Customer Service Quality

Gagandeep Kaur

** ******* ******, ********, **, L6Y 4y8 Cell: 647-***-**** E-mail: *************@*****.***

OBJECTIVE

Seeking a position in Finance where I can develop and implement my knowledge and transition into the economics field.

HIGHLIGHTS OF QUALIFICATIONS

Demonstrate a strong understanding of the influence of rapport and customer service.

Resourceful, creative and proven proficiencies in problem solving, critical thinking and analytical skills.

Express commitment to integrity and excellence, including personal performance, customer service, and team relationships.

Proficient with Microsoft Office Systems (including Microsoft Excel, Word, Invoice and PowerPoint)

Tri-lingual; fluently speak English, Hindi, and Punjabi.

Exceptional communication skills (oral and written) and interpersonal skils, able to work well with all levels.

Quick learner and able to follow instructions, dedicated and hardworking individual.

Team player with a positive attitude, able to work independently with minimal supervision.

Demonstrated strong time management and observational skills.

Experienced with high volumes of work with changing priorities and able to meet deadlines.

Proven proficiencies in problem solving, critical thinking and analytical skills.

VOLUNTEER EXPERIENCE

Internship:

Harveys, Etobicoke ON 2017-2018

Completed 80 hours of student placement to gain supervision knowledge.

Over shadowing the supervisor to gain experience and knowledge on work administration.

Maintained a positive attitude and demonstrated enthusiasm during engagement with employees.

Took the responsibility to work at cashier when atmosphere was demanding.

Worked with the supervisor to understand the marketing and managing skills of the franchise.

Gained knowledge on money handling and how it plays a role in the business.

Professional Experience

Back-end chef

Swiss Chalet, Toronto ON 2018-Present

Build rapport and provide exceptional customer service to a wide variety of clientele ensuring satisfaction and loyalty.

Have updated knowledge about the menu and specials for clients’ needs.

Manage kitchen and food handling to ensure proficient service.

Capable of working in a fast paced environment, while keeping the creativity of a back-end chef.

Bookkeeping at the end of the night to confirm accuracy.

line leader

Create A Treat, Brampton ON 2017-2018

Responsible for team’s delivery as well as warehouse’s distribution of goods in a timely manner.

Packaged over 4000 food products in boxes every shift, such as different varieties of cookies in a quick and efficient manner following factory’s productivity levels.

Managed paperwork for every boxes completed to ensure that records were documented.

Responsible for maintaining a clean, safe and hazard-free work environment by following proper Food Handling procedures in Health and Safety protocols.

Assist and supervise new employees to ensure they understand their job duties and responsibilities.

Conduct quality assurance checks to ensure defective and damaged cookies are removed from shipment orders of quality products in fulfilment of customers’ orders.

Labelled and tagged incoming products in order to properly identify for shipment of different cities across Canada.

Collaborated in a team of 3 to 4 individuals to ensure the arranging of products through the document list of product information are properly stored, found and prepared for shipment.

Maintained a clean, safe and neat work environment following Health and Safety protocol mandated by company policies.

Education & Training/Certificates

Business management

Humber Institute of Technology and Advanced Learning, Etobicoke, ON

High School Diploma

Teja Singh School, Ludhiana, Punjab

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