SHARMIN SHABNAM

** ****** *****, *******, **

P: 647-***-**** E: ac90o1@r.postjobfree.com Linkedin.com/in/

Professional and experienced Customer Service Professional with the strong technical, customer service, and organizational skills necessary to manage, streamline, and coordinate business activities in a high-volume office environment. Over three years of experience in handling customers and contribution to overall sales growth. Able to learn new processes and protocols with ease. A team player and leader with strong communication skills. Reliable, dependable, and committed to a job well done.

Key competencies and skills include:

Scheduling and Coordination

Customer Service

Records Management

Inventory Control

Public Relations

Cash Handling

Conflict Resolution

Data Entry

MS Word, Excel, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

Customer Service Manager 2015-Present

Walmart Markham, Toronto, ON

Carry out investigation on challenges faced by customer and give appropriate solutions and coordinate with the management on the initiatives that help improve customer service

Experience in an administrative capacity and cash/electronic financial transactions and achieving sales target

Monitor the health and safety issues at workplace for customer and employees

Assist in training new staff in each year

Client Service Representative 2015-2015

Alorica Inc. Hamilton, ON

Managed a multi-line phone system ensuring calls were responded to efficiently

Demonstrated superb product knowledge to achieve and surpass sales targets via outbound call generation

Coordinated and dispatched technicians for service calls to customers requiring assistance

Resolved customer concerns in a consistently diplomatic and friendly manner to ensure a positive quality customer service experience

OTHER PROFESSIONAL QUALIFICATIONS

Medical Officer 2011- 2014 ACME Group Bangladesh

Applied preventive and public technique to control and reduce communicable diseases

Promoted public health principles through food safety, disease trends and sanitation standards

Lecturer 2003-2010

Medical College for Woman and Hospital Bangladesh

Taught underprivileged female students and mentored them to grow professionally

Assisted in administrative work, counselling of new recruits, handling external and internal queries, business cases, stakeholder engagement plan, communication and sustainability plan of the organization

EDUCATION AND TRAINING

Workplace Wellness and Health Promotion 2017-2018

Centennial College, Toronto, ON

First aid and CPR 2016

Canadian Red Cross

Masters of Public Health 2006

University of Dhaka, Bangladesh

References available upon request

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