Analyst Test Cases

Danielle Khim

Van Nuys, CA ***** 714-***-**** ******@*****.***

https://www.linkedin.com/in/daniellekhim

BUSINESS SYSTEMS ANALYST

Business Systems Analyst with extensive experience in user acceptance testing (UAT), quality assurance, change management, programming and network administration. Skilled in database management, specs clarification, use cases, gap analyses, web services, technical analyses, and computer operations. Excellent written communication skills; skilled in writing test scripts, plans, validations and verifications. Leader and mentor, relied upon to train BSA Interns and team.

CORE TECHNICAL SKILLS

Agile Scrum Methodology SDLC Apache Subversion (SVN) Jira TFS PVCS .NET

Java and Java Applications HTML Web-Based Applications XML HP QuickTest Professional (QTP)

Mercury Software Rally J2EE eProject IBM Rational (RequisitePro/ClearCase/ClearQuest)

PowerBuilder Microsoft (SQL Server 7.0/Project/Visio/PowerPoint/Access) Corel Paradox

IBM Mainframe Operating System JCL VSAM CICS AS/400 Unix JCL

PROFESSIONAL EXPERIENCE

HEALTH NET/CENTENE CORPORATION, Woodland Hills, CA 2018 – 2019

Medical Management Test Specialist

Represented the department as a Subject Matter Expert (SME) in all aspects of claims adjudication, playing a key role in all testing activities to support accurate claims adjudication in a multiproduct and multistate managed care environment.

Developed and reviewed business system designs and requirements.

Created and executed script scenarios to test files and software used in support of claims adjudication.

Assisted the development and execution of testing scenarios and test conditions.

Performed unit and end-user testing for new programming enhancements, benefit designs, provider contacts, and changes to software, claims adjudication systems, and other related systems as necessary.

Proactively identified opportunities and recommended system solutions that increased automation, resolved system deficiencies, and enhanced claims processing to meet and exceed business requirements.

Coordinated all system programming changes and scheduling with IS Business Analysts and Programmers.

Developed and maintained comprehensive knowledge of all claims adjudication rules, claims processing programs, imaging systems, and software packages used in support of claims adjudication.

Documented and assisted the development of training materials needed to support all operational areas and external provider offices.

TRANSAMERICA RETIREMENT SOLUTIONS, Los Angeles, CA 2008 – 2017

Intermediate Quality Assurance Analyst Change Management Analyst (2013 – 2017)

Wrote, executed, verified, and validated test plans and test cases based on functional requirements for integration, unit, regression, and negative testing, performed alpha and beta tests, and coordinated user acceptance and post-implementation testing.

Implemented change management processes.

Worked with end-users regarding out-of-scope specs changes, compliance, and other urgent issues.

Relied upon to take on additional workload from a former team member who had retired early.

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Quality Assurance Analyst II (2012 – 2013)

Supported production issues and small enhancements projects, assisted team members with back-up, and worked and trained offsite and cross-functional teams.

Quality Assurance Analyst I (2010 – 2012)

Supported production issues and small enhancement projects, assisted team members with back-up, and cross-trained various team members.

Systems Analyst (2008 – 2010)

Performed system documentation, wrote test plans and test cases, and provided support to various production systems.

SHOPZILLA, West Los Angeles, CA 2008

Consumer Group Quality Assurance Analyst (Contracted through SQA Resources)

Wrote, executed, verified, and validated test plans and test cases based on functional requirements for integration testing, performed alpha and beta tests, and coordinated user acceptance and post-implementation testing.

Prepared frameworks for regression automation test scripts utilizing tools such as Eclipse, Perl, and Selenium.

IMPAC FUNDING CORPORATION/IMPAC WAREHOUSE LENDING GROUP, Irvine, CA 2006 – 2007

Business Systems Analyst (Contracted through Resource Experts)

Created functional specs, wrote regression and integration test plans, performed alpha and beta tests, and coordinated user acceptance and post-implementation testing.

Performed maintenance, fixes, and enhancements.

Provided production support across SDLCs for full SOX audit compliance.

AMERIQUEST MORTGAGE, Orange, CA 2004 – 2006

Senior Business Systems Analyst, Information Systems and E-Business Solutions

Gathered client requirements through existing system documentation, interviews, and procedures, documenting all results using the appropriate templates and analysis tools.

Modified, updated, and wrote functional specifications for the company point-of-sales system.

Assisted the Quality Assurance Team Lead with test cases, defects, program change requests, tickets, and system enhancement documentation.

OPTION ONE MORTGAGE CORPORATION, Irvine, CA 2004

Senior Business Systems Analyst, Lending Processing Automation

Gathered requirements through facilitation of JAD sessions and interviews, and created prototypes of screen mockups, wireframes, and systems documentations.

Served as the Ad-Hoc Supervisor for Analytical Reporting.

Wrote test cases, and performed and coordinated UAT.

COUNTRYWIDE FINANCIAL CORP, Agoura Hills, CA 1997 – 2004

Analyst/Programmer – Production Technology/Solutions (2000 – 2004)

Resolved critical application problems in the production of a loan origination system through analysis, programming, and project management.

Managed the problem resolution process through effective coordination with internal departments.

Business Systems Analyst I LAN Administrator (1997 – 1998)

Reduced downtime to end-users by quickly analyzing and resolving system problems.

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EDUCATION AND CERTIFICATES

Bachelor of Business Administration, Information Systems Management

California State University Northridge, Northridge, CA

Associate of Arts, Liberal Arts

Los Angeles Pierce College, Woodland Hills, CA

Certified Business Analysis Program (CBAP) (Work in Progress)

AAA Institute, Canoga Park, CA

Business Analyst Certificate

University California Irvine Extension, Irvine, CA

Principles of Project Management, Managing Project Costs

Learning Tree University (LTU), Chatsworth, CA

Computer Operations and Management Certificate

Computer Learning Center, Los Angeles, CA

System Administration for Microsoft SQL Server 7.0 Certificate

Los Angeles, CA

System Implementing a Database Design on Microsoft SQL Server 7.0 Certificate

Los Angeles, CA

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