers in case of emergency, administer first aid when needed.

Rogers – Customer Relation Representative 2013 Nov-2015 May

Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Determines requirements by working with customers.

Sells additional services by recognizing opportunities to upsell accounts; explaining benefits and new features.

China Airlines - Reservation and Ticketing 2013 Nov-2015 May

Make and confirm reservations.

Assist travel agents and passengers by answering questions on the phone.

Phone sales and service

Investigate complaints regarding safety violations.

Volunteer Work

Montreal Chinese (Mandarin) School – Mandarin Teacher 2011-2013

Plan, prepare and deliver instructional activities that facilitate active learning experiences

Develop schemes of work and lesson plans

Additional Information

Language: Fluent in English, Mandarin, and Taiwanese. Basic French and Cantonese

Computer Proficiency: Microsoft Office Word, Excel, and Power Point

Interests: Traveling, playing the saxophone, and coin collecting

Contact this candidate