Terrence C. Brown

ac90qz@r.postjobfree.com

984-***-****

Objective

Seeking to utilize over ten years of experience attained skills in a professional environment, while offering an unwavering commitment to customer service with the ability to build productive relationships and resolve complex issues

Education

Shaw University- Raleigh NC: Bachelor's Degree in Business Administration with a concentration in

Management, September, 2012.

Employment History

R. A. Jeffries Distributing Company – Raleigh February 2017- February 2019

Driver Check In Clerk

Daily Raleigh headquarters route reconciliation of check deposits and driver route balancing for accuracy of payments received and invoices while comparing driver’s deposit totals to settle report on any discrepancies within RAS (route accounting system);

Organizing, scanning and uploading any turned in invoices and DSD invoices to the RAS;

Clean up Hot Shot invoices in ENCOMPASS billing system that needed to be returned and balanced;

Clean up Cash on Delivery Accounts Receivable report for any unused customer credits.

Verify current day's driver deposits, entering check deposits into Wells Fargo CEO portal, and balancing driver routes in ENCOMPASS billing system;

Provide record of all petty cash disbursements and report replenishment request to Accounts Payable;

Balance employee cash sales and creating remittance for Accounts Receivable to deposit monthly;

Reconcile employee sales;

Ordering and distribution of office and warehouse supplies;

Reconcile and process miscellaneous account cash/check deposits;

Responsible for administering and balancing Petty Cash drawer;

Completing weekly A/R reports using Excel spreadsheets.

R. A. Jeffries Distributing Company – Raleigh July2016- February2017

Accounting Assistant (Temporary)

Performed accounting assignments in a developing capacity and provided administrative support directly to the Accounts Specialist;

Retrieved invoices and operated standard office equipment;

Scanned and filed statements;

Entered and updated financial data from automated system while calculating and making sure payment amounts and records were accurate.

Time Warner Cable - Morrisville, NC May 2015 - May2016

Regional Outbound Telesales Representative

Worked in a call center environment and provided customer support to both current and prospective Time Warner Cable customers regarding; cable, internet, phone and home security needs. Met daily departmental sales goals and quotas by listening to customers’ needs and finding packages that best fit what they were looking for.

Contacted warm leads to discuss individual needs, and propose product options.

Reached target goals for enhanced business and revenue success for company on a daily basis.

Tracked all information through ICOMS and CSG Billing Systems.

Xerox - Cary, NC November 2014 - January 2015

Marketplace Enrollment Specialist

Provided customer support in a call center environment for healthcare enrollment application and follow up assistance for Xerox.

Assisted customers in providing education on health coverage and renewal assistance for enrolled individuals.

Provided enrollment assistance, including completing coverage applications and troubleshooting the enrollment process.

Explained benefits to new and existing patients, and answered any questions pertaining to their health care coverage.

Devin Corporation- Monrovia, Liberia November 2013 - March 2014

Junior Analyst

Developed and maintained good customer relationships and undertook appraisal of customer requests. Updated developments in the market while participating in development of business plans within assigned sectors

Developed and strengthened relationships with both current and prospective clients of the company.

Opened and maintained implementation and monitoring folders on each client account.

Maintained electronic database and reporting of outstanding customer projects.

Conducted periodic visits to client's sites and reported on findings.

Observed and reported on any direct or indirect trends, and emerging problems or risks that would negatively impact the successful implementation or operations of a project.

Ensured the accurate and timely preparation of reports.

Prepared market studies and updates on assigned sectors.

Diligently carried out any other ad hoc duties assigned by supervisor.

ACS - Cary, NC August 2008- September 2009

Customer Service Representative for Sprint & Humana Campaigns

Provided customer support in a call center environment in the Sprint and Humana Campaigns for ACS. Responsible for handling and resolving inquiries and issues from customers via the call center phones and email while making sure all calls were logged into the system.

Assisted Sprint customers with inquiries related to their cell phones while troubleshooting and researching any problems they might have had

Troubleshoot cell phone issues and walked customers through the steps to get the problems resolved

Signed up new patients to Humana healthcare, verifying their eligibility and inputting all data into the benefit system

Explained benefits to new and existing patients and answered any questions pertaining to their health care coverage

Researched costs for different medications for patients to see if they were covered under their benefit plan and explained costs to them.

Autumn Breeze Health Care Center- Marietta, GA September 2006-July 2007

Dietary Aide

Assisted dietician on a daily basis with residents of the center's dietary needs. Readily developed rapport with patients, staff and physicians while maintaining excellent customer service skills. Researched and stayed up-to-date on new procedures and information that pertained to the residents.

Maintained patient's charts and confidential files in accordance with HIPAA policy.

Interacted with patients answering and assisting with any problems or concerns pertaining to their diet.

Assisted lead dietician with any tasks or assignments that came up on a daily basis.

Helped to incorporate meal plans for residents based on their dietary needs.

Quantum Support Inc.- Raleigh, NC August 2003-March 2006/

January 2008 - January 2009

Traffic Control Officer/Security

Did both security and traffic control in the downtown area of the city of Raleigh for different establishments and special events. Worked closely with the Raleigh Police Department during special events to make sure security was properly maintained.

Raleigh Police Department trained and certified Traffic Controller throughout the state of North Carolina.

Actively participated in downtown Raleigh security and safety procedures.

Demonstrated discipline and leadership skills within assigned teams for special events.

Maintained proper security procedures during shift, while staying constantly aware of surrounding area and any suspicious activity.

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