Quality Engineer Manager
Resume:
Melanie Burns
Jonesboro, GA ***38
Email: **************@*****.***
Residence: 770-***-****
Quality Engineer & Production Professional Profile
Highly competent quality engineer and production supervisor recognized for taking a leadership role in support of top management. Accustomed to handling diverse responsibilities resourcefully. A team player, who is energetic, well organized, reliable, and known for getting the job done. Adapt easily too many work environments
Professional strengths include:
Statistical Process Control Lean Manufacturing Principles
ISO & TS Experienced Proficient in Microsoft Office
Supervision Excellent presentation and communication skills
Root Cause Analysis (5 Whys, 8 D) PPAP process, Quality Concepts & Tools
New Product Launch Training and Coaching
Electronics Automotive Part Manufacturing Processes
Highlights of Employment:
HOSHIZAKI AMERICA – Peachtree City, Ga – 2015-Present
Supplier Quality Engineer
•Develops and implements methods and procedures for process control, process improvement, testing and inspection to ensure that the products are free of flaws and function as designed.
•Documents quality issues and performance measures.
•Collaborates with suppliers to assure the quality of their products, materials, components and/or operations. Follows up with suppliers on quality deviations and ensures that solutions are identified and implemented.
•Monitors supplier performance and supports efforts to develop and implement changes to improve the production process. Evaluates vendor capabilities to provide required products or services.
•Analyzes reports and defective products to determine trends and recommend corrective actions.
•EPA Approved Universal certified Certificate NO. 834*********
BLUE BIRD BUS COMPANY – Fort Valley, GA – 2012-2015
Supplier Quality Engineer
•Responsible for components and polymers commodities. Consists of over 120 suppliers.
•Develop positive relationships and effective lines of communication with suppliers
•Conduct supplier audits at their facilities. Help improve their process.
•Track all CAR’s RMA’s and Scorecards.
•Coordinate Supplier Quality quarterly Conference.
•Measure, test, and validate supplier parts/materials ensuring parts meet conformance requirements.
DYNACORP-INTL– Udairi Army Field, Kuwait–2009 – 2012
Air Traffic Control Maintenance Supervisor/Technician
(DYNACORP INTL is a global government services provider in support of U.S. national security and foreign policy objectives, delivering support solutions for defense, diplomacy, and international development.)
•Provide mission support for operational requirements
•Determine operational restrictions or hazards to flight and communication facility status and advised the Airfield Manager on a daily basis.
•Conduct electronic and mechanical inspections, performance and diagnostic checks
•Order ATC repair parts and maintain onsite PLL inventory monthly
•Coordinate and maintain liaison with military, federal, international, and local agencies concerning communications with aircraft.
•Conduct preventative maintenance checks and services
•Conduct antenna voltage standing wave ratio checks
•Perform UHF/VHF/HF communication to aircraft
•Maintain Doppler Radar for weather to communicate to pilots
•Voice Recorders in case of emergencies checking logs
•Security Clearance: Secret
PANASONIC AUTOMOTIVE SYTEMS– Peachtree City, GA –2001 – 2009
Quality Engineer/Production Supervisor/Technician
•Oversaw the daily activities of 45 personnel.
•Responsible for training of new employees on production lines and procedures
•Responsible for providing timely and effective technical solutions to critical customer situations and to urgent business needs
•Responsible for time management program ensuring that all employees under my supervision were paid in a timely manner.
•Responsible for repairs and testing of service products for Toyota, Nissan, Honda, & GM. Maintained all records of repairs, quality defects, and assuring that all customers receive a quality product for its vehicle.
•Perform Process and Product Validation testing and analysis
• Act as a Liaison between Production and MQA
•Investigate customer concerns & frequent travel to various locations, representing the company
•Prepared daily reports, charts, and graphs for management review.
•Investigated and reported supplier, in process and customer related quality problems.
•Drove quality improvement utilizing root cause analysis tools: 5 Whys, 8D
•Participated in successful formal and informal Kaizen events resulting in reducing customer defects
•Applied lean manufacturing Value Stream Mapping principles to improve production flow, reduce manufactured cost, and improve product quality.
•Created and maintained documents while following ISO 9000, TS-16949 2002 practices. Documents included: Process Flow Diagram (PFD), Control Plan (PQCT), and Process Failure Mode and Effects Analysis (PFMEA), PPAP packages.
•Developed rework instructions, quality alerts, and inspection reports.
•Coached and developed shift associates in brainstorming, check sheets, cause and effect, flow charts, run charts, etc.
•Provided training to line coordinators on wave and selective soldering machines.
•Provided input for product and process improvement for New Product Launch.
•Performed audits of processes and procedures to identify the accuracy and completeness.
•Collaborate with supplier to assure the quality of their products, materials, components and/or operations. Follow up with suppliers on quality deviations and ensures that solutions are identified and implemented.
•Monitors supplier performance and support efforts to develop and implement changes to improve the production process. Evaluate supplier capabilities to provide required products or services.
•Analyze reports and defective products to determine trends and recommend corrective actions.
UNITED STATES NAVY –Various Locations – 1994–2018
Leading Petty Officer
(THE UNITED STATES NAVY is the sea branch of the United States armed forces. It is one of the seven uniformed services of the United States)
•Leading Petty Officer supervised and trained nine enlisted, four civilian chapel coordinators, and two directors of religious education, one youth ministry director on their daily responsibilities, and ensured the most efficient support for nine chapel sites.
•Chapel Manager (Religious Program Specialist) at a base chapel for several religious services (100+ attendance), several weddings and memorial services (1000+ attendance)
•Researched and created (6) effective civilian contracts for area-wide musicians.
•Responsible officer where I managed and improved the record keeping and inventory of all garrison property for nine outlying chapels consisting of over $10M. Performed bookkeeping and accounting functions related to Religious offerings and OPTAR fund transactions.
•Represented a professional and courteous image in a military church setting in a position requiring public contact with military members, spouses, and retirees that may be seeking help from the church.
•Scheduled events such as Easter Sunrise Services, Weddings, Memorial Services, etc. Responsible for duty roster for nine chapels, musician’s schedule of work, time off, and thorough step-by-step instructions from A-Z what is expected of an employee on the Marine Corps installation.
•Performed Annual bookkeeping audits on other installations.
•Deployed twice overseas and provided physical security for chaplains during field exercises and in combat environments.
•Security Clearance: Secret
Education & Training:
Bachelor of Science in Technical Business Management (2008)
DeVry University, Decatur, GA
Statistical Process Training (2006)
Root Cause Analysis Training (October 2006)
Southern Polytech State University, Marietta, GA
Associates of Applied Sciences in Electronics (June 1995)
DeVry Institute of Technology, Columbus, OH
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