Sales Customer Service

Youfa Zaman

*****.**@*****.*** 647-***-**** ** Troyer Avenue, North York, Ontario, M3J 0A3

Professional Summary

My passion for customer service, organizational skills, and attention to detail make me an ideal candidate for the position. As a hotel guest service representative at York University during this summer, I ensured our guests had a memorable experience through my leadership. Last summer, as a sales associate at Aurore clothing, I answered fashion questions, helped our guests with their product selections, provided information on our store’s credit card, and assisted customers who wanted to return or exchange items.

Skills

• Smart Serve certified on July 2019

• Solid work ethic and strong self-discipline through years of experience as a dance, performing arts leader and make-up artist

• Confident communicator and attentive listener skilled at building rapport with diverse individuals

• Artist, Arts, Calculus, Conflicts, Mathematician, Customer Satisfaction, Communicator, page, promotion, rapport, researching, sales, statistics Work History

Guest Service Representative & Housekeeper

York University Housing Services Apr 2019-present

• Provided room service for more than 50 guests per day which included Argonauts football team, Tennis Canada teams and other sports team who resided at York during their games

• Resolved guest complaints in a timely manner by taking control and delegating tasks to appropriate personnel

• Acted as supervisor for other housekeepers for some days when actual supervisors were off

• Reduced touch ups required by investigating work performed and advising housekeepers where to focus more

• Resolved conflicts between team members by actively listening and advising next course of actions Customer Service Representative/Cashier

Indian Flavours (York University) Aug-Dec 2018

• Operated POS cash register, handling transactions with daily sales over $4,000, and count money at closing by matching with total sales to ensure there is no shortfall

• Maintained thorough knowledge of foods served and used exceptional customer service skills to upsell products that resulted in increased sales for the restaurant

• Worked with no or minimal supervision after a few weeks of training and later trained 3 new team members on upsell techniques and cash handling

Cosmetician (Self-employed) Jun 2016-present

• Worked with clients who requested makeup for various occasions including mostly weddings and office programs, concerts and birthdays

• Maintained and used an extensive make up kit consisting of products and tools from different cosmetic brands

• Continuously research makeup techniques, products, brands and styles through YouTube, Facebook and Instagram tutorials

Youfa Zaman

*****.**@*****.*** 647-***-**** 10 Troyer Avenue, North York, Ontario, M3J 0A3 Sales representative

Aurore Clothing Jan 2018-Aug 2018

• Monitored and administered Facebook page, responded to about 50 customer calls per day

• Set price and product description after researching market data resulting in double the expected sales during the opening month

• Implemented strategy of displaying high demand products in the pop-up store resulting in an increased sales and new customers

Customer Support Representative

Youfa Trading Co Jan 2016-Jun 2018

• Responded to customer enquiries regarding product price and other queries

• Consistently improved customer satisfaction through conflict resolution and advising sales team of actions to increase brand loyalty

Mathematics Educator

GLARE INSTITUTE Jun 2015-Jun 2018

• Instructed A Levels Mathematics – Core units (advanced calculus, algebra and arithmetic) and statistics

• Strategized and created tests and quizzes for 23 students in a class

• Organized lesson plans in a friendly manner to enable students to raise question if they failed to understand resulting in 18 students achieving more than 80% Education

FACULTY OF SCIENCE, YORK UNIVERSITY

Honours Bachelor of Science September 2018-December 2020

• Currently enrolled in the Mathematics program, expected graduation date 2020 MATHEMATICS AND NATURAL SCIENCES, BRAC UNIVERSITY

Honours Bachelor of Science in Mathematics May 2014-August 2017 Accomplishments

• Increased client retention rate by 94% in Aurore Clothing Store

• Reduced touch up rate by 50% at York University Housing

• Awarded Employee of the month

Languages

• Fluent in English, Bengali and Hindi

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