Search Engine Evaluator, Content Editor, Business Transcription, CMS

VARUN NAGWEKAR

Contact: +91-996*******

E-Mail: *****.********@*****.***

Profile Summary

Comprehensive experience in adapting and localizing content for one of the world’s largest payments company; capability to perform data research with aptitude in gathering, analyzing and presenting qualitative data for providing strategic insight

Used instincts, insight, judgment, and timing to succeed on tough deals related to:

oOperations Management while focusing on maximizing customer satisfaction and process compliance

oProcess improvement initiatives to achieve maximum efficiency in various operations

Proficient in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence

Experienced Search Engine Evaluator for Google LLC.

Core Competency

Content Management Process Management Client Relationship Management SLA / TAT Management Team Management SLA / TAT Management

Organizational Experience

Lionbridge Technologies, Inc.; - Search Engine Evaluator Jan '17 – Current

Working as a Web Search Evaluator for Google, conducting virtual tasks using cloud based dynamic platforms.

Proficient in complex tasks requiring advanced internet expertise including: internet research, evaluating the quality and relevance of internet-based search results and web page content.

Provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used.

Reviewing the language used in the search results by examining grammar, tone and cultural relevance.

eClerx Services Ltd., Associate Process Manager Oct'15 – Dec'16

Content localization, globalization - Adapting product, language and other content specific to the client provided guidelines, locale and requirements in various in-house Content Management (CMS) tools like, PISCES and MerLion.

Planning, organizing and ensuring workflow within the process; delegated liability to the work amongst team members (15+) to ensure completion on TAT.

Played an integral role in the internal documentation processes by effectively maintaining and distributing Adaptation Knowledge Guide (AKG), Standard Operating Procedure (SOP) and Click Level Process Map (CLPM) documents.

Providing daily status updates to Senior Manager/Content Managers/Scrum Master detailing the work in progress/upcoming work

Driving strategic cross-functional planning, leading discovery and prioritization by closely partnering with international content team members and product managers to determine localization scope, develop localization program plans, including roadmap, dependency identifications and resourcing plan.

Utilized "Voice of the Customer (VOC) analysis" to capture the requirements of a UK based client and identify problem areas to reduce overall contact rates, within a very tight deadline

Significant Highlights:

Worked in a process for a US-based client during the Black Friday - Cyber Monday peak period helping alleviate stress and work overload

Provided voluntary assistance to file and track JIRA bugs outlined by Content Managers for the beta testing of a new in-house CMS software, that needed to be filed, solved and tested

Cygnus e-Solutions Pvt. Ltd., Senior Editor Oct'12 – Oct'15

QA, auditing, editing, fact checking and analyzing financial conference calls for various clients to align programs with evolving business objectives.

Worked on capacity building and skill up-gradation of team members (30+) through a synergic set of trained & workshops for improved productivity, building capability and quality enhancement.

Identified, investigated and resolved problems with parts, assemblies, material and process/procedures; worked with cross-functional teams to improve processes and to drive product quality.

Improved product quality by implemented failure analysis & corrective actions.

Provided Content Management Support for NYSE-listed investor/analyst conference calls.

Conducted process reviews to ensure strict adherence to the process parameters as per defined guidelines.

Extending floor support to new hires during their OJT (On Job Training) to build process knowledge, reduce TAT and also achieve team as well as individual goals.

Ensuring effective resolution to client queries and improved relationships with the clients by anticipating their future requirements, thereby ensuring a positive experience.

Significant Highlights:

Enhanced client satisfaction by increasing the average work quality and accuracy by over 98% through regular audit checks.

Introduced suitable & effective techniques such as better allocation of resources and work distribution, which improved the turnaround time (TAT).

Recognized for single handedly managing pilot projects and successful acquiring new client, increasing firm's business.

Managed changes in project scope, identified potential risks and developed contingency plans.

Coached, mentored and motived team members and contractors and influenced them to take positive action and liability for their assigned work.

Ostracon Technologies; Editor Mar'11 – Sep'12

Bittersweet Technology Pvt. Ltd., Editor Nov'09 – Mar'11

GreenPoint Technology Services India Ltd., Transcriber Apr'07 – Sep'09

EDUCATION

Bachelor of Commerce from ICLES College of Science, Commerce and Arts, Navi Mumbai in 2011

IT Skills

Software:

MS Office (Word, Excel, PowerPoint, Outlook)

JIRA

PISCES (CMS)

MerLion (CMS)

WordPress (CMS)

Content Management System (CMS)

Personal Details

Date of Birth: 18th June 1986

Languages Known: English, Hindi, Marathi & Telugu

Address : E-18, 1:2, Akashganga Society, Sec-23, Koperkhairne, Navi Mumbai 400709, Maharashtra

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