Customer Service Human Resource

SUMMARY

Organized, detailed-oriented college graduate with a strong administrative background seeks an entry level as a Human Resource Coordinator to leverage my excellent written, oral and interpersonal skills; while providing support to managers and colleagues consistent with organization’s goals and objectives.

EXPERIENCE

Waste Management

Senior Customer Service Specialist 12/16 - Current

●Support four Regional Managers with the coordination of trash services for some forty-two malls

●Serves as a liaison between clients, leadership and various departments

●Assist with training of new team members on processes and job skills

●Applies in-depth knowledge of systems and operations in support of assigned customer group

●Instrumental in meeting our region’s efficiency goal of 98% by analyzing data for optimization

●Ensure that all appropriate records and related administrative functions are correct and maintained

● Resolve challenging and frequent customer questions and complaints through resolution and closure

Customer Service Representative – M & I Team and Project Services Team 06/14 - 12/16

●Supported Team leads and Supervisors with escalations and any other assigned duties

●Acted as a liaison and provided status updates to our clients and colleagues

●Communicated concise and accurate information to the necessary stakeholders

●Assisted the Project Manager with managing a $16 million account for CXS

Robert Half - Contract worker placed at Waste Management 08/13 - 06/14

Waterford Hotel Group

Hilton Hotel – Accounts Payable Clerk 05/08 - 07/13

●Assisted with redesigning accounts payable procedures, thereby increasing system efficiency by 40%

●Decreased late payment cost by $2K through implementing new account audit system procedures

●Successfully executed weekly check runs approximating $150K

●Assisted Financial Controller with monthly and yearly balancing and closing of the books

Crowne Plaza Hotel

Front Office Supervisor 05/06 - 05/08

●Achieved quality results by leading eight front desk agents through effective communication, and empowerment

●Assumed manager on duty responsibilities when scheduled

●Was accountable for accurate billing services, efficient registration services and fostering a professional environment for a 350-room hotel

EDUCATION

Charter Oak State College, New Britain CT

BS in Business Administration: Human Resource Management May 2018

SKILLS AND PERSONAL QUALITIES

●Microsoft Office (Word, Excel, PowerPoint, Outlook)

●Ability to deal with people diplomatically, good listener, and a quick study

●Keep updated constantly with trends and practices in an area of specialization

●Highly positive attitude, very proactive and adoptable to demanding situation

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